Partnering with NinjaOne Enhanced Efficiency for Hogan Technology

Challenges

Slow, complex RMM solution
Lack of reliable remote access
Lack of patch reporting
Expensive software cost

Results

Easy migration of 1000 devices in 30 days
Elimination of 20 hours every month with remote client onboarding
100% accurate security reporting
Elimination of wasted software costs

Industry:

Headquarters:

Easthampton, MA

Products Used:

Patch Management, RMM

Overview

Hogan Technology is a leading managed service provider in the Easthampton, MA area. Their dedication to quality service and excellent customer care has grown their business from a small family startup to a leading technology support group. In early 2021, Sean Hogan, president of Hogan Technology, received feedback from his team that their remote monitoring and management (RMM) tool, ConnectWise RMM, was slow, clunky, and complex. “Our RMM wasn’t worth the investment,” said Hogan. “As the owner, that’s when I knew we needed to make a change.”

Learn how NinjaOne removed administrative burdens, enhanced IT capabilities, and provided a sleek, intuitive interface for the IT team at Hogan Technology.

Easy, breezy change management

Hogan Technology shifted its entire client portfolio to NinjaOne in 30 days, with zero disruptions to clients. “I’ve never seen change management happen so quickly and smoothly,” said Hogan.

Remote access unlocks efficiency

“NinjaOne’s remote access feature lets us deploy the NinjaOne agent remotely for almost all of our clients, saving us at least 20 hours per month,” said Corey Harris, director of IT at Hogan Technology.

Reliable reporting

“With our previous solution, I could never be sure that our devices were fully patched and updated,” said Harris. “With NinjaOne, I know exactly what’s going on in our network, and I know 100% that the data I’m giving my team is accurate.”