Ratings
Atera
Sophos Mobile
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Atera
Productsamenvatting
Atera is een RMM-platform dat is ontworpen om IT-teams te helpen hun workflows te automatiseren en aan te passen voor meer IT-efficiëntie. Met Atera krijgen gebruikers toegang tot RMM, remote access, helpdesk en ticketing, patch management en network discovery. De software stelt IT-professionals in staat om inzicht en controle te krijgen over hun digitale omgevingen.
Gebruikscases
- RMM:
Atera biedt een RMM-oplossing waarmee IT-professionals endpoints kunnen beheren en monitoren. - PSA:
Atera biedt een PSA-oplossing die facturering, helpdesk en rapportage omvat. - Patch management:
IT-teams kunnen het patchen van Windows, Mac, & Linux op eindpuntapparaten automatiseren. - Network discovery:
Scan en beveilig uw netwerken in realtime om inzicht te krijgen in uw IT-omgeving.
Tekortkomingen
- Inconsistente klantenservice:
Klantenservice kan inconsistent zijn met lange responstijden, waardoor het voor gebruikers een uitdaging is om de hulp en antwoorden te krijgen die ze nodig hebben. - Beperkte integraties:
De integratiemogelijkheden zijn beperkt in vergelijking met alternatieve oplossingen. - Problemen met patch management:
Patch management is niet gecentraliseerd of intuïtief en gebruikers vinden het moeilijk om patches in te plannen en te beheren vanuit het platform. - Schaarse opties voor network monitoring:
Hoewel Atera netwerkbewakingssoftware heeft, levert het niet genoeg informatie om uitgebreide controle en zichtbaarheid in een netwerk te bieden.
Sophos Mobile
Product Summary
Sophos Mobile is a Unified Endpoint Management (UEM) solution that enables IT teams to manage mobile and traditional devices. Sophos Mobile allows IT teams to monitor and secure their iOS, Android, Windows, and macOS endpoint devices. With Sophos Mobile, users can manage their devices on-premise or remotely via its cloud-based version.
Use Cases
- Mobile device management (MDM):
Sophos Mobile allows technicians to keep track of corporate-issued and BYOD mobile devices while protecting them from vulnerabilities and threats. - Application management:
Users can deploy, restrict, remove, and update software for their mobile fleet. - Reporting:
Sophos Mobile can generate customizable reports to provide insight into the status, performance, and security of their mobile devices.
Shortcomings
- Customer support:
Reviews have said Sophos’ customer support response times could use improvement. - Setup time:
Users have said that the initial deployment and enrollment of all the devices in an organization can take a long time, especially for larger enterprises. - Complex configurations:
Sophos Mobile’s configurations can be challenging and time-consuming.
NinjaOne
Why your peers choose us over Atera and Sophos Mobile
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
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