NinjaOne RMM
The #1 Rated RMM on G2 for Over 4 Years
Manage client endpoints at scale with NinjaOne’s powerful, easy-to-use RMM Software that delivers market-leading technician efficiency.
Deliver better, more profitable IT services with fewer headaches and happier techs.
Unify device management
Monitor, support, and control all your clients’ Mac, Windows, Linux devices, servers, virtual machines, and networking devices from a single easy-to-use interface.
Reliably patch everything
Drive efficiency from day one
Quick to implement, easy to learn, and intuitive to use, NinjaOne gives technicians a game-changing platform they love to use that helps them do more.
Get the support you deserve
NinjaOne partners get fast access to technical support, free onboarding, reliable new features monthly, and billing practices that align with MSP business models.
Manage more endpoints per technician with the world’s most intuitive RMM Software
Monitor devices in real time and automatically notify technicians when an issue arises so they can remediate faster and minimize end-user impact.
Automatically patch Windows, MacOS, and Linux operating systems vulnerabilities and auto-update over 200 3rd party applications.
One-click device actions
Initiate actions, deploy remediations, stop tasks, and initiate terminal sessions in the background for hands-on management without interrupting end-users.
Take direct control of managed endpoints with one of Ninja's four remote access solutions for fast, secure, hands-on support.
Automate complex software installations, device setup and maintenance tasks to free up technicians’ time, standardize outcomes and improve device stability.
Auto-remediation
Fully automate the detection and resolution of endpoint issues such as stopped services, missed reboots, open ports, and missing applications with condition-based script deployments.
See device details, remediate issues, and manage endpoints on the go with NinjaOne’s powerful mobile app.
Give client end-users the tools they need to help themselves, including remote access, file restores, and ticket management in our self-service portal
Document processes, credentials, and device relationships with a complete IT documentation solution built directly into NinjaOne.
Unlimited scalability
Whether you’re managing 50 or 150,000 endpoints, Windows, Mac, Linux, or cloud-based devices, NinjaOne’s cloud-based infrastructure is fast, secure, and infinitely scalable.
Fast, intuitive UI
Make your technicians more efficient with an intuitive interface that’s easy-to-learn, quick to navigate, centralizes actions, and cuts out extra clicks.
We are the best RMM software in the market
According to real customers on G2
Rated the #1 RMM for over 4 years—18 consecutive quarters
Exciting news! Our exceptional customers have once again crowned NinjaOne RMM as the #1 remote monitoring and management software, maintaining its illustrious position at the forefront since Spring 2019. Joining RMM in this esteemed ranking is our Patch Management solution. What's even more remarkable is that, for the first time, our Endpoint Management solution has also ascended to the top of the podium, solidifying our commitment to innovation and excellence.
To learn more about our rankings, please read our full Fall G2 report.
| Criteria |  | Kaseya VSA | CW Automate | N-able N-Central | Datto RMM | N-able N-Sight | Atera | Syncro |
|---|---|---|---|---|---|---|---|---|
| Ease of Doing Business With | 9.7 | 8.1 | 8.2 | 8.7 | 8.6 | 8.5 | 9.6 | 9.2 |
| Ease of Setup | 9.5 | 7.2 | 6.8 | 7.5 | 8.1 | 8.4 | 9.4 | 9.2 |
| Ease of Use | 9.5 | 7.8 | 7.6 | 8.0 | 8.5 | 8.5 | 9.5 | 9.1 |
| Quality of Support | 9.6 | 7.5 | 7.7 | 8.2 | 8.5 | 8.2 | 9.3 | 8.5 |
| Patch Management | 9.3 | 8.3 | 9.0 | 8.0 | 8.8 | 8.6 | 8.9 | 8.6 |
| Device Management | 9.4 | 9.1 | 9.6 | 9.2 | 9.4 | 8.8 | 9.4 | 8.9 |
| Likelihood to Recommend | 9.6 | 8.2 | 8.2 | 8.7 | 9.1 | 8.5 | 9.5 | 9.0 |
| Product Going in the Right Direction? | 9.8 | 7.3 | 7.3 | 9.3 | 10.0 | 8.2 | 9.7 | 8.9 |
From a January, 2023 survey of NinjaOne RMM MSP customers:
58%
Were fully operational in
under one week
62%
Have technicians who are each handling
100+ more endpoints
66%
train new techs on NinjaOne
in under 3 hours
Great technology, better people, aligned to the way MSPs do business
Free onboarding and support
Get unlimited free onboarding, support, and training with hands-on technical support staff, an average incident first-response time of under 60 minutes and an a market-leading 98 CSAT score.
Easy, no-commitment billing
NinjaOne makes billing easy for MSPs with flexible, per-device pricing and month-to-month billing for reduced financial risk. Our volume-based and bundle discounts help MSPs grow profitably.
Rapid development cycle
The Ninja product team actively seeks out feedback and acts on it, using a continuous release and thorough QA process to ensure our customers get reliable new features, functionality, and bug-fixes rapidly.
Founder-led
NinjaOne is proud to be founder-owned and led, allowing us to focus on building the best products, support, and relationships in service of our MSP partners.
Why MSPs choose NinjaOne for RMM Software
Find out how much time NinjaOne saves our global MSP partners
NinjaOne Integrations
Related resources
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MSP Growth Planning Checklist
What MSPs need to know to grow their business today.
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Endpoint Monitoring and Alerting Guide
How to maximize the value of monitoring and alerting in your RMM
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MSP Software Guide
A user-driven collection of the best software for MSPs.
RMM Software FAQ
What is RMM software?
Remote monitoring and management (RMM) software is a cloud-based platform that allows IT professionals to monitor and manage devices and systems on a network remotely.
