Quantum Services Group Wins Big with NinjaOne and HaloPSA Integration

Challenges

Complex RMM solution
Unreliable device syncs
Stagnant, inefficient PSA tool
Lack of customer support

Results

10 hours saved per month with a simple, all-in-one solution
10% more revenue captured with automated HaloPSA-NinjaOne device syncs
Ticket remediation time decreased by 20% with HaloPSA integration
Fully supported migration of 3000 devices in 1 week

Industry:

Headquarters:

Auburn Hills, MI

Products Used:

Patch Management, RMM

Overview

Hundreds of growing businesses across the United States depend on Quantum Services Group (QSG) for prompt and efficient IT services. QSG works with the best technology vendors to provide cutting-edge customer support to their 350+ clients. In 2022, the team at QSG noticed inefficiencies and feature failings within their RMM, ConnectWise Automate, limiting IT capabilities and the team’s ability to provide top-notch customer care. Find out how NinjaOne’s ease of use and NinjaOne’s integration with HaloPSA streamlined IT processes and allows QSG to continue delivering best-in-class IT services to customers.

Intuitive platform drives efficiency

“We save at least 10 hours a month using NinjaOne because all device information and tools are in one place, and it’s so easy to use,” said Chad Miller, chief operating officer at QSG.

Automated billing enables business growth

“Since HaloPSA pulls client device information from NinjaOne, it’s simple to set up customized billing for clients who request separate invoices for various locations,” said Ashley Jeakle, corporate controller at QSG. Miller added that automatic and accurate client invoicing “allows us to capture at least 10% more revenue for our business.”