{"id":885020,"date":"2026-09-28T12:11:13","date_gmt":"2026-09-28T12:11:13","guid":{"rendered":"https:\/\/www.ninjaone.com\/?p=885020"},"modified":"2026-09-28T12:12:15","modified_gmt":"2026-09-28T12:12:15","slug":"itsm-frameworks-explained-with-examples","status":"publish","type":"post","link":"https:\/\/www.ninjaone.com\/ja\/blog\/itsm-frameworks-explained-with-examples\/","title":{"rendered":"\u6d3b\u7528\u4f8b\u3067\u308f\u304b\u308bITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af"},"content":{"rendered":"<div class=\"in-context-cta\"><h2 style=\"margin-top: 0px;\">\u4e3b\u306a\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p style=\"text-align: left;\">\u6d3b\u7528\u4e8b\u4f8b\u3067\u308f\u304b\u308bITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/p>\n<ul>\n<li><strong>ITSM\u306e\u5f79\u5272<\/strong> \uff1a ITSM\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u30fb\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u4f53\u7cfb\u7684\u306a\u6307\u91dd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u91cd\u8981\u6027<\/strong> \uff1a ITSM\u306f\u3001IT\u904b\u7528\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u3084\u696d\u52d9\u52b9\u7387\u5316\u306e\u5b9f\u73fe\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u4e3b\u306aITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/strong> \uff1a \u4ee3\u8868\u7684\u306aITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001ITIL\u3001COBIT\u3001ISO\/IEC 20000\u3001MOF\u3001TOGAF\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li style=\"text-align: left;\"><strong>\u5bfe\u8c61\uff1a<\/strong> IT\u30c1\u30fc\u30e0\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001IT\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u4f53\u5236\u306e\u6a19\u6e96\u5316\u3084\u6539\u5584\u3092\u76ee\u6307\u3059\u7d44\u7e54\u306b\u3068\u3063\u3066\u3001\u5805\u7262\u306aITSM\u306e\u5c0e\u5165\u306f\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/div>\n<p>IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08ITSM\uff09\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u7d44\u7e54\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3059\u3002\u3053\u306e\u4f53\u7cfb\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u3063\u3066IT\u30b5\u30fc\u30d3\u30b9\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u30cb\u30fc\u30ba\u3068\u6574\u5408\u3055\u305b\u3001\u4fa1\u5024\u306e\u5275\u51fa\u3068\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>AXELOS\u304c\u5b9f\u65bd\u3057\u305f\u81ea\u5df1\u8a55\u4fa1\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u56de\u7b54\u8005\u306e\u7d04\u534a\u6570\u304c<a href=\"https:\/\/blog.invgate.com\/itsm-statistics\" target=\"_blank\" rel=\"noopener\">\u81ea\u793e\u306eITSM\u80fd\u529b\u3092\u300c\u975e\u5e38\u306b\u512a\u308c\u3066\u3044\u308b\u300d\u307e\u305f\u306f\u300c\u512a\u308c\u3066\u3044\u308b\u300d\u3068\u8a55\u4fa1\u3057\u305f\u4e00\u65b9\u3067\u3001<\/a>\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u3068\u8a8d\u3081\u308b\u7d44\u7e54\u3082\u3042\u308a\u307e\u3057\u305f\u3002\u3053\u3046\u3057\u305f\u6539\u5584\u306f\u3001\u305d\u306e\u6539\u5584\u306f<strong>ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/strong>\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306e\u30ac\u30a4\u30c9\u3067\u306f\u3001ITSM\u306e\u6982\u8981\u3068\u6700\u9069\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u9078\u3073\u65b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h2>ITSM\u3068\u306f<\/h2>\n<p>IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08ITSM\uff09\u3068\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u306e\u8a08\u753b\u3001\u63d0\u4f9b\u3001\u30b5\u30dd\u30fc\u30c8\u3092\u7ba1\u7406\u3084\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u7528\u3044\u3089\u308c\u308b\u30d7\u30ed\u30bb\u30b9\u3001\u30dd\u30ea\u30b7\u30fc\u3001\u624b\u9806\u3092\u5305\u62ec\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>ITSM\u306e\u76ee\u7684\u306f\u3001\u4f01\u696d\u306eIT\u30b5\u30fc\u30d3\u30b9\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u3001\u7d44\u7e54\u5168\u4f53\u306e\u76ee\u6a19\u3068\u6574\u5408\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u5b9f\u306b\u3059\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002\u7aef\u7684\u306b\u8a00\u3048\u3070\u3001ITSM\u306e\u54c1\u8cea\u5411\u4e0a\u3001\u904b\u7528\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3001\u95a2\u9023\u30d7\u30ed\u30bb\u30b9\u306e\u6a19\u6e96\u5316\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001IT\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u969b\u306b\u7ba1\u7406\u3084\u904b\u7528\u3059\u308b\u53d6\u308a\u7d44\u307f\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<div class=\"in-context-cta\"><p style=\"text-align: center;\"><span data-sheets-root=\"1\">IT\u904b\u7528\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5909\u9769\u3057\u3066\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"in-cell-link\" href=\"https:\/\/www.ninjaone.com\/itsm\/\" target=\"_blank\" rel=\"noopener\">\u2192 NinjaOne\u306eITSM\u6a5f\u80fd\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/a><\/p>\n<\/div>\n<h2>ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306f<\/h2>\n<p>ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u306e\u7ba1\u7406\u3068\u63d0\u4f9b\u306b\u5bfe\u3059\u308b\u3001\u4f53\u7cfb\u5316\u304a\u3088\u3073\u6a19\u6e96\u5316\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u3053\u3068\u3067\u3059\u3002ITSM\u306b\u95a2\u3059\u308b\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3084\u53d6\u308a\u7d44\u307f\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u307b\u304b\u3001\u305d\u308c\u3089\u3092\u4f01\u696d\u5185\u3067\u5c0e\u5165\u3057\u3066\u5b9f\u884c\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30ea\u30bd\u30fc\u30b9\u3084\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u6b21\u306b\u3001ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u5b9f\u969b\u306e\u73fe\u5834\u3067\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u306e\u304b\u3092\u793a\u30594\u3064\u306e\u4e3b\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h2>ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e4\u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9<\/h2>\n<p><span style=\"font-weight: 400;\">ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001ITSM\u306b\u304a\u3051\u308b\u5177\u4f53\u7684\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3084\u9818\u57df\u3067\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u6700\u3082\u4e00\u822c\u7684\u306a4\u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u6319\u3052\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<table style=\"width: 54.5048%;\">\n<tbody>\n<tr>\n<td style=\"width: 21.7456%;\">\n<p style=\"text-align: center;\"><b>\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9<\/b><\/p>\n<\/td>\n<td style=\"width: 84.3196%;\">\n<p style=\"text-align: center;\"><b>\u8aac\u660e<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 21.7456%;\"><span style=\"font-weight: 400;\">\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406<\/span><\/td>\n<td style=\"width: 84.3196%;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u306e\u4e2d\u65ad\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4fb5\u5bb3\u3001\u30b7\u30b9\u30c6\u30e0\u969c\u5bb3\u3092\u7ba1\u7406\u30fb\u89e3\u6c7a\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u5f71\u97ff\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u901a\u5e38\u696d\u52d9\u3078\u306e\u8fc5\u901f\u306a\u5fa9\u65e7\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u308b<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 21.7456%;\"><span style=\"font-weight: 400;\">\u554f\u984c\u7ba1\u7406<\/span><\/td>\n<td style=\"width: 