From Weeks to Minutes: Texaport Achieves Rapid Backup Success with NinjaOne

Challenges

– Previous vendor’s reliability dropped after acquisition
– Too much engineering time spent chasing backup issues
– Limited support and slow responses delayed operations
– Backup setup required significant manual effort
– Needed a seamless migration for 1,500 Microsoft 365 accounts

Results

– 1,500 mailboxes migrated with 98–99% data success
– 120 hours of engineering time saved
– Backup setup reduced from weeks to minutes
– Faster, real-time recovery enabling quicker client response

Overview

Texaport is a Scotland-based MSP delivering IT services and cybersecurity to customers across the UK and beyond. After discovering their previous backup solution could no longer meet their reliability and support standards, the team began searching for a platform that offered scalability, automation, and true partnership. With NinjaOne SaaS Backup and NinjaOne SaaS Backup Migration, Texaport successfully transitioned 1,500 Microsoft 365 mailboxes, preserving backup history while saving 120 engineering hours and eliminating weeks of manual work.

Since switching, Texaport has dramatically improved backup setup time, reducing workflows that once took weeks to only minutes, while gaining real-time visibility, stronger reliability, and faster recovery for their clients.

“With NinjaOne, recovery is quick, taking just seconds. That means we can respond to client needs faster and with greater confidence,” says Dean Paterson, Service Delivery Manager at Texaport.

time savings graphic

Effortless migration that saves time and preserves history

NinjaOne SaaS Backup Migration handled extraction, snapshot selection, and status updates for 1,500 mailboxes, saving Texaport 120 engineering hours and maintaining the integrity of client backup history.

ROI graphic

Backup setup and management in minutes, not weeks

Texaport can now configure Microsoft 365 backups in under 30 minutes, with initial backups completing in hours, dramatically faster than their previous platform.

scalability graphic

Real-time visibility and quick recovery for better service

NinjaOne provides accurate backup success/failure data and rapid recovery in seconds, improving response times and reducing operational noise for the engineering team.

Industry

  • MSP

Headquarters

United Kingdom

Products Used:

  • Ninjaone Unified Backup
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