Effortless Ad-Hoc Remote Support with NinjaOne

Name: Ad-Hoc Remote Support Software | NinjaOne
Brand: NinjaOne
Rating: 4.8 (1,108 reviews)

Providing immediate, on-demand remote support is essential for smooth IT operations. NinjaOne’s ad-hoc remote support capabilities empower IT professionals to quickly address issues without the burden of complex configurations.

By enabling rapid connections to any device, NinjaOne ensures minimal disruption and boosts productivity across your IT infrastructure. Discover the advantage of secure, flexible, and efficient remote support that adapts to your organization’s evolving needs.

NinjaOne delivers secure, efficient remote support for any IT scenario

Instantaneous On-Demand Support

NinjaOne enables IT teams to establish ad-hoc connections effortlessly, providing immediate attended remote support to resolve issues as they arise.

Secure, Encrypted Connections

With robust encryption protocols, NinjaOne ensures that all ad-hoc remote sessions are secure, maintaining the integrity and confidentiality of your data.

Cross-Platform Compatibility

NinjaOne supports remote access to Windows, Mac, and Linux systems, offering flexibility in managing diverse IT environments.

User-Friendly Interface

The intuitive design of NinjaOne’s platform allows technicians to initiate ad-hoc remote support sessions with minimal effort, reducing response times and improving efficiency.

Comprehensive Remote Troubleshooting Tools

NinjaOne equips IT teams with remote command execution, file transfer, and session recording, ensuring technicians have the right tools for fast and effective remote support.

Scalable Solutions for Growing Businesses

NinjaOne’s ad-hoc remote support adapts to the evolving needs of your organization, ensuring consistent and reliable assistance as your IT infrastructure expands.

Advanced tools designed for seamless ad-hoc remote support

Effortless Session Recording

Automatically record remote desktop sessions with ease, capturing every detail for future reference or troubleshooting.

Instant Access to Recorded Sessions

Quickly review recorded sessions through a centralized local session recording directory, making it easy to track past interactions.

Auto-Recording for Seamless Workflow

Enable auto-recording to capture all sessions without manual intervention, ensuring no critical details are missed.

Secure, Local Storage

Store recorded sessions securely on local systems, ensuring full control over your data with easy access when needed.

Compliance and Accountability

Easily meet compliance standards with recorded sessions, simplifying audits and enhancing accountability across your IT support operations.

Customizable Session Management

Set recording preferences, define session parameters, and maintain control over how and when recordings are made to fit your team’s needs.

NinjaOne’s ad hoc remote support is built for every IT scenario

Remote IT Support for Distributed Teams

NinjaOne empowers IT departments to provide immediate support to employees across multiple locations. With one-click access and integrated live chat, technicians can resolve issues swiftly, reducing downtime and maintaining productivity. The platform’s robust security ensures that all remote sessions are protected, making it ideal for organizations with a dispersed workforce. This streamlined approach enhances user satisfaction and reduces the need for on-site visits.

Managed Service Providers (MSPs) Enhancing Client Support

MSPs can leverage NinjaOne to deliver exceptional remote support to their clients. The platform’s multi-tenant architecture allows seamless management of multiple client environments from a single console. Features like session logging and dynamic bandwidth optimization enable MSPs to provide efficient, secure, and transparent services, fostering client trust and satisfaction. By offering reliable, on-demand remote support, MSPs can scale their operations and improve service delivery.

Educational Institutions Supporting Remote Learning

Educational IT teams can utilize NinjaOne to support remote learning by providing timely assistance to students and faculty. The platform’s multi-platform support ensures compatibility with various devices used in educational settings. Integrated collaboration tools facilitate effective communication during support sessions, enhancing the remote learning experience and ensuring minimal disruption to educational activities.

Events, Updates, and Resources

Resources
/ Jul 29, 2024

ESG Economic Validation Report 2024

Resources
/ Aug 1, 2024

NinjaOne Mobile Device Management: An Essential Guide

Press
/ Aug 27, 2024

NinjaOne Joins the AWS Partner Network

This is why customers love us

100,000

Endpoints managed

“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”

40%

More Cost Effective

“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”

10-15

Tools Replaced

“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”

30%

Less time for patching

“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”

2,000

Endpoints managed

“NinjaOne gives me much more flexibility and security in my work”

30%

Annual ROI

“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”

24x

Faster Endpoint Management

“Our processes have become 24x faster with NinjaOne.”

20-40

Hours Saved Each Week

“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”

Customers rate us #1 in Unified Endpoint Management, RMM, and Patch Management

Ready to automate the hardest parts of IT?

Resources

FAQs

What is remote session recording?

Remote session recording is the process of capturing and storing video or logs of remote support sessions between IT teams and end-users. This allows organizations to review interactions for troubleshooting, training, compliance, and security purposes, ensuring accountability and transparency in remote support activities.

How to record remote desktop session?

How to Record a Remote Session on Windows

Using Built-in Tools: Press Win + G to open the Windows Game Bar and start recording during your remote session.
Using Third-Party Tools: Software like NinjaOne provides better control, higher quality, and centralized management for remote session recordings.

How to Record a Remote Session on macOS

Using Built-in Tools: Press Cmd + Shift + 5 to access screen recording options.
Using Third-Party Tools: Applications like NinjaOne offer more advanced features for remote session recording.

How to Record a Remote Session on Linux

Using Built-in Tools: Use GNOME Screenshot or Kazam for basic screen recording.
Using Third-Party Tools: NinjaOne can be used for more professional and feature-rich remote session recordings.

How to set the session recording directory?

To set the session recording directory, it typically depends on the software or environment you’re using. For example:

In tools like screen recording software, you can usually change the recording directory through the settings menu or preferences.
In NinjaOne, the session recording directory can be set via the NinjaOne settings or profile configurations.

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