Updating Your MSA for the New Normal

Recently, NinjaRMM Channel Chief Advisor Tom Watson went through the process of updating the MSA he used when he was a MSP owner. We used the new version as a prompt to ask questions, share ideas, and dive deep into the following:

• How can MSPs be empathetic, generous, and still cover their a$$?
• What are the biggest liability risks that COVID and WFH have introduced?
• What new terms & conditions do MSPs need to consider adding to protect themselves from liability and payment issues?
• How can you walk back temporary exceptions and payment terms? And how can you make difficult conversations with clients easier?
• How can you transform your MSA into a sales asset to help you close new business?

Note: This MSP Live Chat took place on May 28, 2020
Before you watch, pull up the agenda doc for this session.

You can download Tom’s Managed Services Agreement template here.

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