NinjaOne vs. Dameware
Why your peers choose NinjaOne over Dameware
NinjaOne
VS
NinjaOne vs. Dameware Reviews
 |
Dameware |
|
|---|---|---|
| Overall | 4.7 (1,867) |
4.3 (68) |
| Meets Requirements | 9.1 1,718 Responses |
9.2 60 Responses |
| Ease of Use | 9.2 1,735 Responses |
9.3 60 Responses |
| Ease of Setup | 9.3 1,580 Responses |
9.3 41 Responses |
| Ease of Admin | 9.2 1,551 Responses |
9.0 40 Responses |
| Quality of Support | 9.2 1,656 Responses |
8.8 48 Responses |
| Ease of Doing Business With | 9.5 1,518 Responses |
8.7 38 Responses |
| Product Direction (% positive) | 9.8 1,717 Responses |
9.2 57 Responses |
Based on G2 Spring 2025
Dameware
Product Summary
Dameware, offered by SolarWinds in two editions – Dameware Remote Support (DRS) and Dameware Remote Everywhere (DRE), is an IT management solution that focuses on remote access and support. Offering both cloud (DRE) and on-premises (DRS) options, Dameware is best suited for IT teams and managed service providers looking for an ideal tool to help streamline their workflow and reduce challenges in remote endpoint troubleshooting.
Dameware offers cloud and on-premises solutions for businesses of all sizes. It integrates with third-party tools and complements other SolarWinds solutions, expanding the platform’s functionalities. In summary, Dameware supports remote administration focused on system troubleshooting across various environments.
Use Cases
- AD remote management:
Dameware has feature sets that manage Active Directory, allowing users to configure AD objects by adding, deleting, and updating them. - Alerting:
The platform can monitor performance metrics that trigger alerts if any of the metrics fall outside predefined thresholds. - Mobile remote support:
Dameware enables IT technicians to perform remote access using mobile devices, making remote troubleshooting easily accessible.
Shortcomings
- Connection issues:
Some users noted connection-related challenges, such as intermittent connectivity during remote sessions or failure to reconnect to devices after reboot.
- User interface and navigation:
Other users pointed out their challenges in navigating the platform, saying that its user interface could be improved. - Multi-screen support:
Some Dameware reviews also said the platform’s multi-screen support needs improvement for a more efficient remote session.
Why your peers choose NinjaOne over Dameware
When considering Dameware alternatives, NinjaOne is a go-to choice for many organizations. NinjaOne offers essential IT management tools best suited for businesses seeking a more comprehensive endpoint management solution. Aside from that, NinjaOne also has robust remote access capabilities that provide reliable remote troubleshooting functionalities.
NinjaOne’s remote access features complement the platform’s other endpoint management tools, such as patch management, automation, RMM, and more. This “single pane of glass” approach in IT management allows IT technicians to streamline their workflow within a centralized platform.
“One of the reasons we chose NinjaOne is because of its extreme ease of use. It’s very easy to get new employees up to speed quickly. At Aerorock, we have the utmost confidence that NinjaOne provides us with a secure environment to operate in.”
Jason Danner // President at Aerorock
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
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Azure
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SentinelOne
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Slack
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CrowdStrike
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Okta
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ConnectWise
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N-Able
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One Login
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IT Glue
NinjaOne vs. Dameware FAQs
How does Dameware compare to NinjaOne?
Dameware’s capabilities are centered more on remote access and support. This makes the platform suitable for businesses looking for an IT support solution that is remote-centric. Additionally, since it’s under SolarWinds, organizations can integrate it with other SolarWinds products for expanded IT management capabilities.
NinjaOne, on the other hand, has offerings that extend beyond remote support. The platform has essential endpoint management tools that IT teams and MSPs will find invaluable, especially for those seeking a comprehensive IT solution to streamline their workflow. NinjaOne thrives by consolidating vital IT management features into one centralized platform.
How does Dameware work?
Dameware is a remote access and IT management tool that allows administrators to troubleshoot and control endpoints across Windows, macOS, and Linux devices. In contrast, NinjaOne also offers remote IT management but, at the same time, has broader endpoint management tools that can enhance the troubleshooting experience both for technicians and end-users.
What is Dameware used for?
Dameware is an IT management solution primarily used for remote access, support, and troubleshooting. In comparison, NinjaOne offers the same functionalities. However, it consolidates other essential IT management features such as patch management, software installation, automation, scripting, and more, providing a one-stop shop for comprehensive endpoint management.
How does customer support compare between Dameware vs. NinjaOne?
Dameware’s support includes phone, online, and email. It also offers onboarding and virtual training for a guided implementation process. Meanwhile, NinjaOne also offers comprehensive support for its users. The platform provides regional phone channels, free and unlimited onboarding, training, and support.
Additionally, NinjaOne is top-rated in support and service based on a third-party survey of MSPs. With an annual average response time of 31 minutes and a 98.4% annual average CSAT score, NinjaOne’s dedication to customer success and timely support makes it a preferred choice for organizations.