Ninja Ticketing: Leveraging Automation and Ticket Context to Improve Helpdesk Operations

Helpdesks are some of the most heavily measured teams at an organization. Any action your technicians take will be scored, reviewed, and analyzed with a focus on overall improvement of efficiencies and end user outcomes.

Ninja Ticketing is Ninja’s solution to help improve ticket resolution times and service delivery outcomes with context-rich automated IT ticketing.In this webinar, we’ll explore:

• An overview of common ticketing techniques, goals, and processes
• What features are included within Ninja Ticketing and how it can help your organization
• A walkthrough of Ninja Ticketing and some common use cases