AI isn’t a silver bullet — it’s a strategic investment for IT. To truly unlock its potential in reducing costs, easing burnout, and improving security, IT organizations should adopt AI thoughtfully, with people at the center of their approach. Done right, AI enhances teams and operations — it doesn’t replace them. Too often, hasty adoption leads to wasted time, broken trust, and poor outcomes. In this session, NinjaOne Field CTO Jeff Hunter explores the real costs of bad AI and outlines a smarter, human-centric path forward — one that integrates AI into everyday IT workflows to elevate teams and deliver stronger business outcomes.