84.3196%;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5c06\u6765\u7684\u306a\u969c\u5bb3\u306e\u767a\u751f\u3092\u672a\u7136\u306b\u9632\u3050<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u554f\u984c\u306e\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u89e3\u6c7a\u3092\u53ef\u80fd\u306b\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u6839\u672c\u7684\u306a\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u5bfe\u51e6\u3059\u308b<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 21.7456%;\"><span style=\"font-weight: 400;\">\u5909\u66f4\u7ba1\u7406<\/span><\/td>\n<td style=\"width: 84.3196%;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30ea\u30b9\u30af\u3084\u6f5c\u5728\u7684\u306a\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b7\u30b9\u30c6\u30e0\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5909\u66f4\u3084\u6539\u8a02\u3092\u9069\u5207\u306b\u5c0e\u304f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5909\u66f4\u3092\u7d71\u5236\u3055\u308c\u305f\u624b\u9806\u3067\u78ba\u5b9f\u306b\u5b9f\u65bd\u3059\u308b<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 21.7456%;\"><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406<\/span><\/td>\n<td style=\"width: 84.3196%;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT\u95a2\u9023\u306e\u30ca\u30ec\u30c3\u30b8\uff08\u77e5\u8b58\uff09\u3092\u4f5c\u6210\u3001\u5171\u6709\u3001\u4fdd\u5b58\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u6b63\u78ba\u3067\u6700\u65b0\u306e\u60c5\u5831\u3078\u306e\u30a2\u30af\u30bb\u30b9\u6027\u3092\u5f37\u5316\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u696d\u52d9\u52b9\u7387\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306f\u3001\u4e00\u822c\u7684\u306b<\/span><b>ITIL<\/b><span style=\"font-weight: 400;\">\u3001<\/span><b>COBIT<\/b><span style=\"font-weight: 400;\">\u3001<\/span><b>ISO\/IEC 20000<\/b><span style=\"font-weight: 400;\">\u3068\u3044\u3063\u305f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u3088\u3063\u3066\u652f\u3048\u3089\u308c\u3066\u304a\u308a\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u8a2d\u8a08\u3084\u7d99\u7d9a\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306e\u6307\u91dd\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3046\u3057\u305f\u80cc\u666f\u3092\u8e0f\u307e\u3048\u308b\u3068\u3001ITSM\u6226\u7565\u306b\u306f\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30c7\u30fc\u30bf\u4fdd\u8b77\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><a href=\"https:\/\/www.ninjaone.com\/saas-backup\/\"><span style=\"font-weight: 400;\">NinjaOne\u306eSaaS\u30d0\u30c3\u30af\u30a2\u30c3\u30d7<\/span><\/a><span style=\"font-weight: 400;\">\u306f\u3001IT\u74b0\u5883\u5168\u4f53\u306b\u308f\u305f\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u7d99\u7d9a\u6027\u78ba\u4fdd\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u5b89\u5168\u306a\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h2>ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u4ee3\u8868\u7684\u306a5\u3064\u306e\u4f8b<\/h2>\n<h3>1. ITIL<\/h3>\n<ul>\n<li><strong>\u5bfe\u8c61\uff1a<\/strong>IT\u904b\u7528\u4f53\u5236\u304c\u6574\u5099\u3055\u308c\u305f\u4e2d\u5805\u30fb\u5927\u4f01\u696d<\/li>\n<li><strong>\u4e3b\u306a\u6d3b\u7528\u4f8b\uff1a<\/strong>IT\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u6a19\u6e96\u5316\u3001\u7d99\u7d9a\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.diligent.com\/insights\/compliance\/what-is-the-itil-framework\/\" target=\"_blank\" rel=\"noopener\">ITIL\uff08Information Technology Infrastructure Library\uff09<\/a>\u306f\u3001ITSM\u306b\u95a2\u3059\u308b\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u307e\u3068\u3081\u305f\u4e00\u9023\u306e\u6587\u66f8\u7fa4\u304b\u3089\u306a\u308b\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3059\u3002 