Industry:

MSP

Headquarters:

Minneapolis, MN

Products Used:

Patch Management, RMM, SentinelOne Integration

Building a Lean MSP with NinjaOne

Challenges

Lack of efficiency
Lack of scalability
Lack of features

Results

Automated tasks and reduced client costs
Achieved 200:1 endpoints to technician ratio
Feature-rich RMM solution

Industry:

MSP

Headquarters:

Minneapolis, MN

Products Used:

Patch Management, RMM, SentinelOne Integration

Overview

Brave North Technology provides high-quality, budget-sensible professional technology services and support for small to mid-size businesses and non-profits. Since its founding, Brave North Technology has grown to serve over 200 clients in Minnesota, Wisconsin, North Dakota, and Montana. As they grew, Brian Roemen, principal and CTO at Brave North Technology noticed missing features and inefficiencies with their previous tool, LogMeIn.

A better customer experience

“Our partnership with NinjaOne gives us the data and tools we need to delight clients and help us continue to grow,” said Roemen.

Business growth made easy

“With NinjaOne, it’s super easy to onboard a new device – we just send our client a link to download the installer and ask them to run it. It’s very unintimidating for non-technical users,” explained Roemen.

Empowering lean teams

“We leverage NinjaOne to automate many of the initial configuration and deployment steps when setting a new device,” said Roemen. “We’ve significantly cut down on the time we spend provisioning new devices for clients,” which allows the Brave North Technology IT team to keep a lean ratio of 200 endpoints per technician.

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