MSP Bento: Week of 3/16/20 – COVID-19 + Work from Home Materials

msp bento

 

Q: What’s MSP Bento?
A: A collection of practical, bite-sized tips, tools, and tutorials we share every week. Sign up here.

 

With COVID-19-related public safety restrictions continuing to ramp up, this week we’re sharing more resources that can help you and your clients adjust.

This week, I want to:

Send my clients an email update re: COVID-19 [template]

If you haven’t already, now’s the time to reach out to and reassure clients, set expectations around any anticipated changes in service, and provide them with a list of things to be aware of in regards to their IT. Here’s a template to work from. Source: Reddit

Category: Client relations ?

Make sure I’m prepared for all this to last a while [list]

Have you ordered the equipment you can’t afford to see on backorder? Are you ready to accommodate all your clients going remote at once — and staying that way? This post lays out crucial questions to ask. Source: Stephen D Buyze

Category: Operations ?

Spin up a bunch of Terminal Servers for remote access — fast [how to]

Let’s just say you were dealing with a massive sudden influx of users requiring remote access. This walkthrough would help. Other options: Consider using RD Gateway or (if you’re a Ninja customer) end user sharing.

Category: Tools ?

Get my hands on training materials on staying secure while working from home [kit]

The great folks at SANS have made a bunch of their training materials available for free, including a security awareness guide and checklist.

Category: Security ?

For 2 minutes, think about anything other than coronavirus

I’m with you. Instead of yet another COVID-related piece, here’s a video of a very good dog jumping into very large leaf piles. Over and over. Enjoy.

 

Category: Joy ?

 

Here’s to supporting each other. Have a good week and stay hungry.

Want a roundup of free resources like this in your inbox every Monday?

Join 500 growth-minded MSPs and sign up here.

Next Steps

Building an efficient and effective IT team requires a centralized solution that acts as your core service deliver tool. NinjaOne enables IT teams to monitor, manage, secure, and support all their devices, wherever they are, without the need for complex on-premises infrastructure.

Learn more about NinjaOne Endpoint Management, check out a live tour, or start your free trial of the NinjaOne platform.

You might also like

Ready to become an IT Ninja?

Learn how NinjaOne can help you simplify IT operations.

Watch Demo×
×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

Start your 14-day trial

No credit card required, full access to all features

NinjaOne Terms & Conditions

By clicking the “I Accept” button below, you indicate your acceptance of the following legal terms as well as our Terms of Use:

  • Ownership Rights: NinjaOne owns and will continue to own all right, title, and interest in and to the script (including the copyright). NinjaOne is giving you a limited license to use the script in accordance with these legal terms.
  • Use Limitation: You may only use the script for your legitimate personal or internal business purposes, and you may not share the script with another party.
  • Republication Prohibition: Under no circumstances are you permitted to re-publish the script in any script library belonging to or under the control of any other software provider.
  • Warranty Disclaimer: The script is provided “as is” and “as available”, without warranty of any kind. NinjaOne makes no promise or guarantee that the script will be free from defects or that it will meet your specific needs or expectations.
  • Assumption of Risk: Your use of the script is at your own risk. You acknowledge that there are certain inherent risks in using the script, and you understand and assume each of those risks.
  • Waiver and Release: You will not hold NinjaOne responsible for any adverse or unintended consequences resulting from your use of the script, and you waive any legal or equitable rights or remedies you may have against NinjaOne relating to your use of the script.
  • EULA: If you are a NinjaOne customer, your use of the script is subject to the End User License Agreement applicable to you (EULA).