Customer Story

Dedicated IT Maximizes Client Happiness with NinjaOne

Endpoints supported

10,000+

Company

Dedicated IT provides healthcare organizations with an IT service experience like no other.

Headquarters

Lake Park, FL

Website

Cloud-first solution

NinjaOne was built “from the ground up. The flow of the tool makes sense,” said Adam Steinhoff, CEO at Dedicated IT. “You can say that some of the other RMMs out there are cloud, but they’re not true SaaS products. NinjaOne is cloud-born,” said Chris Burns, managing partner & CIO at Dedicated IT.

User-friendly UI builds morale

“The beauty of NinjaOne was there wasn’t a lot of training for our people, because it is such an easy product to use,” said Josh Hughes, VP of projects at Dedicated IT. “Right off the bat, I noticed a huge morale increase [in our team] by just switching to NinjaOne.”

Fewer issues, happier clients

“NinjaOne makes it really easy for us to find problems that exist at our client sites, and brings all that information into one pane. My team is more efficient in finding issues, and ultimately it makes our clients happier because there are fewer issues,” said Adam Steinhoff, CEO at Dedicated IT.

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