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Omdia’s Top 5 IT Predictions for 2024 and Beyond

2024 IT Predictions featued

As we look toward 2024, the IT landscape is poised for a significant transformation, influenced by evolving business needs, technological advancements, and economic factors. The insights from the “Leading IT Trends for 2024” report, a collaborative effort between Omdia and NinjaOne, offer a look into the future of IT, highlighting key areas that organizations must focus on.

This year’s predictions highlight a key emphasis on enhancing IT infrastructure and operational efficiency with a remarkable 84% consensus among IT experts on the critical need to fortify security measures, streamline processes through automation, and elevate end-user productivity. This, in turn, is set to significantly influence technology investments, shifting toward advanced IT management solutions adept at meeting these challenges. Below are the top 5 predictions for 2024 and the factors that will shape the future IT landscape.

2024 IT predictions

1. Heightened emphasis on cybersecurity

In 2024, cybersecurity will continue to be a primary concern for businesses. 72% of SMBs are prioritizing enhancing their security measures in response to the increasing cyber threats​. This heightened focus on security will extend beyond traditional perimeter defenses to encompass advanced threat detection, response mechanisms, and employee cybersecurity training. The rise in remote working and digital transactions will further necessitate robust security protocols to safeguard sensitive data and maintain customer trust.

2. Acceleration of automation initiatives

Automation will emerge as a critical tool for enhancing efficiency and productivity in IT operations. With 47% of businesses already considering automation crucial, we can expect a surge in the adoption of automated processes in 2024​. This will span various domains, from routine IT tasks to complex data analysis, enabling organizations to reduce manual labor, mitigate errors, and redirect human resources towards more strategic, value-added activities.

3. Consolidation of technology tools

Faced with economic pressures, businesses will increasingly focus on reducing and consolidating their technology tools​. This trend will see organizations streamlining their IT infrastructure, integrating disparate systems, and eliminating redundant applications. Such consolidation efforts will not only result in cost savings but also enhance operational efficiencies and simplify IT management, ultimately boosting end-user productivity​.

4. Overcoming budget and legacy infrastructure constraints

Budget limitations and outdated digital infrastructures are common barriers that businesses will strive to overcome in 2024​. Organizations will explore innovative strategies to modernize their legacy systems and optimize their IT spending. This could include adopting cloud services, leveraging open-source technologies, and embracing scalable, cost-effective solutions. The focus will be on aligning IT investments with business objectives, ensuring that technology serves as a catalyst for growth and innovation.

5. Rapid deployment of secure IT solutions

The need for robust, secure, and easily deployable IT management solutions is expected to grow, particularly in critical sectors such as government, manufacturing, and media. These tools must not only offer reliable performance but also ensure stringent security measures to handle sensitive data effectively.

Top 3 factors shaping IT landscape

In addition to these key trends, several other factors will shape the IT landscape in 2024:

  • Diverse Challenges Across Industries: Different industries will face unique IT challenges. For instance, retail organizations are increasingly prioritizing generative AI to tap into new revenue streams, while telecom companies are focusing on outsourcing specific IT functions​.
  • Managing Complex Digital Ecosystems: The complexity of managing and administering digital infrastructure and operations will be a significant challenge, particularly for SMEs Companies will need to navigate the intricacies of IT service management, governance, risk compliance, and mobility management to ensure seamless and efficient operations.
  • Strategic Focus on IT Operations Transformation: Businesses will look to transform their IT operations to achieve peak efficiency. This involves centralizing and retiring redundant IT management tools, leading to substantial cost savings and improved operational performance​.


As businesses prepare for 2024, these IT trends highlight the importance of agility, strategic planning, and investment in the right technologies. Companies that effectively navigate these changes will be well-positioned to leverage IT as a strategic asset, driving growth, innovation, and competitive advantage in an increasingly digital world. Download our exclusive report on tips for tool consolidation, improving productivity, and more!

Next Steps

Building an efficient and effective IT team requires a centralized solution that acts as your core service deliver tool. NinjaOne enables IT teams to monitor, manage, secure, and support all their devices, wherever they are, without the need for complex on-premises infrastructure.

Learn more about NinjaOne Endpoint Management, check out a live tour, or start your free trial of the NinjaOne platform.

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