Today, we’re introducing NinjaOne PSA.
NinjaOne PSA brings billing, ticketing, documentation, and IT asset management together in a single, unified platform, fully native to NinjaOne RMM. It’s designed to help small MSPs run both service delivery and business operations with greater efficiency, visibility, and control.
Instead of managing PSA workflows separately from endpoint management, NinjaOne PSA connects technical work directly to contracts, time tracking, and billing. Every ticket, task, and automated action is captured in one system, giving MSPs a clear view of what’s happening across the business without added administrative effort.
This launch is about bringing the work MSPs already do every day into one place, so running the business feels simpler, scaling feels achievable, and profitability doesn’t get harder as you grow.
One platform to run service and business operations
NinjaOne PSA is an end-to-end business management solution built specifically for MSPs that want simplicity without sacrificing visibility or control.
By unifying core PSA capabilities directly with NinjaOne RMM, MSPs can:
- Capture every billable action, including automated work
- Keep technical execution and billing perfectly aligned
- Reduce manual reconciliation and administrative overhead
- Give technicians a single, consistent workflow
With everything connected by design, service delivery and business operations stay in sync automatically. You don’t have to worry about duplicate data entry, missing time, or month-end guesswork.
What’s included in NinjaOne PSA
NinjaOne PSA brings together multiple NinjaOne solutions into one integrated experience. They’re not loosely connected or bolted on. They’re designed to work as one workflow, with each part reinforcing the others.
Billing
Billing brings together contract management, time tracking, and invoicing to ensure every service is accurately recorded and billed. Time entries are automatically linked to the correct agreements, whether the work is manual, ticket-based, or automated. This helps MSPs eliminate revenue leakage and gain clear visibility into profitability and client performance.
Ticketing
NinjaOne Ticketing centralizes service delivery with context-rich tickets that automatically include device and user details. Custom workflows, automation rules, and built-in remote actions help technicians resolve issues faster while ensuring all work is tracked and billable.
Documentation
NinjaOne Documentation centralizes critical IT knowledge, credentials, and procedures in a secure, easy-to-access platform. Technicians can link documentation directly to tickets, follow standardized checklists, and reduce onboarding time while maintaining consistency across teams and clients.
IT asset management (ITAM)
ITAM provides real-time visibility into managed and unmanaged hardware and software across client environments. Automated discovery and warranty management support proactive planning, smarter budgeting, and renewal opportunities without relying on manual tracking.
Together, these capabilities replace a patchwork of disconnected tools with a single platform that’s simpler to manage and ready to scale alongside your business.
Built for MSPs who want to grow
NinjaOne PSA is designed for smaller MSPs that want their tools to keep up as the business evolves. It’s easy to adopt, intuitive to use, and designed to deliver value quickly without long setup cycles or complex workflows.
With NinjaOne PSA, MSPs can move forward knowing their service delivery and business operations are finally working from the same system.
By automating the hardest parts of running an MSP and eliminating unnecessary complexity, NinjaOne helps teams focus on delivering great service, running profitably, and simplifying work.
“We were looking for an intuitive, all-in-one solution and found exactly that with NinjaOne. Setting up PSA took less than 8 hours, compared to more than 1,700 hours spent struggling with our previous platform.”
Chris Freels, Owner and CEO of IT Management Services
