Resicap white logo

Industri:

  • Fast ejendom og byggeri

Hovedkvarter:

Atlanta, GA

Anvendte produkter:

  • Endpoint Management
Hent casestudiet

RESICAP Leverages NinjaOne to Supercharge its Lean IT Team

Udfordringer
  • Feature-lacking solution
  • Manul ticketing process
  • Lack of technician bandwidth
Resultater
  • Robust, cloud-based solution
  • Drastic reduction in ticket-resolution time
  • 250:1 employee to support technician ratio
Resicap logo

Industri:

  • Fast ejendom og byggeri

Hovedkvarter:

Atlanta, GA

Anvendte produkter:

  • Endpoint Management
Hent casestudiet

Oversigt

Over the years, RESICAP has expanded and built a vertically integrated platform for build-to-rent, single-family rental, and the for-sale industry. RESICAP is so well respected in the industry that it is ranked as one of the fastest-growing companies by Inc. 5000 and Qualified Remodeler’s Top 500. As RESICAP grew, its small IT department needed help to keep up with support tickets and overall endpoint management. Find out how NinjaOne brought a streamlined, efficient ticketing system to RESICAP, allowing them to keep their IT team lean while providing top-notch support.

Ken Taylor
Afspil video

Outpacing industry benchmarks

“The result of using NinjaOne that I’m most proud of is the fact that I have an extremely lean IT support team. Industry average is 70 employees to one IT support staff. I’m at 250 to one,” said Ken Taylor, CTO at RESICAP.

Improved security posture

“NinjaOne helps us manage our remote workforce by giving us one central spot where we can manage all end-user security. It helps us maintain the overall health of the estate and keeps problems from happening in the first place,” said Taylor.

Simplicity that drives efficiency

With NinjaOne, “the amount of time servicing individual tickets has drastically decreased,” said Elliot Geisler, IT manager at RESICAP. “NinjaOne is the most cost effective, light-weight, efficient RMM tool that I’ve ever worked with,” said Taylor.

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