Esper vs GoTo Resolve

NinjaOne

Ratings

Esper

GoTo Resolve

NinjaOne Logo®

Overall

4.5
4.4

4.8

Meets Requirements

8.9
150 responses
9.1
326 responses

9.2

905 responses

Ease of Use

9
152 responses
9
327 responses

9.3

912 responses

Ease of Setup

8.7
111 responses
8.9
158 responses

9.4

804 responses

Ease of Admin

9
111 responses
8.9
159 responses

9.5

80 responses

Quality of Support

9
138 responses
8.7
279 responses

9.4

876 responses

Ease of Doing Business with

9.2
102 responses
8.8
150 responses

9.6

808 responses

Product Direction (% positive)

8.9
138 responses
7.8
317 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Esper

Product Summary

Esper is a next-generation mobile device management (MDM) solution marketed as the “smarter approach” to managing iOS and Android tablets, kiosks, smartphones, and IoT edge devices, among other devices. Its platform offers a wide range of features that allow IT teams to monitor their fleet efficiently from a single pane of glass.

Use Cases

  • Centralized device management:
    Esper provides MDM capabilities from a single dashboard.
  • Remote diagnostics:
    Esper helps you monitor all your devices for possible performance issues and resolve them before they become larger technical issues.
  • Compliance enforcement:
    Users can easily set policies, and Esper will automatically and accurately enforce them.

Shortcomings

  • Remote access:
    Esper could improve its remote control and viewing tool so users can manage multiple devices in real-time without slowing down.
  • Platform compatibility:
    According to some G2 users, Esper is much better suited for Android devices, leaving its support for iOS devices much to be desired.
  • Reporting capabilities:
    Some G2 users have stated that they occasionally have difficulty using Esper’s reporting function.

GoTo Resolve

Productsamenvatting

GoTo Resolve is een platform voor remote monitoring en mangement (RMM) dat voornamelijk is ontworpen voor kleine tot middelgrote organisaties die zich richten op IT-ondersteuning en klantenservice. Dit platform consolideert functies voor beheer op afstand, helpdesk en toegang op afstand om IT-activiteiten te stroomlijnen.

Gebruikscases

  • Remote support:
    Technici hebben op afstand toegang tot apparaten om eventuele problemen op te lossen. Een opdrachtpromptfunctie maakt het mogelijk om problemen met apparaten op afstand op te lossen zonder de remote control te starten.
  • Remote management:
    Met remote monitoringsfuncties kunnen technici de gezondheid en wijzigingen van de software en hardware van een organisatie bijhouden.
  • Automatisering met scripts:
    GoTo biedt kant-en-klare scripting om herhaalbare taken te automatiseren, zoals het implementeren en bijwerken van software of het pushen en uitvoeren van bestanden.

Tekortkomingen

  • Trage prestaties:
    Gebruikers hebben geklaagd over trage prestaties en vertragingen bij bestandsoverdracht.
  • Instabiele remote verbinding:
    De connectiviteit van GoTo heeft vaak problemen, vooral als de werkstations meerdere monitoren hebben.
  • Verbinding op afstand herstellen:
    Recensenten melden dat het soms lastig kan zijn om opnieuw verbinding te maken met eerder gecontroleerde apparaten, waardoor ze oude verbindingsgegevens moeten wissen voordat ze een nieuwe verbinding op afstand tot stand kunnen brengen.

NinjaOne

Why your peers choose us over Esper and GoTo Resolve

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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