Kite Technology’s Seamless Backup Vendor Transition with NinjaOne Unified Backup

Challenges

– Limited restore functionality and inefficient workflows
– Slow, unresponsive support from the previous vendor
– Time-consuming snapshot downloads for every restore request
– Overwhelming manual workload for large-scale data transfers

Results

– Thousands of seats seamlessly migrated with no disruption
– Restores delivered within hours, improving client satisfaction
– Automated backups eliminated manual effort and reduced errors
– Faster, more responsive support strengthened client relationships

Overview

Kite Technology delivers cloud-focused Managed IT and Consulting Services, supporting clients that rely on fast, accurate data protection. As restore requests increased and cyber threats intensified, their legacy backup vendor couldn’t keep up: slow support, limited restore options, and time-consuming snapshot downloads made it hard to serve customers effectively.

By standardizing on NinjaOne SaaS Backup and migrating more than 1,600 seats, Kite Technology gained precise, time-based restores, an intuitive interface, and faster service delivery.

“We can restore the data a client needs within their specific timeframe. Not only is the process more efficient for our team, but it’s also a much better experience for our customers because they receive the exact emails they want delivered within a single mailbox,” explains Rebecca Tier, Security & Operations Technician at Kite Technology.

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Intuitive interface improving restore efficiency

NinjaOne Unified Backup streamlined Kite Technology’s previously time-consuming restore workflows by allowing precise, time-based restores with a single click, eliminating the need to download multiple snapshots.

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Responsive support strengthening client service

With fast, reliable assistance from NinjaOne, Kite Technology resolved issues quickly and removed the delays caused by the competitor’s slow, unresponsive support.

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Seamless migration simplifying vendor transition

NinjaOne’s SaaS Backup Migration handled the transfer of more than 1,600 seats, removing the overwhelming manual workload and ensuring a smooth, low-stress transition.

Industry

  • MSP

Headquarters

Owings Mills, Maryland

Products Used:

  • Ninjaone Unified Backup
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