HIPAA Compliant Remote Access, Backup, and RMM Software

Data Privacy and Security

There are two major HIPAA sections :

  • HIPAA Privacy Rules ensure the protection of confidentiality of patient medical data
  • HIPAA Security Rules ensure security, confidentiality, and availability of medical data

HIPAA Privacy Rules protect “personal or protected health information” or PHI. Special attention is paid to data that is managed or sent from organizations through email. The objective of HIPAA Privacy Rules is to detect and terminate any circumstances in which PHI can be used or disclosed without the knowledge of patients. Organizations should also be able to provide access to PHI, as well as data relating to personal data disclosure, upon the request of third parties, or organizations to the patient, or his/her representative.

HIPAA Security Rules also establish several basic principles for organizations. It is imperative to guarantee the confidentiality, integrity, and availability of all PHI that is created, received, managed or transferred by the organization. In addition, this information shall be protected from security and integrity threats, inadmissible use, or disclosure. Backup is a means of protection from such risks.

How can NinjaOne help?

If you work in the healthcare industry or serve healthcare clients, then the software you use plays a role in helping you comply with HIPAA. While it’s ultimately up to employees and the organization to meet the standards of the Health Insurance Portability and Accountability Act (HIPAA), using the right software can help relax your mental load. NinjaOne provides several cloud-based software solutions to help IT service providers grow their business, and some of our product features may help you with your compliance efforts.

Security features & integrations include:

Two-Factor Authentication – secure who has access to protected data on NinjaOne.

Reporting – log all remote access sessions with times, users, and endpoint information.

Webroot Antivirus, the industry leader in risk intelligence, preventing harmful malware before they reach your systems.

Native Security. Monitor and receive alerts for network threats in real-time (1-minute refresh rates) and deploy automated custom policies to eliminate these threats.


Cloud Backup and Electronic Protected Health Info

Key requirements when handling sensitive electronic Protected Health Information (ePHI) include:

Physical Safeguards like limiting access and control of facilities like workstations, data processing centers, and any devices with ePHI.

Administrative Safeguards like creating and enforcing security policies, periodic risk review and analysis, and provide training.

Technical Safeguards like utilizing unique user identification numbers, having an emergency procedure, and data encryption and decryption.

Software Features Checklist for HIPAA Compliance

Data Archiving
It’s important to consider software with capabilities to move data that isn’t actively used into separate storage devices for long-term retention.

Disaster Recovery
Your backup and disaster recovery should provide rollbacks and continuous recovery

Protected Healthcare Information should be protected by private key encryption to ensure only the client has access to the data. Your software should employ strong encryption measures whether the data is in transit or at rest.

In addition to backing up to the cloud, your software should also be able to backup information locally for cases where there is no internet connection

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