Mosyle vs SyncroMSP

NinjaOne

Ratings

Mosyle

SyncroMSP

NinjaOne Logo®

Overall

4.6
4.5

4.8

Meets Requirements

9.4
35 responses
8.7
92 responses

9.2

905 responses

Ease of Use

8.4
36 responses
8.9
93 responses

9.3

912 responses

Ease of Setup

8.3
33 responses
9
73 responses

9.4

804 responses

Ease of Admin

8.6
34 responses
8.9
76 responses

9.5

80 responses

Quality of Support

9
33 responses
9
73 responses

9.4

876 responses

Ease of Doing Business with

9.2
33 responses
8.3
91 responses

9.6

808 responses

Product Direction (% positive)

8.3
34 responses
8.8
86 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Mosyle

Product Summary

Mosyle is a well-known Apple-centered mobile device management (MDM) solution. Operating with the core philosophy of making Apple devices “work-ready”, its professional-grade MDM tool is designed to help IT teams easily monitor and manage their entire Apple fleet, whether these devices are company-owned or personally owned.

Use Cases

  • Device management:
    Mosyle offers a powerful solution for macOS, iOS, iPadOS, watchOS, and tvOS.
  • Endpoint security:
    Mosyle provides enterprise-grade security tools for all types of Apple devices.
  • Patch management:
    The platform helps you automatically patch Apple-centered software.

Shortcomings

  • Learning curve:
    According to some G2 users, Mosyle may take some time and effort to master.
  • Customer support:
    Mosyle could improve its customer support by responding to IT tickets more quickly.
  • Documentation:
    Some users have stated that the platform’s documentation capabilities are limited and could be further enhanced.

SyncroMSP

Productsamenvatting

SyncroMSP is in de eerste plaats ontworpen voor managed service providers (MSP’s) en is een softwareplatform dat integrale oplossingen voor groeiende MSP’s consolideert. Met geïntegreerde RMM-, PSA- en remote access tools kunnen organisaties front-end en back-end activiteiten monitoren, beheren en automatiseren. SyncroMSP kan ook integreren met populaire MSP business tools.

Gebruikscases

  • PSA:
    Met SyncroMSP kunnen gebruikers klantgerichte problemen aanpakken, zoals aangepaste helpdeskworkflows.
  • Remote management:
    Gebruikers kunnen eindpuntapparaten vanaf één hub monitoren en gedetecteerde problemen oplossen.
  • Patch management:
    SyncroMSP detecteert apparaten die patches missen en pusht updates van het besturingssysteem en applicaties van derden. Gebruikers kunnen patches plannen en ook de script engine en scriptbibliotheek gebruiken om updates te automatiseren.

Tekortkomingen

  • User interface:
    SyncroMSP heeft een dashboard dat wat verbeteringen kan gebruiken op het gebied van aanpassing voor een betere gebruikerservaring.
  • Customer support:
    Sommige gebruikers hebben aangegeven dat hun support vaak algemene antwoorden geeft en er dagen of weken over kan doen om een ticket volledig op te lossen.
  • Mobiele problemen:
    Gebruikers hebben gemeld dat de mobiele app van SyncroMSP niet goed werkt, waardoor het moeilijk is voor buitendienstmedewerkers om het platform te gebruiken.

NinjaOne

Why your peers choose us over Mosyle and SyncroMSP

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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