Philadelphia Museum

Industry:

Headquarters:

Philadelphia, PA

Products Used:

NinjaOne Ticketing saves a Philadelphia Museum 100 hours per Year

Challenges
  • Expensive endpoint management costs
  • Overly complex tools
  • Limited technician bandwidth
  • Tedious ticketing solution
Results
  • 50% cost reduction in software costs
  • Intuitive, all-in-one solution
  • Removed need for additional headcount
  • NinjaOne Ticketing saves 100 hours per year

Industry:

Headquarters:

Philadelphia, PA

Products Used:

Overview

One of the most historic and prestigious science education and development centers saw rapid expansion in 2023. Accelerated growth made cost-effective, efficient, and easy-to-use tools imperative across the organization. This especially rang true for an IT department tasked with managing all museum and corporate endpoints. Learn how John Lock, the museum’s IT director, brought endpoint management in-house with NinjaOne, saving time and money and boosting team morale.

All-in-one platform

“NinjaOne has every feature I need and checks everything on my wish-list. I can manage our helpdesk tickets, automate patching, remote into a device and pull reports all in one pane of glass. No matter what it is, NinjaOne can do it,” said John Lock, IT Director.

Time and money saved

“An annual subscription to NinjaOne costs 50% less than just one of our previous monthly payments,” said Lock. “On top of that, after a team member departed, NinjaOne handles so many manual tasks that we didn’t need to hire a replacement. That is a huge cost savings.”

Time saved one ticket at a time

Ticketing used to be a slow and tedious process. Since implementing NinjaOne Ticketing, Lock’s team saves over 100 hours per year thanks to easy remote access and detailed device information.

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