
Community Events
Be part of actionable, peer-to-peer discussions with top channel experts.
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December 3, 2020
What sets you apart as an MSP? What makes you uniquely “you” – and why should clients choose that over the competition?
Watch the replay of one of our most active and popular Live Chats yet. We were joined by Matthew F. Fox, Creative Director at Valiant Technology, and learned in detail how his company has managed to differentiate itself in one of the most competitive markets in the country.
Don’t miss:
Every MSP has a brand. The only question is who defined it. Find inspiration and get a jump-start on elevating your own winning brand by watching the replay!
November 18, 2020
Are you leaving money on the table?
This year more than any other, MSPs are facing pressures to be flexible with clients and adjust to economic uncertainty. But the line between being customer friendly and doing yourself a disservice can get blurry in a hurry, and all too often MSPs find themselves giving away too much.
Join us and MSP growth expert Chris Wiser as we dive into the trends he's seen this year and the key things that have separated those MSPs that have been booming from those who aren't.
Here are just a few of the topics we'll be diving into:
November 4, 2020
What tools should absolutely be on your wishlist heading into next year?
In this Live Chat, we teamed up with Ken Patterson from Pax8 to discuss how MSPs should consider adjusting their stacks and (re)packaging their services to stay competitive in 2021. Watch the replay to see us debate the latest trends and biggest growth opportunities, with an emphasis on:
October 21, 2020
Join us for a special Halloween edition MSP Live Chat... if you dare!
Watch Allen Edwards from Eureka Process and NinjaOne Channel Chief Advisor Tom Watson give each other frightening flashbacks recalling the very worst cases of disorganization and lack of processes they’ve ever seen.
Tune in for bottom-line-tingling tales of IT terror, featuring:
The guys are also shared some amazing, practical tips to help your team exorcise any poor-documentation demons and crank up your service efficiency, so check out the replay!
October 8, 2020
Do you feel like you’re missing out on deals you should be able to close?
Watch two former MSP owners break down the sales playbooks they used to grow, scale, and eventually sell their businesses.
No gimmicks. No theoretical fluff. Lifecycle Insights founder Alex Farling and NinjaOne Channel Chief Advisor Tom Watson share the early mistakes they made, how they overcame them, and the the actual sales frameworks that helped them:
September 23, 2020
Do you and your clients have the right coverage to survive a security incident?
Watch Justin Reinmuth, CEO of techrug (Technology Risk Underwriting Group) take on all questions about cyber insurance, including the following:
With the costs of cyber attacks skyrocketing, few topics are more urgent, so check it out!
September 10, 2020
Our original session was such a hit, we hosted a sequel!
Back by popular demand, NinjaOne Channel Chief Advisor Tom Watson and bvoip CEO George Bardissi take the questions on MSP pricing and profitability we didn't get to last time, and dive deeper into:
Updated MSP Cost Calculator: We updated Tom's Cost Calculator with a new tab to help you determine your technician cost per hour.
September 3, 2020
Are your managed services agreements as profitable as they should be?
Join us as we dive into everyone's favorite topic — pricing — and discuss the things you can do to ensure your deals are:
MSP Cost Calculator: NinjaOne Chief Channel Advisor Tom Watson shared the Managed Services Agreement Cost Calculator he used as an MSP owner to help grow and sell his business, and how to utilize it live.
August 20, 2020
Lately, it seems like nearly everyone is talking about co-managed IT services (CoMITS). Interested in hearing the naked truth about it?
If you have a particular opportunity or current situation you want direct feedback on, we dove into a session with the man who literally wrote the books on the subject — Bob Coppedge. In addition to the Q&A, we covered the following and more:
August 6, 2020
The clock is ticking to get deals in the pipeline before the end of the year. Where are the leads coming from, and what new opportunities are other MSPs going after now?
Hear straight from fellow MSPs on the following topics and more: