Empower your MSP and clients with an IT documentation platform that scales
Improve IT efficiency
Maximize knowledge sharing
Reduce risk. Improve security.
Document, organize, and protect client knowledge
Unified and single-pane
Manage endpoint monitoring, ticketing, and documentation for every client from one place, cutting context switching and keeping your team focused.
Customizable templates
Build documentation templates for any client asset, workflow, or account from scratch, or start with ready-made templates and customize from there.
Completion progress at a glance
See which client environments have outstanding documentation gaps from your dashboard and prioritize critical information gathering.
Enterprise-grade security
Relationship mapping
Link technicians, devices, passwords, and related documents across client accounts, ensuring transparency and consolidation.
Knowledge base
Build wikis for individual clients or across your entire client base and share relevant documentation directly with end users to reduce repeat questions.
Checklists
Standardize processes across clients with customizable checklists at the global or client level, so every technician follows the same steps every time.
Documentation automation
Use NinjaOne’s automation engine and APIs to build and maintain critical documentation faster, so your team spends less time writing and more time serving clients.
Runbooks
How NinjaOne Documentation works for MSPs
IT knowledge in context, linked to tickets, and built for the team that does the work.
Why MSPs choose NinjaOne
for IT documentation
- Deliver context the moment a ticket opens
- Preserve institutional knowledge through staff changes
- Accelerate onboarding for new technicians
- Built fully into the NinjaOne platform, no separate tool required
Discover value in 5 minutes.
Customers love NinjaOne
saved time on manual tasks through automation
replaced 3-4 tools with NinjaOne
NinjaOne named a Leader by Gartner®
Knowledge that scales with your team
We store installation information, site keys, and tokens in documentation so scripts can reference them automatically. It lets us install software for the right customer or site without manual steps. That has been critical to scaling how we deploy software.”
Chris Amalfi
VP of Operations, ERGOS Technology Partners
ERGOS uses documentation to power automation at scale across 40,000+ endpoints.
ERGOS Technology Partners Scales Nationwide IT Services with NinjaOne
This is why customers love us
100,000
Endpoints Managed
99 %
Less time for patching
5
tools replaced by ninjaone
95 %
Time reduction deploying new devices
“NinjaOne is a huge force multiplier for us. It’s effectively like hiring two full-time employees.”
20 %
Fewer on-site visits
25 %
More reliable patching
60
Hours saved per month
Built for your MSP
Top rated on G2
A leading G2 IT Documentation Solution
Documentation automation for MSP teams who want to run smoothly
Backed by a 90% User Satisfaction Score, NinjaOne is a top-rated IT Documentation Software solution in G2’s Report. With standout scores in Usability (93) and Ease of Admin (93), we help IT teams maintain internal IT functions and efficiency.
| NinjaOne | Average Ratings | |
| Likelihood to Recommend | 9.5 | 9.3 |
| Product Going in the Right Direction? | 9.9 | 9.6 |
| Ease of Admin | 9.3 | 9.2 |
| Ease of Doing Business With | 9.6 | 9.5 |
| Quality of Support | 9.2 | 9.2 |
| Ease of Setup | 9.2 | 9.1 |
| Ease of Use | 9.3 | 9.2 |
Resources
What features should I look for in an IT documentation tool?
The right IT documentation tool should make your team faster and more organized. Look for centralized storage that keeps all your client knowledge — including network diagrams, credentials, standard operating procedures, and device configurations — in one easily accessible place for your whole team. Secure credential management is non-negotiable. Your documentation tool needs to store sensitive information safely, with role-based permissions that control who sees what. You’ll also want built-in templates to standardize documentation across clients, tight integration with your ticketing workflow so technicians can pull relevant context without switching tabs, and multi-tenant architecture that keeps each client’s data cleanly separated.
What should be included in IT documentation?
Good IT documentation covers everything a technician needs to understand and support a client environment without having to ask. That includes network diagrams and infrastructure overviews, hardware and software inventories, credentials and access information stored securely, standard operating procedures for common tasks, escalation paths, onboarding and offboarding checklists, backup and recovery configurations, and security policies.
How does centralized IT documentation improve MSP service desk efficiency?
When your documentation lives in the same platform as your tickets, your technicians stop hunting for information. They get the credentials, network details, and standard operating procedures that they need right inside the ticket workflow, which means faster resolution times and fewer escalations. Centralized documentation also reduces your dependency on any single technician’s tribal knowledge. When your most experienced person is not available, the rest of the team can still deliver consistent service because the context is already there. For MSPs managing dozens of clients, that consistency at scale is what separates a profitable service desk from a chaotic one.
How can improving IT documentation help with security and compliance?
Poor documentation is a security risk. When credentials are shared over email or stored in spreadsheets, you’ve already created an exposure. A proper IT documentation tool stores passwords and access information in an encrypted, access-controlled environment, so the right people have what they need, and the wrong people don’t. Documentation also supports compliance by giving you a clear, auditable record of your clients’ configurations, policies, and procedures. When an auditor or a client asks how access is managed, you have the answer.
Why is NinjaOne the right IT documentation tool for MSPs?
Most documentation tools are standalone products you bolt onto your stack. NinjaOne Documentation is built directly into the NinjaOne Unified IT Operations Platform, which means your documentation, ticketing, and endpoint management all live together. Your technicians don’t have to toggle between tools to find what they need, because the context is already there. NinjaOne Documentation helps MSPs securely store processes and credentials, reduce key-person risk, onboard new technicians faster, and improve security across client environments.
Does NinjaOne provide templates for IT documentation?
Yes. NinjaOne Documentation includes default templates covering common IT environments, including Active Directory, backup, email, file sharing, LAN, remote access, and more. Your team can use these out of the box or build custom templates with your own fields and structure. Either way, you’re not starting from scratch for every client. Templates help standardize how your MSP captures and maintains documentation across your entire client base, so your team delivers consistent work regardless of who takes the ticket.
How quickly can my MSP create IT documentation for multiple clients?
NinjaOne Documentation is built to keep pace with how MSPs actually work. Because it’s integrated directly into the NinjaOne platform, your team can store installation information, site keys, credentials, and tokens in documentation, and have scripts reference them automatically. That means software deploys to the right customer or site without manual steps, and your technicians spend their time on work that requires judgment, not on repetitive data entry. ERGOS, which manages more than 40,000 endpoints, relies on NinjaOne Documentation to enable automation and scripting at scale. As Chris Amalfi, VP of Operations at ERGOS, put it, “It lets us install software for the right customer or site without manual steps. That has been critical to scaling how we deploy software.”
How much NinjaOne IT documentation software cost?
NinjaOne’s IT documentation software is offered with pay-per-device pricing. With NinjaOne, you pay monthly only for the solutions and services that you need. Visit the pricing page and enter your information to receive a custom quote for NinjaOne’s IT documentation software. Want to try the software before you buy it? Sign up for a free trial to access all of NinjaOne’s tools and features.