How to Establish a Client-Agnostic Cybersecurity Awareness Training Framework for MSP Cybersecurity awareness training is no longer optional, but building and maintaining a custom program can be resource-intensive and time-consuming. In this video, we’ll walk through how MSPs can build a client-agnostic cybersecurity awareness training framework. Before we begin, be sure to subscribe to NinjaOne’s IT video hub for more tech content like this. How to Create a Client-Agnostic Training Framework Step 1: Build the Training Framework Begin by developing reusable training modules covering core cybersecurity topics such as: Phishing and social engineering Password hygiene and MFA Data handling and acceptable use Next, assign internal ownership: Program Coordinator: Oversees scheduling, delivery, and reporting Client Champion: Handles client-specific requirements and communication Compliance Reviewer: Ensures content aligns with standards like HIPAA, PCI-DSS, GDPR , and evolving cybersecurity frameworks such as NIST Finally, create: A general training track for all users Compliance-specific variants A defined delivery model, such as self-paced or instructor-led training Step 2: Automate Delivery and Track Completion Once the framework is built, training delivery, reminders, and completion tracking should be automated. Here are sample scripts you can try out: To prompt users when training is due, run: Then use this to track completion. This writes the user’s latest training completion date back to the Windows Registry for auditing and reporting purposes. Step 3: Customize Training by Risk and Role Not all users present the same cybersecurity risks, and your training should reflect that. Use role-based customization when coming up with a program: For finance and executives, focus on spear phishing, business email compromise, data exfiltration. For IT and administrators, focus on privilege escalation, insider threats, credential misuse, and Shadow AI risks. Then layer in client-specific compliance add-ons as required. Step 4: Make the Training Engaging Training only works if users actually absorb it. To avoid checkbox compliance, make the program interactive, measureable, and highly visible to users. Effective engagement strategies include: Leaderboards, point systems, or progress dashboards Phishing simulations with immediate feedback Micro-content like posters, endpoint banners, security tips, or short video reminders Recognition through certificates or monthly spotlights Step 5: Showcase Results to Your Clients Security awareness training is also a powerful value-demonstration tool for MSPs. You should regularly report on: Training completion rates Phishing simulation results User behavior improvement over time You can do so using cohort-based reporting, client-specific dashboards, and monthly or quarterly rollups. Highlight high-risk users or trends to justify targeted follow-ups and future investments. Step 6: Continuously Review and Improve Your cybersecurity awareness training program should continuously evolve to keep pace with emerging threats and user behavior trends. Best practices include: Quarterly content reviews Incorporating recent breach case studies Collecting user feedback to improve clarity and relevance Comparing phishing simulation results over time A client-agnostic cybersecurity awareness training framework gives MSPs three critical advantages: scalability, consistency, and measurable security outcomes. For more information, check out our official blog post on how to establish a client-agnostic cybersecurity awareness training framework for MSPs, linked in the description below.