ITIL\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u4f01\u696d\u304c\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u52b9\u7387\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u95a2\u9023\u3059\u308b\u7ba1\u7406\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3059\u308b\u306e\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002ITSM\u306b\u7279\u5316\u3057\u305f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3001\u6700\u3082\u5e83\u304f\u63a1\u7528\u3055\u308c\u3066\u3044\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002<\/p>\n<p>IT\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u95a2\u3059\u308b\u5305\u62ec\u7684\u306a\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u5099\u3048\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u3001ITIL\u306f\u591a\u304f\u306e\u7d44\u7e54\u306b\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u696d\u754c\u3084\u7d44\u7e54\u306e\u898f\u6a21\u3092\u554f\u308f\u305a\u9069\u7528\u3067\u304d\u308b\u70b9\u304c\u666e\u53ca\u3092\u5f8c\u62bc\u3057\u3059\u308b\u8981\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002 IT\u30b5\u30fc\u30d3\u30b9\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u308b\u305f\u3081\u3001\u7d44\u7e54\u306fIT\u30b5\u30fc\u30d3\u30b9\u306e\u8a08\u753b\u304b\u3089\u8a2d\u8a08\u3001\u63d0\u4f9b\u3001\u904b\u7528\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u307e\u3067\u52b9\u679c\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>ITIL\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e5\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u306e\u305f\u3081\u306e\u6307\u91dd\u3068\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ol>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u6226\u7565\uff1a<\/strong>\u7d44\u7e54\u306e\u76ee\u6a19\u306b\u6cbf\u3063\u305fIT\u30b5\u30fc\u30d3\u30b9\u306e\u65b9\u5411\u6027\u3092\u7b56\u5b9a<\/li>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\uff1a<\/strong>IT\u30b5\u30fc\u30d3\u30b9\u3092\u8a2d\u8a08\uff08\u904b\u7528\u5f62\u614b\u306e\u8a08\u753b\u3001\u53ef\u7528\u6027\u7ba1\u7406\u3001\u30a4\u30f3\u30d5\u30e9\u8a2d\u8a08\u306a\u3069\uff09<\/li>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u79fb\u884c\uff1a<\/strong>\u65b0\u898f\u307e\u305f\u306f\u5909\u66f4\u3055\u308c\u305fIT\u30b5\u30fc\u30d3\u30b9\u3092\u672c\u756a\u74b0\u5883\u3078\u5c0e\u5165\u30fb\u79fb\u884c<\/li>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u904b\u7528\uff1a<\/strong>\u5c0e\u5165\u5f8c\u306eIT\u30b5\u30fc\u30d3\u30b9\u3092\u4e00\u8cab\u3057\u3066\u7ba1\u7406\u3057\u3001\u6700\u9069\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u78ba\u4fdd<\/li>\n<li><strong>\u7d99\u7d9a\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u6539\u5584\uff1a<\/strong>\u5f8c\u306e\u5206\u6790\u306b\u5f79\u7acb\u3066\u308b\u305f\u3081\u306e\u3001\u4e3b\u8981\u306aIT\u30b5\u30fc\u30d3\u30b9\u6307\u6a19\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6<\/li>\n<\/ol>\n<h3>2. COBIT<\/h3>\n<ul>\n<li><strong>\u5bfe\u8c61\uff1a<\/strong>\u5f37\u529b\u306aIT\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u5fc5\u8981\u3068\u3059\u308b\u4f01\u696d<\/li>\n<li><strong>\u4e3b\u306a\u6d3b\u7528\u4f8b\uff1a<\/strong> IT\u74b0\u5883\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u3068\u306e\u6574\u5408\u3001\u30ea\u30b9\u30af\u7ba1\u7406\u3084\u76e3\u67fb\u5bfe\u5fdc\u306e\u305f\u3081\u306e\u6226\u7565\u306e\u5c0e\u5165<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.isaca.org\/resources\/cobit\" target=\"_blank\" rel=\"noopener\">\u60c5\u5831\u6280\u8853\u306e\u7d71\u5236\u76ee\u6a19\uff08COBIT\uff09<\/a>\u306b\u3088\u308b\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u7d44\u7e54\u306eIT\u7ba1\u7406\u539f\u5247\u3084IT\u30ac\u30d0\u30ca\u30f3\u30b9\u306e\u6307\u91dd\u3068\u306a\u308a\u3001IT\u904b\u7528\u306b\u304a\u3051\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3001 \u898f\u5236\u3078\u306e\u6e96\u62e0\u3001\u60c5\u5831\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30ea\u30b9\u30af\u7ba1\u7406\u3068\u3044\u3063\u305f\u9818\u57df\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>COBIT\u306f\u3001\u898f\u5236\u3084\u696d\u754c\u57fa\u6e96\u3078\u306e\u6e96\u62e0\u304c\u6c42\u3081\u3089\u308c\u308b\u7d44\u7e54\u306b\u3068\u3063\u3066\u7279\u306b\u6709\u7528\u3067\u3001 \u30ea\u30b9\u30af\u7ba1\u7406\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u91cd\u8996\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u91d1\u878d\u3001\u533b\u7642\u3001\u653f\u5e9c\u6a5f\u95a2\u306a\u3069\u306e\u696d\u754c\u306e\u7d44\u7e54\u306b\u6700\u9069\u3067\u3059\u3002<\/p>\n<p>2018\u5e74\u306b\u767a\u8868\u3055\u308c\u305f\u6700\u65b0\u306eCOBIT 19\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u6b21\u306e6\u3064\u306e\u57fa\u672c\u539f\u5247\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<ol>\n<li><strong>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u30cb\u30fc\u30ba\u3078\u306e\u5bfe\u5fdc\uff1a<\/strong>IT\u30b5\u30fc\u30d3\u30b9\u3092\u95a2\u4fc2\u8005\u306e\u8981\u4ef6\u306b\u78ba\u5b9f\u306b\u6e96\u62e0\u3055\u305b\u307e\u3059\u3002\u95a2\u4fc2\u8005\u306b\u306f\u3001\u5f93\u696d\u54e1\u3001\u6295\u8cc7\u5bb6\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3001\u9867\u5ba2\u3001\u898f\u5236\u6a5f\u95a2\u306a\u3069\u304c\u8a72\u5f53\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u5305\u62ec\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\uff1a<\/strong>\u7d44\u7e54\u306b\u304a\u3051\u308b\u3042\u3089\u3086\u308b\u8981\u7d20\u304c\u3001IT\u30ac\u30d0\u30ca\u30f3\u30b9\u306e\u7ba1\u7406\u306b\u3088\u308b\u6069\u6075\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002<\/li>\n<li><strong>\u52d5\u7684\u306a\u30ac\u30d0\u30ca\u30f3\u30b9\u4f53\u5236\uff1a<\/strong>\u5909\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u3084\u65b0\u305f\u306a\u30ea\u30b9\u30af\u3001\u5dee\u3057\u8feb\u3063\u305f\u6539\u5584\u306a\u3069\u3078\u306e\u8abf\u6574\u306bIT\u30d7\u30ed\u30bb\u30b9\u304c\u9069\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/li>\n<li><strong>\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u660e\u78ba\u306a\u533a\u5225\uff1a<\/strong>\u30ac\u30d0\u30ca\u30f3\u30b9\uff08\u30ea\u30fc\u30c0\u30fc\u306b\u3088\u308b\u9ad8\u30ec\u30d9\u30eb\u306e\u610f\u601d\u6c7a\u5b9a\uff09\u3068\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3084\u30c1\u30fc\u30e0\u304c\u5b9f\u884c\u3059\u308b\u696d\u52d9\uff09\u3092\u6271\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u8abf\u6574\uff1a<\/strong>\u7d44\u7e54\u306e\u898f\u6a21\u3001\u69cb\u9020\u3001\u696d\u754c\u3001\u6226\u7565\u7684\u76ee\u6a19\u306a\u3069\u306e\u8981\u54e1\u306b\u5408\u308f\u305b\u3066\u3001IT\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ac\u30d0\u30ca\u30f3\u30b9\u4f53\u5236\uff1a<\/strong>\u4e00\u8cab\u6027\u3068\u8aac\u660e\u8cac\u4efb\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u3001\u7d44\u7e54\u306e\u3042\u3089\u3086\u308b\u90e8\u9580\u306bIT\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u7d71\u5408\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h3>3. MOF<\/h3>\n<ul>\n<li><strong>\u5bfe\u8c61\uff1a<\/strong>Microsoft\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u7d44\u7e54<\/li>\n<li><strong>\u4e3b\u306a\u6d3b\u7528\u4f8b\uff1a<\/strong>Microsoft\u88fd\u54c1\u3092\u57fa\u76e4\u3068\u3059\u308bIT\u74b0\u5883\u306e\u7ba1\u7406\u3001Microsoft System Center\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a<\/li>\n<\/ul>\n<p><a href=\"https:\/\/learn.microsoft.com\/en-us\/biztalk\/core\/high-availability-and-the-microsoft-operations-framework\" target=\"_blank\" rel=\"noopener\">Microsoft Operations Framework\uff08MOF\uff09<\/a>\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u52b9\u7387\u6027\u3068\u6709\u52b9\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u6307\u91dd\u3068\u306a\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u305f\u3001\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3059\u3002MOF\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u5024\u3068\u4fe1\u983c\u6027\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e\u7d44\u7e54\u3084\u7ba1\u7406\u306e\u539f\u5247\u3092\u5b9a\u3081\u3066\u3044\u307e\u3059\u3002 \u958b\u767a\u5143\u306fMicrosoft\u3067\u3059\u304c\u3001Microsoft\u88fd\u54c1\u3084\u74b0\u5883\u306b\u9650\u5b9a\u3055\u308c\u308b\u3053\u3068\u306a\u304f\u5e83\u304f\u5229\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f53\u521d\u306fMicrosoft\u74b0\u5883\u5411\u3051\u306b\u8a2d\u8a08\u3055\u308c\u305f\u3082\u306e\u306e\u5e45\u5e83\u3044\u7d44\u7e54\u306b\u9069\u3057\u305f\u539f\u5247\u3067\u3001 IT\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u5305\u62ec\u7684\u306b\u6349\u3048\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63a1\u7528\u3057\u3066\u304a\u308a\u3001 \u7d44\u7e54\u306eITSM\u30b5\u30fc\u30d3\u30b9\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>MOF 4.0\u306fIT\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u6271\u3044\u3001 3\u3064\u306e\u30d5\u30a7\u30fc\u30ba\u3068\u3001\u3059\u3079\u3066\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u9069\u7528\u3055\u308c\u308b1\u3064\u306e\u30ec\u30a4\u30e4\u30fc\u306b\u5206\u985e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ol>\n<li><strong>\u8a08\u753b\u30d5\u30a7\u30fc\u30ba \uff1a<\/strong>\u7d44\u7e54\u306e\u76ee\u6a19\u3068\u6574\u5408\u3059\u308bIT\u30b5\u30fc\u30d3\u30b9\u3092\u8a08\u753b\u3059\u308b\u6bb5\u968e\u3067\u3059\u3002<\/li>\n<li><strong>\u63d0\u4f9b\u30d5\u30a7\u30fc\u30ba\uff1a<\/strong>IT\u30b5\u30fc\u30d3\u30b9\u306e\u8a2d\u8a08\u3001\u69cb\u7bc9\u3001\u30c6\u30b9\u30c8\u3001\u5c55\u958b\u306a\u3069\u306e\u6bb5\u968e\u3067\u3059\u3002<\/li>\n<li><strong>\u904b\u7528\u30d5\u30a7\u30fc\u30ba\uff1a<\/strong>ITSM\u30b5\u30fc\u30d3\u30b9\u306e\u7d99\u7d9a\u7684\u306a\u7ba1\u7406\u3068\u76e3\u8996\u3092\u884c\u3046\u6bb5\u968e\u3067\u3059\u3002<\/li>\n<li><strong>\u7ba1\u7406\u30ec\u30a4\u30e4\u30fc\uff1a<\/strong>MOF\u306e\u3059\u3079\u3066\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u307e\u305f\u304c\u308b\u80fd\u52d5\u7684\u306a\u76e3\u7763\u6a5f\u80fd\u3092\u542b\u3080\u5c64\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3084\u30ac\u30d0\u30ca\u30f3\u30b9\u3001\u6539\u5584\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h3>4. ISO\/IEC 20000<\/h3>\n<ul>\n<li><strong>\u5bfe\u8c61\uff1a<\/strong>ITSM\u306e\u54c1\u8cea\u306b\u95a2\u3059\u308b\u56fd\u969b\u8a8d\u8a3c\u306e\u53d6\u5f97\u3092\u76ee\u6307\u3059\u7d44\u7e54<\/li>\n<li><strong>\u4e3b\u306a\u6d3b\u7528\u4f8b\uff1a<\/strong> \u9ad8\u54c1\u8cea\u306aIT\u30b5\u30fc\u30d3\u30b9\u57fa\u6e96\u306e\u8a3c\u660e\u3001\u8a8d\u8a3c\u3055\u308c\u305fIT\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\uff08\u5b9f\u8df5\u624b\u6cd5\uff09\u304c\u6c42\u3081\u3089\u308c\u308b\u5951\u7d04\u3078\u306e\u5165\u672d\u3001IT\u30d7\u30ed\u30bb\u30b9\u306e\u5168\u822c\u7684\u306a\u6539\u5584\u3068\u4f53\u7cfb\u5316<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.ninjaone.com\/blog\/what-is-iso-compliance\/\">\u56fd\u969b\u6a19\u6e96\u5316\u6a5f\u69cb\uff08ISO\uff09\u3068\u56fd\u969b\u96fb\u6c17\u6280\u8853\u59d4\u54e1\u4f1a\uff08IEC\uff09<\/a>\u306f\u3001ITSM\u306b\u95a2\u3059\u308b\u56fd\u969b\u898f\u683c\u3068\u3057\u3066<a href=\"https:\/\/www.itgovernanceusa.com\/iso20000\" target=\"_blank\" rel=\"noopener\">\u300cISO\/IEC 20000\uff09\u300d<\/a>\u3092\u7b56\u5b9a\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u898f\u683c\u306f\u3001IT\u30c1\u30fc\u30e0\u304c\u81ea\u3089\u306eITSM\u30d7\u30ed\u30bb\u30b9\u3084\u5b9f\u8df5\u624b\u6cd5\u3092\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u3084\u56fd\u969b\u7684\u306a\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3068\u9069\u5408\u3055\u305b\u308b\u305f\u3081\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\uff08\u6307\u6a19\uff09\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>ISO\/IEC 