Frequently asked questions
Who should attend MSP NXT?
MSP NXT is designed for MSP owners, founders, executives, and technical and operations leaders responsible for growth, margin, automation, and scale.
This is a commercial leadership event, not a technical user conference. It is built for decision-makers and next-in-line leaders shaping the future of their MSP.
Attendance is reviewed to maintain a high-quality, peer-level room.
Is MSP NXT a customer-only event?
No. MSP NXT is designed for any MSP scaling their business, regardless of whether they’re currently using NinjaOne (or plan to in the future).
Are vendors allowed to attend?
MSP NXT is an attendee-first event.
Vendor participation is limited to curated sponsors and partners. We intentionally avoid vendor sprawl and sales-driven conference dynamics.
If you are a vendor interested in participating, please request sponsorship information.
What does my ticket include?
- Conference programming 10/27 – 10/29
- All sessions and breakout tracks
- Mainstage, breakouts and hands on labs
- Customer awards
- Evening Receptions on 10/27 and 10/28
- Breakfast & Lunch on 10/28 & 10/29
Is there a waitlist if the event sells out?
Yes. Once registration thresholds are reached, we will implement a waitlist.
Final capacity is being confirmed based on venue planning. If demand exceeds available space, qualified applicants will be notified and added to the waitlist.
Is this event appropriate for junior technicians?
MSP NXT is positioned as a leadership event.
While technical leaders are encouraged to attend, the event is not designed as a technical user conference for entry-level or junior technicians.
Will there be a hotel room block?
Yes, a link to our discounted block at the Austin Marriott downtown will be provided once registration is complete.
We do expect the hotel block to sell out, so register quickly!
Are discounts available if multiple team members want to attend?
Please check with your sales or customer success team member for more details.
What is the refund or cancellation policy?
All cancellation requests must be submitted in writing to [email protected]. Cancellations are not valid until confirmed in writing by our registration team. Refund eligibility is based on the date your written cancellation is received:
- On or before September 12: Full refund minus administration processing fee
- September 13-October 12: 50% refund of registration fees paid
- On or after October 13 (14 days prior to the event): No refunds
- Registration fees only are refundable. Travel, lodging and other expenses are the responsibility of the General Admission attendee. No refunds will be issued for no-shows. Refunds are processed to the original form of payment within 10-14 business days.
What if NinjaOne adjusts the dates or cancels this event after I’ve registered?
If MSP NXT is cancelled and not rescheduled, attendees will receive a full refund of registration fees paid. If the event is postponed the registrants will be offered one of the following:
- Transfer of registration to the rescheduled event
- A limited refund request window
Force Majeure
NinjaOne is not responsible for delays, changes or cancellations caused by circumstances beyond our reasonable controls (e.g., natural disasters, acts of government, acts of God, public health emergencies, war, venue restrictions, or labor strikes).
Can I transfer my ticket to someone else?
- Transfers are permitted until October 20.
- Each registration may be transferred one time only
- Transfers must be requested in writing and confirmed by the registration team
- To request a transfer, email [email protected]. Insert email with original registrant name & order number. Also include the replacements full name, email, company, and title