RMM software can be used to:
- Gather information from remote endpoints and networks to assess their health. This information can include things like CPU usage, memory usage, disk space usage, and network traffic.
- Perform various remote IT management tasks on them without disruption. This includes things like deploying software updates, running scripts, and troubleshooting problems.
RMM software is most widely used by managed service providers (MSPs). However, it is also becoming increasingly common for internal IT departments to use RMM software. This is because RMM software can help to:
- Proactively identify and resolve problems. RMM software can be used to monitor devices and systems for potential problems, such as outdated software or security vulnerabilities. This can help to prevent problems from occurring and save time and money in the long run.
- Provide support to end users. RMM software can be used to remotely access devices and systems, even if they are not physically located at the same site. This can be helpful for troubleshooting problems, deploying software updates, and providing support to end users.
What are some additional benefits of RMM software?
Here are some additional benefits of using RMM software:
- Reduce costs. RMM software can help to reduce IT costs by automating tasks and providing insights into IT infrastructure.
- Improve security. RMM software can help to improve security by monitoring devices and systems for security vulnerabilities and providing alerts when problems are detected.
- Increase compliance. RMM software can help to increase compliance by providing reports on IT assets and activities.
If you are looking for a way to monitor and manage your IT devices and systems remotely, RMM software is an excellent option to consider.
Why do you need an RMM tool?
Under the right conditions and management, an RMM tool can help IT providers completely transform their operations, making them more efficient, more effective, and — in the case of MSPs — more profitable. Here are a few of the benefits of using RMM software that IT providers value most:
Complete visibility and control from a central location. That means it’s easy for MSPs or IT Teams of any size to support, secure, and manage hundreds or thousands of endpoints. Even the most heterogeneous environments that may be running Windows, Mac, Linux, and virtual machines – desktops or servers – can be seen and managed from one console.
Comprehensive IT management via a single pane of glass: Thanks to integrations with endpoint security, backup, PSA, and other software, RMM dashboards can serve as a central control panel, dramatically cut down on the number of screens techs and admins have to toggle back and forth between during the day.
Automation makes support scalable: Streamlining and automating workflows frees techs from time-consuming manual tasks and empowers them to support more users and endpoints.
Proactive rather than reactive support: RMM software allows service providers to escape the disruptive cycle of constantly putting out fires, and instead helps them get ahead of potential issues and avoid downtime and disruption altogether (find out how the right RMM can help you transition from providing break/fix support to generating recurring revenue with managed services).
What is management and monitoring?
Within the context of an RMM, management refers to managing any device, on any network, from any location
NinjaRMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
- Remote command line / PowerShell / terminal
- Task manager / activity monitor
- File explorer / finder
- Services manager
- Registry editor
- Script deployment tool
Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:
- Performance thresholds (e.g. CPU usage, storage utilization, etc)
- Applications, processes, services, and daemons
- Device state and status
- Hardware changes
- And more
What are remote monitoring services?
Remote monitoring services provide the tools to monitor your IT infrastructure from anywhere. NinjaRMM provides this capability from a single-pane-of-glass and allows you to create custom alerts based on system performance. The NinjaRMM platform monitors:
- Windows and Mac workstations and laptops
- Windows servers
- Cloud infrastructure
- Network devices, including printers, firewalls, routers, and switches
What are remote management tools?
Remote management tools allow you to remotely manage a device or a network from a remote location. NinjaRMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
- Remote command line / PowerShell / terminal
- Task manager / activity monitor
- File explorer / finder
- Services manager
- Registry editor
- Script deployment tool
What is meant by remote maintenance?
Remote maintenance with RMM software allows technicians to deploy software, manage updates, run scripts, and remotely connect to machines to troubleshoot and fix problems without interrupting the end user.
Do RMM tools pose a security risk?
No. Security risks can be created by how RMM tools are used (or misused).
How does NinjaOne’s RMM software work?
NinjaRMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:
- Remote command line / PowerShell / terminal
- Task manager / activity monitor
- File explorer / finder
- Services manager
- Registry editor
- Script deployment tool
Monitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:
- Performance thresholds (e.g. CPU usage, storage utilization, etc)
- Applications, processes, services, and daemons
- Device state and status
- Hardware changes
And more
Does NinjaRMM come with PSA integration?
NinjaOne integrates with all the best professional service automation (PSA) providers, including Accelo, Autotask, SherpaDesk, ConnectWise, and more. We recommend integrating your PSA solution with your RMM software for greater efficiency and ease of use. You can find all the PSA solutions that integrate with NinjaOne on the integrations page. Ensure that all your IT management and business management tools work together by integrating your PSA software with NinjaRMM.
How much does NinjaRMM cost?
NinjaRMM offers pay-per-device pricing that allows users to pay monthly for what they need. To receive your custom quote for NinjaRMM, visit the pricing page and input your information. If you want to test Ninja before receiving a quote, sign up for a free trial of NinjaRMM. With the free trial, you gain full access to all NinjaOne RMM features so you can explore and become familiar with the solution.
Is NinjaRMM an open source tool?
NinjaRMM is not an open-source RMM tool. An open-source solution allows anyone to view, modify, and change its source code. It’s usually a free solution that is maintained via open collaboration. However, open-source RMM tools are very basic, only offering the bare minimum for features and benefits. For this reason, we recommend businesses to use RMM software that is not open-source, such as NinjaRMM.
What is the difference between MDM and RMM?
MDM focuses on managing mobile devices while RMM is intended to be comprehensive. RMM software, like NinjaRMM, are so multi-use that many RMM solutions include their own MDM functionality.
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