Control Networks Solves Support Challenges with NinjaOne

Challenges
– Vendor responses were slow
– Untrained technicians failed to resolve issues
– Struggled to meet Essential Eight compliance
– Reporting inaccuracies limited client visibility
Results

– Improved MTTR by 93% from 14 days to under 1 day
– Saved 30–60 minutes per device for new-client onboarding
– Streamlined Essential Eight compliance
– Improved security with automated patching

Overview

Control Networks is a Melbourne-based managed service provider (MSP), which has been simplifying IT and security for local businesses for three decades. Since 1996, the MSP has expanded across both Australia and the Philippines and supports a diverse range of clients.

Given the nature of Control Networks’ business, it’s vital that it can resolve client issues quickly. With their previous solution, Allan Michelmore, CEO of Control Networks and his team were unable to address concerns in a timely manner, disrupting services and reducing business value. Looking to overcome this burden, Control Networks began searching for a new solution. After evaluating several vendors, it chose NinjaOne for the value it offered.

Security compliance graphic

Streamlining compliance with Essential Eight

“It’s not just everyday tasks that NinjaOne has helped Control Networks excel in. The Essential Eight Maturity Model is a set of mitigation strategies developed by the Australian Cyber Security Centre. To achieve Level 2 Maturity, Control Networks was required to implement stringent security measures across various domains, including application whitelisting, patch management, and user access control.

Although managing these measures for multiple clients would typically be challenging, by partnering with NinjaOne, Control Networks was able to streamline and automate the implementation of Essential Eight controls. ”

OS patching dashboard

Saving hours through patch automation

NinjaOne’s automated patching capabilities ensured that all client systems were up to date with the latest security patches, reducing vulnerabilities and enhancing overall security posture. Not only does this improve Control Networks’ security offering, but it also frees up hours of time for its employees.
NinjaOne reporting dashboard

Reliable reporting with a single pane of glass

“Unlike Control Networks’ previous solution, NinjaOne’s RMM reporting delivers accurate insights into clients’ infrastructure and security status, providing a single pane of glass for all clients.

“Our previous RMM solution had issues with the validity of reporting. It’s great to have such a reliable solution in place now to handle this,” shared Michelmore.

Industry

Headquarters

Australia

Products Used:

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