Remote Support Software
NinjaOne’s remote access support software enables IT teams to efficiently manage and troubleshoot devices from anywhere, reducing downtime and improving productivity.
With its fast, secure remote access, technicians can resolve issues without the need for physical presence, optimizing resources. The platform integrates remote control, file transfer, and session recording, allowing for comprehensive troubleshooting and auditing.
Additionally, its intuitive interface streamlines IT operations, enhancing overall efficiency. Whether supporting remote employees or managing complex datacenters, NinjaOne delivers a powerful, user-friendly solution for proactive IT support.
Full Control Over Your Windows and Mac Endpoints with Secure and Reliable Remote Access Software
Security
Efficiency and speed
Versatility
Elevate Your Business with NinjaOne Secure Remote Access
Effective IT support
Security and efficiency
File transfer
Easy to use
Chat
Support while on the go.
Transform IT Monitoring: NinjaOne Simplifies Maintenance Effortlessly!
Provide prompt IT support
Excellent tool for the on-call rotation
End users can take advantage too
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
Remote Support Software FAQs
What is remote support software?
How does remote support software work?
Is the software compatible with all operating systems?
Can I transfer files between the local and remote machines?
Does the software allow session recording?
Can I use the software for remote support sessions on mobile devices?
Yes, Ninja Remote can be used on mobile devices. Currently, iOS and Android support screen sharing only. An IT technician can initiate a remote-control request from the NinjaOne console, but the end user must approve it. This means unattended remote sessions are not allowed, helping prevent data leaks.
NinjaOne also offers Quick Connect, which enables connections to both managed and unmanaged devices. The end user receives a NinjaOne-generated invitation code, which they enter in the NinjaOne Assist app to initiate the remote session.
How does the software ensure the security of remote support sessions?
More resources
In-Office vs. Remote Employees: What’s the Right Choice for Businesses?
How to Control a PC Remotely
4 Ways Technology Supports a Remote Workforce
Understand how technology can help your hybrid and remote teams unleash new forms of collaboration unrestrained by office walls.