NinjaOne + Zendesk Integration
Assess and remediate physical and software-related health issues, streamline IT operations, and improve overall service delivery with the NinjaOne + Zendesk integration.
Consolidate hardware and software management into one platform
Optimize operations
Focus on strategic initiatives and improve overall service delivery by simplifying day-to-day operations for your team using NinjaOne automations.
Enhance efficiency
Make routine tasks and incident resolutions more efficient by streamlining IT operations through automations and workflow management.
Unify your IT environment
Experience a comprehensive view of your entire IT environment with unified ticketing and monitoring and management of both physical and software assets.
Key Zendesk integration features
Real-time insights and access
Monitor and manage hardware assets with up-to-the-minute device information inside Zendesk and the ability to launch instant remote connections to individual devices.
Customizable ticket and alert creation
Enhance information flow between systems by creating ticket templates and alerts in NinjaOne to determine how tickets will be created, mapped, and filled out in Zendesk.
Mapped environments
Unify your environment for consistency between platforms by mapping NinjaOne organizations to Zendesk companies, ensuring nothing is missed.
Closed-loop ticketing
Close the loop between your service delivery and asset management with Zendesk tickets that update when alerts reoccur, are resolved when alerts reset, and NinjaOne alerts that reset when tickets are resolved in Zendesk.
Why NinjaOne and Zendesk are a perfect match
Experience a complete and unified picture within Zendesk where users can assess and remediate both physical and software-related health issues of their assets and devices.
Use automation and workflow management to simply and streamline IT and daily operations for increased efficiency and productivity.
Improve overall service delivery by removing context switching between IT service delivery and IT operations.
Create cohesiveness between NinjaOne and Zendesk by mapping alerts, tickets, organizations, and templates.