NinjaOne vs. LogMeIn Reviews
 |
Auvik |
|
|---|---|---|
| Overall | 4.8 (1,443) |
4.5 (316) |
| Meets Requirements | 9.1 1,295 Responses |
8.7 238 Responses |
| Ease of Use | 9.2 1,310 Responses |
8.7 246 Responses |
| Ease of Setup | 9.3 1,182 Responses |
8.7 198 Responses |
| Ease of Admin | 9.3 1,187 Responses |
8.7 198 Responses |
| Quality of Support | 9.4 1,253 Responses |
8.9 211 Responses |
| Ease of Doing Business With | 9.6 1,162 Responses |
9.1 178 Responses |
| Product Direction (% positive) | 9.8 1,296 Responses |
9.0 230 Responses |
Based on G2 Fall 2024
LogMeIn Resolve
Product Summary
LogMeIn Resolve is an all-in-one IT management suite that offers enterprise-grade remote access and support with ticketing. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.
Use Cases
- Remote access:
Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure. - IT Management:
LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing. - IT Automation:
Users can remotely deploy and automate endpoint tasks for improved efficiency.
Shortcomings
- Performance:
G2 reviews have stated that LogMeIn Resolve may occasionally slow down, especially in environments with slow internet speeds.
- Customer support:
The customer support of LogMeIn Resolve could improve. - Multi-user sessions:
G2 users have said that the platform cannot yet accommodate two or more users in a remote session.
Why your peers choose us over LogMeIn
NinjaOne is an automated endpoint management software designed by IT professionals for IT professionals. It is the leading LogMeIn Resolve alternative because it features all the key tools IT admins need for troubleshooting, including video options (monitor selection, video/sizing options, and cursor differentiation), in-session tools (shortcuts, drag/drop file transfer, and clipboard sync/exchange), and power options (disconnect, lock shutdown and reboot).
When researching LogMeIn vs NinjaOne, you’ll notice how robust the NinjaOne platform is. Not only does the solution provide a one-click connection to any Windows or Mac endpoint (both physical and virtual), but it is also backed by NinjaOne’s proven and reliable automation and remote management capabilities. NinjaOne Remote, in particular, maximizes productivity with unlimited simultaneous sessions – using a lightweight agent to minimize system overhead.
“One of the reasons we chose NinjaOne is because of its extreme ease of use. It’s very easy to get new employees up to speed quickly. At Aerorock, we have the utmost confidence that NinjaOne provides us with a secure environment to operate in.”
Jason Danner // President at Aerorock
Därför uppskattar våra kunder oss
100,000
Hanterade endpoints
”NinjaOne är en skalbar lösning. Den är byggd på en modern SaaS-arkitektur och den är framtidssäkrad.”
40%
Mer kostnadseffektivt
”NinjaOnes pris är 40% lägre än alla andra verktyg för endpoint-hantering på marknaden, samtidigt som det är kraftfullare och mer lättanvänt.”
10-15
Utbytta IT-redskap
”Tidigare behövde jag 10-15 olika redskap för att utföra det som NinjaOne gör i sin centraliserade, enda kontrollpanel.”
30%
Mindre tid åt patchning
”Vi såg en 30-procentig minskning av den tid det tog att installera uppdateringar jämfört med vår tidigare lösning.”
2,000
Hanterade endpoints
”NinjaOne ger mig mycket mer flexibilitet och säkerhet i mitt arbete”
30%
Årlig ROI
”[NinjaOne] har redan visat sitt värde i ROI … det är minst hundratusen dollar per år.”
24x
Snabbare hantering av endpoints
”Våra processer har blivit 24 gånger snabbare med NinjaOne.”
20-40
Sparade timmar varje vecka
”Genom att utnyttja automatiseringsfunktionen i NinjaOne har jag kunnat spara uppemot vad som troligen skulle vara 20 till 30 eller till och med 40 timmar per vecka.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
-
Azure
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SentinelOne
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Slack
-
CrowdStrike
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Okta
-
ConnectWise
-
N-Able
-
One Login
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IT Glue
Deliver remarkable IT services
Get insights at-a-glance
See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Improve end-user support
Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more with less
Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Focus on growth
Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
NinjaOne vs. LogMeIn Resolve FAQs
How does LogMeIn Resolve compare vs NinjaOne?
In any LogMeIn Resolve review, you will notice multiple reviews expressing interest in a more user-friendly tool. While robust, LogMeIn Resolve could be more intuitive to use, especially for beginner IT professionals. NinjaOne, alternatively, is designed to be used by almost anyone, delivering instant, single-click access to any endpoint.
Do LogMeIn Resolve & NinjaOne work the same way?
No, they do not. LogMeIn comprises three main components, a Technician Console, a Customer Applet, and an Administrator Center. Each component is independent of each other and requires individual configuration. NinjaOne, on the other hand, is a unified, all-in-one platform that does not require separate components to be individually configured. This simplicity reduces setup complexity and minimizes any potential compatibility issues.
How does customer support compare between LogMeIn vs. NinjaOne?
Both platforms offer great customer support; however, NinjaOne offers more value for IT enterprises looking for a cost-efficient solution. NinjaOne offers free and unlimited training, onboarding, and support for every customer. Healthily obsessed with its customers’ success, NinjaOne is known to provide timely and accurate support, with an average support response time of 30 minutes—compared to a 12+ hour average from its competitors.
How do the automation capabilities of NinjaOne & LogMeIn compare?
While LogMeIn uses automation, NinjaOne shines for its automation capabilities. The solution is proven to increase productivity and lower costs for IT teams and managed service providers (MSPs). The results speak for themselves: 95% of NinjaOne customers report increased IT efficiency with automation. This has resulted in over $50,000 saved annually per company due to a 65% reduction in human errors related to endpoints and patches.