Switching from LogMeIn to NinjaOne Saves The City of North Adams $20,000 per Year

Challenges

Limited Budget
Frequent software failure
Manual, tedious daily tasks
Lack of support

Results

$20,000 saved annually
10x the capabilities of previous tool
20 hours saved per month on manual tasks
All-inclusive, unlimited, world-class support

Industry:

Government

Headquarters:

North Adams, MA

Products Used:

Endpoint Management, Patch Management

Overview

The City of North Adams, located in Massachusetts’s northwest, is home to twenty-six public facilities and 13,000 residents. As is the case in many local governments, aging devices, limited funds, and personnel shortages is a stark reality. This reality was all too real for Mark, the City of North Adams IT Director, and John, the IT Manager. Before NinjaOne, the IT team used a hodgepodge of legacy devices to manage their network. “Managing all our vendors with poor customer service took so much time out of my day,” said John. Learn how switching to NinjaOne saves the City of North Adams time and money while increasing efficiency.

A powerful tool for less

“NinjaOne has 10x the capabilities of our old remote tool, LogMeIn, and it costs us $20,000 less per year,” said Mark.

Lightning fast endpoint management

NinjaOne saves the team 20 hours per month in day-to-day tasks. “I used to spend hours twiddling my thumbs, waiting for our tools to load and then fixing them when they broke,” said Mark. “Even with our aging devices, NinjaOne is so fast it completely removes that waiting time.”

Unrivaled account support

“Our account manager has made calling and interacting with customer support an enjoyable experience – something I could never say about any other vendor,” said John. “She consistently goes the extra mile for us to make sure we get what we need.”