Industry:

Government

Headquarters:

Vidalia, LA

Products Used:

Endpoint Management, Patch Management, Ticketing

NinjaOne Enhances Security for The City of Vidalia

Challenges

Lack of technician bandwidth
Manual device updates
Manual, time-consuming IT audits

Results

Fully automated, reliable patch management
Eliminated 20-30 hours of technician travel time every week
Fully automated IT audits

Industry:

Government

Headquarters:

Vidalia, LA

Products Used:

Endpoint Management, Patch Management, Ticketing

Overview

Vidalia, Louisiana is a small city of around 4,000 residents. It is known for its beautiful riverfront and a hydroelectric plant that provides residents with robust services and opportunities. Andrew Jones, an IT technician at the City of Vidalia, and two others manage all the city’s information technology needs. In 2019, the city experienced a ransomware attack due to poor vendor practices, which drove them to take control of their IT infrastructure.

Learn how NinjaOne streamlined the City of Vidalia’s IT processes and ramped up network security.

Meaningful ROI

Before NinjaOne, the City of Vidalia had an employee dedicate 20 – 30 hours per week to travel between locations, update endpoints manually, and run anti-virus scans. With NinjaOne, the team shifted almost an entire employee salary from scanning and patching to other critical IT tasks.

Say goodbye to manual audits

Previously, the IT team performed IT asset audits bi-annually. They had to go to each of their managed agencies to take a full hardware inventory.

“With NinjaOne, our IT asset inventory is fully automated and updated live,” said Jones.

The NinjaOne difference

“As someone who has worked with an RMM software package in the past, two things really stand out: NinjaOne’s ease-of-use and NinjaOne’s support. I love how easy it is to learn, and I love being able to pick up my phone and talk to a person,” said Jones.

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