Experience depth over volume
An agenda designed around real MSP trade-offs, structured learning, and peer exchange.
High level agenda
We built the agenda to tackle the two most urgent pressures on growing MSPs; complexity and differentiation.
Tuesday, October 27
- Registration
- Pre-Conference Workshops
- Welcome Reception at Zanzibar
Wednesday, October 28
- Sponsor Expo with hosted breakfast & lunch
- Mainstage
- Breakouts & Hands on Labs
- Networking
- Evening event with casino tables, customer awards and special live entertainment
Thursday, October 29
- Sponsor Expo with hosted breakfast & lunch
- Mainstage
- Breakouts & Hands on Labs
- Networking
Formats that make you want to join, not just watch
Every session format is designed around participation and takeaways — not passive listening.
Operator roundtables
MSP leaders only. No vendor framing. What's working, what flopped, open Q&A.
Growth clinics
Bring a real positioning, pricing, or sales challenge. Leave with a scored audit and specific next steps.
Automation labs
Hands-on build sessions with automation experts. Leave with working output.
Unconference block
Attendees vote on topics. The room sets the agenda. Solutions captured live.
Decisions & commitments
One decision. One commitment. One accountability partner. No one leaves without all three.
Live session recaps
Takeaways posted during and after every session. Nothing lost in the shuffle.
Distinct tracks for owners and operators
The owner making strategic and financial decisions. The tech or ops lead building and running the systems. Both have dedicated tracks, and shared sessions where alignment matters most.
MSP owner
CEO / President / Founder
BUSINESS TRACK
- Valuation clinic: what your MSP is worth
- Compliance: it’s a revenue line, not a cost center
- Pricing: for the AI-era
- Peer roundtables: with owners at similar scale
- NinjaOne: roadmap and strategic direction
Tech / Ops lead
CTO / Service Manager / Sr. Engineer
TECH TRACK
- Automation labs: hosted by workflow experts with real output, not demos
- AI tooling in production: what’s actually working
- Automation: surviving scale and staff turnover
- MSP threat posture: your infrastructure, not just clients’
- Hands-on sandbox: with new NinjaOne features
- Technical war room: peer Q&A on your hardest ops challenges
