NinjaOne Product & Feature Updates for September 2022

5 Bite-Sized Ways to Improve Your Business Every Week

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Brittany Brown      

September included five new NinjaOne releases and hotfixes, providing a variety of new features and capabilities across scripting, documentation, ticketing, and more. Let's dive in.

Notification Channels

Our new notification channels feature allows you to push context-rich alerts about critical issues in your environment out to new channels for more proactive IT management.

You can now:

  • Send notifications to Slack, Teams, or PagerDuty
  • Create a custom channel via webhooks
  • Push notifications to email and text message

Notification channels ensure your technicians are made aware of alerts in the channels and tools they use every day so critical issues aren’t missed.

Read more about notification channels here.

Automated documentation

ad documentation example 2

Ninja users can now automate writing to organization-level custom fields for documentation purposes via the command line, terminal, and script execution. This new feature allows for automated documentation of critical environmental context including:

  • Extracting license keys documenting those license keys automatically
  • Extracting and documenting tenant IDs for applications like Azure
  • Extracting and documentation application, tool, and hardware configurations

Read more about automated documentation here.

 

New scripting capabilities

New script library screenshot

With every release, we’re adding additional script templates to our scripting library, helping you get the most out of Ninja without the need for scripting expertise. Since the initial 20 scripts were released, we’ve added 15 additional out of the box scripts for users. In September we added:

  • Set-NetBios
  • Disable-SMBv1
  • Get-Windows11UpgradeReadiness
  • Uninstall-AppMac
  • Remote-WipeWindows
  • Set-LmNtlmV1

In addition, we’ve enabled environment variables for scripting in both Mac and Linux environments and added a location ID variable. Environment variables, previously only available on Windows devices, allow users to create more dynamic and reusable scripts.

 

Ticketing updates

Ninja Ticketing relies heavily on automation to deliver more helpdesk efficiency to our users. In September we added the ability to enable or disable automations without deleting them, giving users more flexibility and provided the ability to run automations more frequently, adding minute options to automations.

In addition, ticketing boards got an update, allowing users to copy boards for faster setup and change display order for better management.

Placeholders for the ticket URL, organization, and device have been added as well so users can create more context-rich tickets.

See what's next

Want to see what else we've released recently and what additional updates are actively in development? Check out our public roadmap here (sneak peak below).

NinjaOne Product Roadmap screenshot

5 Bite-Sized Ways to Improve Your Business Every Week

NinjaOne Newsletter

Join fellow growth-minded MSPs and feed your business with new tips and tutorials delivered straight to your inbox.

Don't miss any promotions, free tools, events & webinars and product updates. Subscribe to receive the NinjaOne Newsletter.