What is RMM software?

Remote monitoring and management (RMM) software is a cloud-based platform that allows IT professionals to monitor and manage devices and systems on a network remotely.RMM software can be used to:Gather information from remote endpoints and networks to assess their health. This information can include things like CPU usage, memory usage, disk space usage, and network traffic.Perform various remote IT management tasks on them without disruption. This includes things like deploying software updates, running scripts, and troubleshooting problems.RMM software is most widely used by managed service providers (MSPs). However, it is also becoming increasingly common for internal IT departments to use RMM software. This is because RMM software can help to:Proactively identify and resolve problems. RMM software can be used to monitor devices and systems for potential problems, such as outdated software or security vulnerabilities. This can help to prevent problems from occurring and save time and money in the long run.Provide support to end users. RMM software can be used to remotely access devices and systems, even if they are not physically located at the same site. This can be helpful for troubleshooting problems, deploying software updates, and providing support to end users.

What are some additional benefits of RMM software?

Here are some additional benefits of using RMM software:Reduce costs. RMM software can help to reduce IT costs by automating tasks and providing insights into IT infrastructure.Improve security. RMM software can help to improve security by monitoring devices and systems for security vulnerabilities and providing alerts when problems are detected.Increase compliance. RMM software can help to increase compliance by providing reports on IT assets and activities.If you are looking for a way to monitor and manage your IT devices and systems remotely, RMM software is an excellent option to consider.

Why do you need an RMM tool?

Under the right conditions and management, an RMM tool can help IT providers completely transform their operations, making them more efficient, more effective, and — in the case of MSPs — more profitable. Here are a few of the benefits of using RMM software that IT providers value most:Complete visibility and control from a central location. That means it’s easy for MSPs or IT Teams of any size to support, secure, and manage hundreds or thousands of endpoints. Even the most heterogeneous environments that may be running Windows, Mac, Linux, and virtual machines – desktops or servers – can be seen and managed from one console.Comprehensive IT management via a single pane of glass: Thanks to integrations with endpoint security, backup, PSA, and other software, RMM dashboards can serve as a central control panel, dramatically cutting down on the number of screens techs and admins have to toggle back and forth between during the day.Automation makes support scalable: Streamlining and automating workflows frees techs from time-consuming manual tasks and empowers them to support more users and endpoints.Proactive rather than reactive support: RMM software allows service providers to escape the disruptive cycle of constantly putting out fires, and instead helps them get ahead of potential issues and avoid downtime and disruption altogether (find out how the right RMM can help you transition from providing break/fix support to generating recurring revenue with managed services).

What is management and monitoring?

Within the context of an RMM, management refers to managing any device, on any network, from any locationNinjaOne RMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:Remote command line / PowerShell / terminalTask manager / activity monitorFile explorer / finderServices managerRegistry editorScript deployment toolMonitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:Performance thresholds (e.g. CPU usage, storage utilization, etc)Applications, processes, services, and daemonsDevice state and statusHardware changesAnd more

What is remote monitoring services?

Remote monitoring services provide the tools to monitor your IT infrastructure from anywhere. NinjaOne RMM provides this capability from a single-pane-of-glass and allows you to create custom alerts based on system performance. The NinjaOne RMM platform monitors:Windows and Mac workstations and laptopsWindows serversCloud infrastructureNetwork devices, including printers, firewalls, routers, and switches

What are remote management tools?

Remote management tools allow you to remotely manage a device or a network from a remote location. NinjaOne RMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:Remote command line / PowerShell / terminalTask manager / activity monitorFile explorer / finderServices managerRegistry editorScript deployment tool

What is meant by remote maintenance?

Remote maintenance with RMM software allows technicians to deploy software, manage updates, run scripts, and remotely connect to machines to troubleshoot and fix problems without interrupting the end user.

Do RMM tools pose a security risk?

No. Security risks can be created by how RMM tools are used (or misused).

How Does NinjaOne’s RMM Software Work?

NinjaOne RMM lets you manage any device on any network from wherever you are using our web application, desktop companion app, or mobile application, often without interrupting end-users. Our suite of remote management tools give you hands-on, silent access to endpoints for remediation via:Remote command line / PowerShell / terminalTask manager / activity monitorFile explorer / finderServices managerRegistry editorScript deployment toolMonitoring refers to monitoring your managed devices and having the ability to automatically create tickets, notify technicians, or trigger remediations when problems are found. Monitors are completely customizable across devices and include:Performance thresholds (e.g. CPU usage, storage utilization, etc)Applications, processes, services, and daemonsDevice state and statusHardware changesAnd more

Does NinjaOne RMM come with PSA integration?

NinjaOne integrates with all the best professional service automation (PSA) providers, including Accelo, Autotask, SherpaDesk, ConnectWise, and more. We recommend integrating your PSA solution with your RMM software for greater efficiency and ease of use. You can find all the PSA solutions that integrate with NinjaOne on the integrations page. Ensure that all your IT management and business management tools work together by integrating your PSA software with NinjaOne RMM.

How much does NinjaOne RMM cost?

NinjaOne RMM offers pay-per-device pricing that allows users to pay monthly for what they need. To receive your custom quote for NinjaOne RMM, visit the pricing page and input your information. If you want to test Ninja before receiving a quote, sign up for a free trial of NinjaOne RMM. With the free trial, you gain full access to all NinjaOne RMM features so you can explore and become familiar with the solution.

Is NInjaOne RMM an open source tool?

NinjaOne RMM is not an open-source RMM tool. An open-source solution allows anyone to view, modify, and change its source code. It’s usually a free solution that is maintained via open collaboration. However, open-source RMM tools are very basic, only offering the bare minimum for features and benefits. For this reason, we recommend businesses to use RMM software that is not open-source, such as NinjaOne RMM.

What are the benefits of NinjaOne RMM software?

NinjaOne has been rated the #1 RMM software 4 years in a row on G2 due to its ease of use, IT management capabilities, automation features, secure remote access, and much more. To unify and simplify IT management, NinjaOne’s RMM functions from a single pane of glass. When using NinjaOne RMM, users are able to gain insight and control over their IT environments, provide proactive support, reduce technicians’ workflows, and minimize costs.

What is the difference between MDM and RMM?

MDM focuses on managing mobile devices while RMM is intended to be comprehensive. RMM software, like NinjaOne RMM, is so multi-use that many RMM solutions include their own MDM functionality.

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Criteria		Datto RMM	Kaseya	ConnectWise RMM	N-Central	N-Sight RMM	Atera	Syncro
Ease of Setup	94	89	74	81	79	85	93	90
Ease of Admin	94	90	79	82	81	85	92	90
Ease of Use	94	90	79	85	81	85	94	89
Quality of Support	96	88	78	78	81	84	92	86
Device Management	94	92	85	86	89	87	90	88
Remote Monitoring	95	93	87	95	92	91	92	89
Patch Management	92	87	83	91	85	84	88	83
Remote Access	93	88	81	89	89	89	92	87
Overall Score	94	89	80	85	84	86	91	87

Criteria

Datto RMM

Kaseya

ConnectWise RMM

N-Central

N-Sight RMM

Atera

Syncro

Ease of Setup

Ease of Admin

Ease of Use

Quality of Support

Device Management

Remote Monitoring

Patch Management

Remote Access

Overall Score

Simplify IT management

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