Industry:

MSP

Headquarters:

Grand Blanc, MI

Products Used:

Patch Management, RMM

INC Systems Leverages NinjaOne for a More Efficient, Intuitive UX

Challenges

Time-consuming, overly complex tool
Onboarding is slow and tedius
Laborious deployment of new devices

Results

Simple, intuitive UI
New employees onboarded in one day
Automations improve end-user experience

Industry:

MSP

Headquarters:

Grand Blanc, MI

Products Used:

Patch Management, RMM

Overview

INC Systems has over 20 years of experience in IT consulting, ensuring client success by continuing to invest in cutting-edge technology. When INC System’s previous tool, ConnectWise Automate, became more of a hindrance rather than a catalyst to business growth, INC Systems decided to switch to NinjaOne. As a NinjaOne customer since 2018, INC Systems reaps the benefits of continuous innovation. Learn how INC Systems leverages NinjaOne to drive efficiency and enable growth.

Low maintenance RMM

“We switched to NinjaOne because we were doing too much management of the tool itself [with ConnectWise Automate]. After we demoed NinjaOne we realized that it was hands-off and maintenance free,” said Jeremy Howell, CTO at INC Systems.

Built-in automation drives effiiciency

NinjaOne’s powerful automations streamlines IT operations. “We’re gaining a lot of efficiencies in the tool by automating the onboarding of new devices, automatically deploying new software to machines, doing a lot of work behind the scenes,” said Howell.

One-day onboarding

An intuitive user interface and enhanced user experience ensures that new employees hit the ground running. “With NinjaOne, people are up and running within the first day. [With] new employee onboarding, time savings is probably around 10 to 12 hours,” shared Howell.

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