NinjaOne Remote vs. TeamViewer Remote Access
Why your peers choose Ninja Remote over TeamViewer Remote Access
NinjaOne
VS
NinjaOne Remote vs. TeamViewer Remote Reviews
 |
TeamViewer Remote |
|
|---|---|---|
| Overall | 4.7 (2,259) |
4.5 (3,487) |
| Meets Requirements | 9.1 1,993 Responses |
9.1 2,853 Responses |
| Ease of Use | 9.2 2,020 Responses |
9.1 2,912 Responses |
| Ease of Setup | 9.2 1,858 Responses |
9.1 794 Responses |
| Ease of Admin | 9.2 1,818 Responses |
8.9 637 Responses |
| Quality of Support | 9.2 1,927 Responses |
8.6 2,439 Responses |
| Ease of Doing Business With | 9.5 1,787 Responses |
8.6 594 Responses |
| Product Direction (% positive) | 9.8 1,991 Responses |
8.7 2,794 Responses |
Based on G2 Summer 2025
TeamViewer Remote Access
Product Summary
TeamViewer is a well-known remote access and support platform for medium to large IT enterprises. Its cross-platform solution can be used in various operating systems, including mobile systems, making it a robust tool for remote and hybrid workforces. Additionally, TeamViewer is secured by end-to-end 256-bit AES encryption, two-factor authentication (2FA), and other industry-grade security features, including conditional access and SSO.
Use Cases
- Remote support: TeamViewer Remote allows users to securely connect to any system within the IT infrastructure from any location.
- Secure unattended access: With the right permissions, approved users can access unattended endpoints, such as mobile phones, POS devices, and displays.
- Multi-platform access: TeamViewer can be used between platform and device types. For example, users can connect from PC to mobile, mobile to PC, and mobile to mobile.
Shortcomings
- Out-of-the-box features: TeamViewer users—across individual users, SMB, and enterprise environments—may find it challenging to identify a license tier that includes the right mix of features at a cost-effective price point. More advanced or robust functionality often requires upgrading to higher-tier plans or purchasing separate add-ons, which can lead to additional costs as businesses scale and needs evolve. ·
- Latency: According to some G2 users, TeamViewer may slow down when performing certain tasks, such as downloading files from the connected device. This may impact productivity for teams that rely on smooth, reliable performance during remote sessions.
- Learning curve: TeamViewer’s interface, while feature-rich, is not always intuitive to use, especially for new users. IT teams may need to spend additional time onboarding users or navigating less familiar menus.
Why your peers choose us over TeamViewer Remote Access
When researching NinjaOne Remote vs TeamViewer Remote Access, users consistently rate NinjaOne as much more user-friendly, especially for smaller MSPs and IT enterprises. Built by IT professionals for IT professionals, NinjaOne—particularly NinjaOne Remote—offers fast, secure, and reliable support for exceptional IT support. Thousands of customers worldwide trust NinjaOne to maximize productivity and improve IT efficiency. In fact, 95% of NinjaOne customers say they’ve experienced noticeable efficiency in just months.
NinjaOne Remote is a leading TeamViewer Remote Access alternative, providing one-click connections to any Windows or Mac endpoint (whether physical or virtual) directly from the NinjaOne platform. As a standalone product, NinjaOne Remote eliminates any VPN dependencies or legacy tools like RDP. In addition, NinjaOne Remote supports unattended access for IT administrators by default, allowing them to deliver fast, secure support even when the end user is not present. For end users who need to access their own machines remotely, such as when working from home, NinjaOne Remote also supports secure end-user unattended access, without requiring a higher-tier license as TeamViewer does.
“One of the reasons we chose NinjaOne is because of its extreme ease of use. It’s very easy to get new employees up to speed quickly. At Aerorock, we have the utmost confidence that NinjaOne provides us with a secure environment to operate in.”
Jason Danner // President at Aerorock
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
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Azure
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SentinelOne
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Slack
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CrowdStrike
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Okta
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ConnectWise
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N-Able
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One Login
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IT Glue
NinjaOne vs. TeamViewer ONE FAQs
How does TeamViewer Remote Access compare to NinjaOne Remote?
As a leading TeamViewer Remote Access alternative, NinjaOne Remote offers enterprise-grade security, with built-in zero-trust encryption and role-based access to devices, to deliver instant access to any endpoint with reliable, military-grade protection. NinjaOne Remote is built for high-performance enterprise environments, even across globally distributed networks.
Do TeamViewer & NinjaOne Remote work the same way?
Not exactly. TeamViewer requires employees to share a unique ID or code with the IT admin before a connection can be made. This adds steps to the remediation process and could lead to delays if the employee shares the wrong code. Additionally, while unattended access is available, it often requires a higher-tier license.
In contrast, NinjaOne Remote uses a lightweight agent that enables one-click, instant access to any managed device, providing necessary support without delay.
Does NinjaOne offer their remote access solution as a standalone product?
Yes, NinjaOne Remote can also be used as standalone product. This is especially valuable for enterprise IT teams looking for scalable, future-ready IT support without the pain of freemiums. As a standalone product, NinjaOne Remote reduces IT disruptions and downtime, quickly diagnosing and remediating technical issues from anywhere without needing a VPN connection. Given how persistent cybersecurity threats are (with experts predicting this risk to only increase in the coming years), business leaders trust NinjaOne Remote to provide seamless, reliable, and secure remote support beyond the office.