The system house Sumalex IT-Services has been offering IT services for 25 years under the management of Thorsten Kunz. Managing Director Thorsten Kunz reports that at the beginning of Sumalex IT-Services there was no demand for comprehensive support from customers. However, as the customer base grew, so did the demands on the range of IT services.
“Compared to Server-Eye, NinjaOne gives us a wider range of tools.”
Thorsten Kunz, Managing Director of Sumalex IT-Services
In addition to the lack of useful tools, it was also not possible to support all devices with Server-Eye’s RMM at the time, as Server-Eye did not support Mac devices at the time. The search for a new RMM began.
NinjaOne convinces with its user-friendliness and German-speaking customer support
After testing various RMM software vendors, NinjaOne was able to convince with its ease of use. With a fast and intuitive interface, IT technicians can find all the tools they need to deliver their IT services at a glance. Managing Director Thorsten Kunz is also enthusiastic about NinjaOne’s customer service. He reports that not all employees speak fluent English and therefore communication in German makes technical support much easier. Especially when testing various RMM products, it was noticeable that the customer service of some RMM providers was only offered in English or only had a redirect to a helpdesk portal. Managing Director Thorsten Kunz explains that fast support on the part of the RMM provider is very important, especially in day-to-day business, as an IT system house usually needs feedback just as quickly as the customer to be supported.
“We are particularly impressed with NinjaOne’s customer service. The customer service is German-speaking and a problem can be solved quickly by phone.”
Thorsten Kunz, Managing Director of Sumalex IT-Services
How NinjaOne Simplified Sumalex IT Services’ Day-to-Day Business
Managing Director Thorsten Kunz reports that with the help of the automation of time-consuming IT tasks, the support effort of individual customers could be reduced. Status changes can be made on demand, on a schedule, or based on specific thresholds, which can be flexibly determined for companies, locations, or dynamic groups using NinjaOne’s policy management.
“By implementing NinjaOne, we’ve already been able to add another 15 customers to our customer base without having to work extra overtime.”
Thorsten Kunz, Managing Director of Sumalex IT-Services
As one of the main functions, Sumalex IT Services primarily uses NinjaOne’s patch management. In addition to patch management for Windows, Mac, and Linux devices, NinjaOne offers robust patching for the most common third-party applications with more than 135 applications. Also, the “IT Asset Monitoring and Notifications” feature provides Sumalex IT Services with an in-depth performance overview for the entire IT infrastructure from a single user interface.
