Illuminate logo white

Industri:

  • Teknologi

Hovedkvarter:

Roslin

Produkter som brukes:

  • Patch Management, RMM
Få casestudien

Illuminate IT Shifted from Break-Fix to Managed Service with NinjaOne

Utfordringer
  • Break-fix business model
  • Lack of technician bandwidth
  • Lack of reporting
Resultater
  • Empowered shift to a managed services model
  • Eliminated hours of billable technician work
  • 75% time reduction in reporting
Illuminate logo black

Industri:

  • Teknologi

Hovedkvarter:

Roslin

Produkter som brukes:

  • Patch Management, RMM
Få casestudien

Oversikt

Illuminate IT has been a leading provider of managed IT services to small and medium-sized businesses in Scotland since 2008. In early 2020, Illuminate IT’s projects and operations manager, Brian McFarland, began looking for a way to switch from a break-fix IT model to a managed services model. «Break-fix isn’t just a difficult business model; it’s also an expensive one,» said McFarland. «Under that model, we wait for something to fail and then fix it, which can impact our client’s productivity and increase costs.»

Learn how NinjaOne enabled Illuminate IT to shift to a proactive, managed service model.

Reporting made easy

“It used to take me a full day to pull reports prior to client meetings – I was switching between tools, collecting data in excel, and taking screenshots from everywhere. With NinjaOne it takes at most a couple of hours and comes from a single source,» said McFarland.

Manual tasks eliminated

“Every day, NinjaOne takes care of hours of billable work that were previously managed hands-on by technicians,» said McFarland.

Driving client growth

«NinjaOne enables us to be proactive both for our clients and our business. It saves everyone on the team an astronomic amount of time, allowing us to find new clients, build better relationships with existing clients, and provide exceptional managed services to all of them,» said McFarland.

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