Frequently asked questions
Who should attend MSP NXT?
MSP NXT is designed for MSP owners, founders, executives, and technical and operations leaders responsible for growth, margin, automation, and scale.
This is a commercial leadership event, not a technical user conference. It is built for decision-makers and next-in-line leaders shaping the future of their MSP.
Attendance is reviewed to maintain a high-quality, peer-level room.
Is MSP NXT a customer-only event?
No. MSP NXT is designed for any MSP scaling their business, regardless of whether they’re currently using NinjaOne (or plan to in the future).
Are vendors allowed to attend?
MSP NXT is an attendee-first event.
Vendor participation is limited to curated sponsors and partners. We intentionally avoid vendor sprawl and sales-driven conference dynamics.
If you are a vendor interested in participating, please request sponsorship information.
What does my ticket include?
- Keynotes and breakouts
- Jim Gaffigan set
- MSP NXT Dark Mode party
- Expo with 22 vendors
- Meals as outlined in the event agenda
Is there a waitlist if the event sells out?
Yes. Once we reach capacity, registration will be considered sold out and we’ll open a waitlist. If you’re interested in attending, add your name to the waitlist. We’ll accommodate requests on a first-come, first-served basis, so the sooner you join, the better your chances of securing a spot.
Is this event appropriate for junior technicians?
MSP NXT is positioned as a leadership event.
While technical leaders are encouraged to attend, the event is not designed as a technical user conference for entry-level or junior technicians.
Will there be a hotel room block?
Are discounts available if multiple team members want to attend?
Please check with your sales or customer success team member for more details.
What is the refund or cancellation policy?
All cancellation requests must be submitted in writing to [email protected]. Cancellations are not valid until confirmed in writing by our registration team. Refund eligibility is based on the date your written cancellation is received:
- On or before September 12: Full refund minus administration processing fee
- September 13-October 12: 50% refund of registration fees paid
- On or after October 13 (14 days prior to the event): No refunds
- Registration fees only are refundable. Travel, lodging and other expenses are the responsibility of the General Admission attendee. No refunds will be issued for no-shows. Refunds are processed to the original form of payment within 10-14 business days.
What if NinjaOne adjusts the dates or cancels this event after I’ve registered?
If MSP NXT is cancelled and not rescheduled, attendees will receive a full refund of registration fees paid. If the event is postponed the registrants will be offered one of the following:
- Transfer of registration to the rescheduled event
- A limited refund request window
Force Majeure
NinjaOne is not responsible for delays, changes or cancellations caused by circumstances beyond our reasonable controls (e.g., natural disasters, acts of government, acts of God, public health emergencies, war, venue restrictions, or labor strikes).
Can I transfer my ticket to someone else?
- Transfers are permitted until October 20.
- Each registration may be transferred one time only
- Transfers must be requested in writing and confirmed by the registration team
- To request a transfer, email [email protected]. Insert email with original registrant name & order number. Also include the replacements full name, email, company, and title
Are guests allowed at the Dark Mode party or the Jim Gaffigan set?
Because event capacity is limited, we aren’t able to offer guest passes for any portion of the event. Badges are required for all MSP NXT events, and anyone without one will be asked by security to present a badge before entering event spaces.
