High Point Networks Restores Backup Confidence with NinjaOne

Challenges

– Declining reliability after previous vendor’s acquisition
– 5–15% of backups failing during critical windows
– Support tickets unresolved for long periods
– Internal teams losing trust in the platform
– Needed a scalable solution for 20,000-mailbox migration

Results

– Migrated 20,000 mailboxes with zero downtime
– Restores reduced from 12–48 hours to minutes
– Accurate monitoring eliminated phantom backup issues
– Stronger customer trust through reliable, verified backups

Overview

High Point Networks is a leading MSP serving thousands of customers across 48 states with strong expertise in cybersecurity and data protection. When their previous backup vendor was acquired, service quality dropped, backup failures increased, and internal teams lost confidence in the platform. To restore reliability, they chose NinjaOne SaaS Backup and leveraged the NinjaOne SaaS Backup Migration team to transition 20,000 Microsoft 365 mailboxes with zero downtime.

With NinjaOne, High Point Networks now has dependable backups, clearer visibility, and dramatically faster restores, cutting recovery times from 12–48 hours to just minutes, even for large datasets like a 400GB SharePoint site.

“Restores that used to take anywhere from 12 to 48 hours now take just minutes with NinjaOne. We even stress-tested it by restoring a 400GB SharePoint site to see if it would break. It didn’t,” says Brandon Conkins, Director of SMART Security at High Point Networks.

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Seamless migration at massive scale

NinjaOne SaaS Backup Migration handled the entire 20,000-mailbox transition end-to-end, providing transparent communication, detailed handoffs, and zero downtime throughout the process.

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Reliable performance and real-time clarity

NinjaOne delivered dependable backups, intuitive monitoring, and real-time accuracy, giving High Point Networks confidence that green checkmarks truly meant success

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Faster restores delivering immediate customer impact

Restore times dropped from 12–48 hours to just minutes, allowing engineers to respond quickly, even when restoring large datasets like a 400GB SharePoint site.

Industry

Headquarters

West Fargo, North Dakota

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