GoTo Resolve vs Mosyle

NinjaOne

Ratings

GoTo Resolve

Mosyle

NinjaOne Logo®

Overall

4.4
4.6

4.8

Meets Requirements

9.1
326 responses
9.4
35 responses

9.2

905 responses

Ease of Use

9
327 responses
8.4
36 responses

9.3

912 responses

Ease of Setup

8.9
158 responses
8.3
33 responses

9.4

804 responses

Ease of Admin

8.9
159 responses
8.6
34 responses

9.5

80 responses

Quality of Support

8.7
279 responses
9
33 responses

9.4

876 responses

Ease of Doing Business with

8.8
150 responses
9.2
33 responses

9.6

808 responses

Product Direction (% positive)

7.8
317 responses
8.3
34 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

GoTo Resolve

Productsamenvatting

GoTo Resolve is een platform voor remote monitoring en mangement (RMM) dat voornamelijk is ontworpen voor kleine tot middelgrote organisaties die zich richten op IT-ondersteuning en klantenservice. Dit platform consolideert functies voor beheer op afstand, helpdesk en toegang op afstand om IT-activiteiten te stroomlijnen.

Gebruikscases

  • Remote support:
    Technici hebben op afstand toegang tot apparaten om eventuele problemen op te lossen. Een opdrachtpromptfunctie maakt het mogelijk om problemen met apparaten op afstand op te lossen zonder de remote control te starten.
  • Remote management:
    Met remote monitoringsfuncties kunnen technici de gezondheid en wijzigingen van de software en hardware van een organisatie bijhouden.
  • Automatisering met scripts:
    GoTo biedt kant-en-klare scripting om herhaalbare taken te automatiseren, zoals het implementeren en bijwerken van software of het pushen en uitvoeren van bestanden.

Tekortkomingen

  • Trage prestaties:
    Gebruikers hebben geklaagd over trage prestaties en vertragingen bij bestandsoverdracht.
  • Instabiele remote verbinding:
    De connectiviteit van GoTo heeft vaak problemen, vooral als de werkstations meerdere monitoren hebben.
  • Verbinding op afstand herstellen:
    Recensenten melden dat het soms lastig kan zijn om opnieuw verbinding te maken met eerder gecontroleerde apparaten, waardoor ze oude verbindingsgegevens moeten wissen voordat ze een nieuwe verbinding op afstand tot stand kunnen brengen.

Mosyle

Product Summary

Mosyle is a well-known Apple-centered mobile device management (MDM) solution. Operating with the core philosophy of making Apple devices “work-ready”, its professional-grade MDM tool is designed to help IT teams easily monitor and manage their entire Apple fleet, whether these devices are company-owned or personally owned.

Use Cases

  • Device management:
    Mosyle offers a powerful solution for macOS, iOS, iPadOS, watchOS, and tvOS.
  • Endpoint security:
    Mosyle provides enterprise-grade security tools for all types of Apple devices.
  • Patch management:
    The platform helps you automatically patch Apple-centered software.

Shortcomings

  • Learning curve:
    According to some G2 users, Mosyle may take some time and effort to master.
  • Customer support:
    Mosyle could improve its customer support by responding to IT tickets more quickly.
  • Documentation:
    Some users have stated that the platform’s documentation capabilities are limited and could be further enhanced.

NinjaOne

Why your peers choose us over GoTo Resolve and Mosyle

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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