NinjaOne vs. ScreenConnect
Why your peers choose NinjaOne over ScreenConnect
NinjaOne
VS
NinjaOne vs. ScreenConnect Reviews
 |
ScreenConnect |
|
|---|---|---|
| Overall | 4.7 (1,865) |
4.6 (505) |
| Meets Requirements | 9.1 1,717 Responses |
8.9 423 Responses |
| Ease of Use | 9.2 1,734 Responses |
8.9 427 Responses |
| Ease of Setup | 9.3 1,579 Responses |
9.0 392 Responses |
| Ease of Admin | 9.2 1,550 Responses |
8.9 392 Responses |
| Quality of Support | 9.2 1,656 Responses |
8.4 408 Responses |
| Ease of Doing Business With | 9.5 1,517 Responses |
8.4 387 Responses |
| Product Direction (% positive) | 9.8 1,716 Responses |
6.9 430 Responses |
Based on G2 Spring 2025
ScreenConnect
Product Summary
ScreenConnect is a remote support and access software solution with cloud or on-premises options. Its platform supports Windows, Mac, Linux endpoints, and mobile devices. In addition, all ScreenConnect plans include end-to-end encryption, authentication, and access controls to keep remote connections secure.
Use Cases
- Customizability:
ScreenConnect users can customize their interface to suit their organization’s branding. - Security:
ScreenConnect provides end-to-end encryption, SSO, SAML, multi-factor authentication (MFA), and granular access control, among other security protocols. - Integrations:
ConnectWise integrates with several PSA, RMM, cybersecurity, and data protection software and services.
Shortcomings
- Learning curve:
The platform takes time to learn and master.
- Mobile performance:
Some G2 users report that ScreenConnect is less responsive on mobile devices than on desktops. - Customer support:
ScreenConnect’s customer support could be improved.
Why your peers choose NinjaOne over ScreenConnect
NinjaOne is an automated endpoint management software solution trusted by thousands of customers worldwide. It has been consistently ranked as #1 by G2 across multiple categories, including endpoint management and patch management. It is a robust and unified solution designed for globally distributed teams who want a single tool to optimize their workload.
NinjaOne Remote is a secure, enterprise-grade remote access solution provided on the platform that allows IT teams to troubleshoot issues across thousands of endpoints instantly. Compared to ScreenConnect, which has a steep learning curve, NinjaOne Remote is designed for IT by IT. It addresses the common pain points experienced by many business leaders, including the need for a long-term, scalable solution. Not only is the platform easy to set up and use but it is also designed for regulated industries with airtight security features.
“One of the reasons we chose NinjaOne is because of its extreme ease of use. It’s very easy to get new employees up to speed quickly. At Aerorock, we have the utmost confidence that NinjaOne provides us with a secure environment to operate in.”
Jason Danner // President at Aerorock
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
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Azure
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SentinelOne
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Slack
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CrowdStrike
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Okta
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ConnectWise
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N-Able
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One Login
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IT Glue
NinjaOne vs. ScreenConnect FAQs
How does ScreenConnect compare to NinjaOne?
Both are robust and comprehensive remote access solutions with different use cases. While ScreenConnect is marketed for both organizations and personal use, NinjaOne Remote is curated for enterprise IT teams and businesses looking to scale in the future. It offers scalable remote access for organizations that demand performance, security, and control at scale. NinjaOne Remote is also easy to use and features a comprehensive toolset from the get-go, including drag-and-drop file transfer and clipboard synchronization controls.
Is ScreenConnect the same as ConnectWise Control?
ScreenConnect and ConnectWise Control are essentially the same software but with different branding. ScreenConnect was originally an independent remote access tool before being acquired by ConnectWise, which later rebranded it as ConnectWise Control. Despite the name change, the core functionality remains the same, offering remote support, unattended access, and remote meetings.
How does ScreenConnect work?
ScreenConnect works by installing an agent on the target device. Once installed, IT professionals can access the device anywhere through the agent and perform various actions, such as troubleshooting, maintaining, or managing systems.
How does customer support compare between ScreenConnect vs. NinjaOne?
While both companies offer good customer support, NinjaOne has consistently earned praise from users and has been recognized by G2 for its exceptional support. NinjaOne is known for its healthy obsession with its customers’ success. Boasting a market-leading customer satisfaction score (CSAT) of 98.4, NinjaOne takes extra measures to provide its customers with the support they need. The company also offers unlimited onboarding, support, and training.