NinjaOne receives highest willingness to recommend score from customers in the category
Constant iteration and continuous improvement are core tenets of NinjaOne’s product innovation philosophy. We invest heavily in R&D, enablement, and 2-3x the industry average in customer success and support to ensure that everything we build and bring to market directly aligns with our customers’ needs.
Whether it’s streamlining OS and application deployments, ensuring timely patching, or managing configurations at scale, IT teams are the lifeblood of organizations. They’re essential in ensuring employees have the tools and information needed to drive wins for the business, from anywhere and without friction. That’s why we offer a scalable, easy to use and deploy endpoint management solution that is foundational to operational excellence today.
In that light, it’s wonderful to be recognized in the 2025 Gartner Peer Insights™ Voice of the Customer for Endpoint Management Tools, where NinjaOne received a 96% “willingness to recommend” score from customers— the highest score in our category — which we believe cements our place as a strong performer in a dynamic, competitive, and growing market.
About the Gartner Peer Insights™ Voice of the Customer document
As of July 2025, NinjaOne received an Overall Rating of 4.8 out of 5 in the Endpoint Management Tools market, based on 40 reviews submitted via Gartner Peer Insights™.
“The Voice of the Customer is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision-makers.
Vendors have to meet specific inclusion criteria to be included in a Voice of the Customer document and then are categorized into four quadrants based on User Interest and Adoption (X-axis) and Overall Experience (Y-axis).” [Learn more about the methodology here.]
Our Customer-First Philosophy
Our customers are our No. 1 priority, and we consistently look at our customers’ experiences, feedback, and satisfaction rates to benchmark our success as a business.
We’re proud of our high Customer Support rating (4.7/5) and will continue to invest deeply in ensuring that our customers feel valued and supported when they choose to work with NinjaOne.
We’re also proud of our high marks in Deployment Experience (4.8/5) and Product Capabilities (4.7/5), which gives credence to our focus on innovation.
Thank You
To our customers, partners, and community: Thank you. Your feedback is what drives us, and your partnership makes us better every day.
We’re proud of these results. We’re grateful for your confidence. And most of all, we’re committed to growing alongside you as the endpoint management landscape evolves.
Our public product roadmap reflects our transparency, and our commitment to bringing to market exemplary products to help our customers do (and enable) their best work. If there’s something you want to see on the NinjaOne platform, we always want to hear about it.
Thank you for trusting NinjaOne!
Experience it for yourself! Ready to start your NinjaOne journey?
Gartner, Voice of the Customer for Endpoint Management Tools, Peer Contributors, 11 July 2025
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
