Industry:

Government

Headquarters:

Sarnia, Ontario

Products Used:

Endpoint Management, Patch Management, Ticketing

NinjaOne Modernizes the City of Sarnia’s IT Department

Challenges

Manual patch management
Lack of reporting
Slow and outdated IT processes

Results

90% reduction in time-to-patch
All-in-one solution with 100% accurate reporting
Ticket response time improved by 70%

Industry:

Government

Headquarters:

Sarnia, Ontario

Products Used:

Endpoint Management, Patch Management, Ticketing

Overview

The city of Sarnia is Ontario’s largest hub for the traditional petrochemical industry and clean energy economy, making it a leader in scientific innovation. With plans to continue the city’s scientific innovation, growth, and modernization, its IT team must drive the technological shift to keep pace. Before NinjaOne, the city’s IT environment was outdated, slow, and lacked necessary endpoint management features.

Find out how partnering with NinjaOne modernized the city’s IT department to streamline IT processes and enhance efficiency.

Streamlining patching for maximum ROI

“NinjaOne’s automated patching reduced our patch time by 90%,” said Shawn Southern, IT IT Infrastructure & Security Architect at The City of Sarnia.

Maintaining compliance

With NinjaOne’s software inventory feature and security integrations, Southern finally had 100% visibility into all endpoints. “In Ontario, to qualify for cyber insurance, we have to provide detailed reporting on historical patches. NinjaOne reporting completely satisfies that requirement,” said Southern.

NinjaOne Ticketing drives efficiency

“NinjaOne improved our ticket response time by 70%,” said Southern. “We also setup scripts to automate reboots and disk cleanup, which reduced the number of helpdesk tickets by 30%.”

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