Ninja users can now automate writing to organization-level custom fields for documentation purposes via the command line, terminal, and script execution. This new feature allows for automated documentation of critical environmental context including:
Extracting license keys documenting those license keys automatically
Extracting and documenting tenant IDs for applications like Azure
Extracting and documentation application, tool, and hardware configurations
With every release, we’re adding additional script templates to our scripting library, helping you get the most out of Ninja without the need for scripting expertise. Since the initial 20 scripts were released, we’ve added 15 additional out of the box scripts for users. In September we added:
In addition, we’ve enabled environment variables for scripting in both Mac and Linux environments and added a location ID variable. Environment variables, previously only available on Windows devices, allow users to create more dynamic and reusable scripts.
Ninja Ticketing relies heavily on automation to deliver more helpdesk efficiency to our users. In September we added the ability to enable or disable automations without deleting them, giving users more flexibility and provided the ability to run automations more frequently, adding minute options to automations.
In addition, ticketing boards got an update, allowing users to copy boards for faster setup and change display order for better management.
Placeholders for the ticket URL, organization, and device have been added as well so users can create more context-rich tickets.
Building an efficient and effective IT team requires a centralized solution that acts as your core service deliver tool. NinjaOne enables IT teams to monitor, manage, secure, and support all their devices, wherever they are, without the need for complex on-premises infrastructure.