20000\u306f\u3001\u9ad8\u54c1\u8cea\u306aIT\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u306b\u5bfe\u3059\u308b\u53d6\u308a\u7d44\u307f\u3092\u5bfe\u5916\u7684\u306b\u793a\u3057\u305f\u3044\u3068\u8003\u3048\u308b\u696d\u754c\u3084\u7d44\u7e54\u306b\u9069\u3057\u3066\u304a\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3084\u30b3\u30b9\u30c8\u52b9\u7387\u306a\u3069\u3001\u696d\u52d9\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>ISO\/IEC 20000\u306f\u516810\u90e8\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u4e2d\u3067\u3082\u7b2c1\u90e8\u3068\u7b2c2\u90e8\u304c\u6700\u3082\u91cd\u8981\u3067\u3001ITSM\u306b\u76f4\u63a5\u9069\u7528\u3055\u308c\u308b\u90e8\u5206\u3067\u3059\u3002<\/p>\n<p><strong>\u7b2c1\u90e8\uff1a\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u306e\u8981\u4ef6\uff1a<\/strong>\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\uff08SMS\uff09\u306e\u69cb\u7bc9\u3084\u5c0e\u5165\u3001\u904b\u7528\u3001\u6539\u5584\u306b\u95a2\u3059\u308b\u4e2d\u6838\u7684\u306a\u8981\u6c42\u4e8b\u9805\u304c\u5b9a\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002ISO\/IEC 20000-1\u306a\u3069\u306eITSM\u898f\u683c\u306b\u57fa\u3065\u304f\u8a8d\u8a3c\u3092\u53d6\u5f97\u3059\u308b\u305f\u3081\u306b\u7d44\u7e54\u304c\u9075\u5b88\u3059\u3079\u304d\u516c\u5f0f\u306a\u898f\u5b9a\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p><strong>\u7b2c2\u90e8\uff1a\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u306e\u9069\u7528\u306b\u95a2\u3059\u308b\u30ac\u30a4\u30c0\u30f3\u30b9\uff1a<\/strong>\u7b2c1\u90e8\u306b\u3067\u898f\u5b9a\u3055\u308c\u305f\u8981\u6c42\u4e8b\u9805\u3092\u9069\u7528\u3059\u308b\u969b\u306e\u53c2\u8003\u30ac\u30a4\u30c9\u3084\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\uff08\u6d3b\u7528\u65b9\u6cd5\uff09\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u52b9\u7387\u7684\u306a\u904b\u7528\u306b\u5411\u3051\u305fIT\u30b5\u30fc\u30d3\u30b9\u539f\u5247\u306e\u5b9f\u8df5\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>5. TOGAF<\/h3>\n<ul>\n<li><strong>\u5bfe\u8c61\uff1a<\/strong>\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u306b\u6574\u5408\u3057\u305fIT\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u306e\u8a2d\u8a08\u3084\u7ba1\u7406\u3092\u884c\u3046\u4f01\u696d<\/li>\n<li><strong>\u4e3b\u306a\u6d3b\u7528\u4f8b\uff1a<\/strong>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\uff08EA\uff09\u306e\u8a08\u753b\u3001IT\u30a4\u30f3\u30d5\u30e9\u3068\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306e\u6574\u5408\u3001\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff08DX\uff09\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u7ba1\u7406<\/li>\n<\/ul>\n<p><a href=\"https:\/\/prod.opengroup.org\/togaf\" target=\"_blank\" rel=\"noopener\">The Open Group Architecture Framework\uff08TOGAF\uff09<\/a>\u306f\u3001IT\u306e\u76ee\u6a19\u3092\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u308b\u3053\u3068\u3067\u52b9\u7387\u306e\u5411\u4e0a\u3092\u56f3\u308b\u305f\u3081\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3001\u307e\u305f\u306f\u305d\u306e\u624b\u6cd5\u3067\u3059\u3002\u4f01\u696d\u5168\u4f53\u3092\u4fef\u77b0\u3057\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3084\u305d\u306e\u4ed6\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u6d3b\u7528\u3068\u5c0e\u5165\u306e\u3042\u308a\u65b9\u3092\u91cd\u8996\u3057\u307e\u3059\u3002<\/p>\n<p>TOGAF\u306f\u7d44\u7e54\u304c\u5b9f\u884c\u3059\u308bIT\u6226\u7565\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u3068\u78ba\u5b9f\u306b\u6574\u5408\u3055\u305b\u308b\u305f\u3081\u306e\u539f\u5247\u3092\u63d0\u793a\u3057\u307e\u3059\u3002\u3053\u306e\u70b9\u306f\u524d\u8ff0\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u540c\u69d8\u3067\u3059\u304c\u3001TOGAF\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306fIT\u74b0\u5883\u304c\u8907\u96d1\u306a\u5927\u898f\u6a21\u7d44\u7e54\u306b\u9069\u3057\u3066\u304a\u308a\u3001 \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u8a2d\u8a08\u3084\u5c0e\u5165\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u306b\u95a2\u3059\u308b\u6a19\u6e96\u5316\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63d0\u4f9b\u3057\u3001IT\u3078\u306e\u6295\u8cc7\u304c\u7d44\u7e54\u306e\u5168\u4f53\u7684\u306a\u76ee\u6a19\u3092\u78ba\u5b9f\u306b\u652f\u63f4\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>TOGAF\u306e\u5404\u539f\u5247\u306f\u3001\u300c\u540d\u79f0\u300d\u300c\u8a18\u8ff0\u300d\u300c\u6839\u62e0\u300d\u300c\u5f71\u97ff\u300d\u3068\u3044\u30464\u3064\u306e\u8981\u7d20\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u300121\u306e<a href=\"https:\/\/pubs.opengroup.org\/architecture\/togaf9-doc\/arch\/chap20.html\" target=\"_blank\" rel=\"noopener\">\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc<\/a>\u539f\u5247\u3092\u542b\u307f\u3001\u305d\u308c\u3089\u306f\u6b21\u306e\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30d3\u30b8\u30cd\u30b9\u539f\u5247\uff1a<\/strong>IT\u306e\u53d6\u308a\u7d44\u307f\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u3068\u306e\u9593\u306b\u660e\u78ba\u306a\u95a2\u9023\u6027\u3092\u78ba\u7acb\u3057\u3001\u4e8b\u696d\u306e\u3042\u308a\u65b9\u3092\u5f62\u6210\u3059\u308b\u305f\u3081\u306e\u6307\u91dd\u3067\u3059\u3002<\/li>\n<li><strong>\u30c7\u30fc\u30bf\u539f\u5247\uff1a<\/strong>\u30c7\u30fc\u30bf\u306e\u7ba1\u7406\u3084\u7dad\u6301\u3001\u5229\u7528\u306e\u3042\u308a\u65b9\u306b\u95a2\u3059\u308b\u6307\u91dd\u3067\u3059\u3002<\/li>\n<li><strong>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u539f\u5247\uff1a<\/strong>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u8a2d\u8a08\u3084\u958b\u767a\u3001\u7d71\u5408\u3092\u884c\u3046\u65b9\u6cd5\u306b\u95a2\u3059\u308b\u6307\u91dd\u3067\u3059\u3002<\/li>\n<li><strong>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u539f\u5247\uff1a<\/strong>\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3084\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306a\u3069\u306e\u6280\u8853\u30a4\u30f3\u30d5\u30e9\u306e\u7ba1\u7406\u306b\u95a2\u3059\u308b\u898f\u5247\u3067\u3059\u3002<\/li>\n<\/ul>\n<h2>ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u306b\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<h3>\u52b9\u679c\u7684\u306aITSM\u30d7\u30ed\u30bb\u30b9<\/h3>\n<p>ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u6307\u91dd\u3068\u3057\u3066ITSM\u306e\u8a08\u753b\u3092\u7b56\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u6a19\u6e96\u5316\u3055\u308c\u305f\u52b9\u679c\u7684\u306aITSM\u30d7\u30ed\u30bb\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001IT\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u304c\u6539\u5584\u3055\u308c\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u524a\u6e1b\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\"><div class=\"in-context-cta\"><p style=\"text-align: center;\"><span data-sheets-root=\"1\">NinjaOne\u306f<a class=\"in-cell-link\" href=\"https:\/\/www.ninjaone.com\/itsm\/\" target=\"_blank\" rel=\"noopener\">ITSM<\/a>\u3068\u7d71\u5408\u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u7ba1\u7406\u3092\u9023\u643a\u3055\u305b\u3001\u696d\u52d9\u52b9\u7387\u5316\u3092\u63a8\u9032\u3057\u307e\u3059\u3002<\/span><\/p>\n<\/div><\/span><\/p>\n<h3>\u8aac\u660e\u8cac\u4efb\uff08\u30a2\u30ab\u30a6\u30f3\u30bf\u30d3\u30ea\u30c6\u30a3\uff09\u306e\u5411\u4e0a<\/h3>\n<p>\u73fe\u5728\u306eIT\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3084\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\uff08\u5b9f\u8df5\u624b\u6cd5\uff09\u3001\u904b\u7528\u30d7\u30ed\u30bb\u30b9\u3092ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001IT\u30c1\u30fc\u30e0\u306f\u4e0d\u8db3\u3057\u3066\u3044\u308b\u8981\u7d20\u3092\u628a\u63e1\u3057\u3001ITSM\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002 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href=\"https:\/\/www.ninjaone.com\/blog\/best-it-tools\/\">IT\u30c4\u30fc\u30eb<\/a>\u3084\u904b\u7528\u30b7\u30b9\u30c6\u30e0\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3068\u7d71\u5408\u3067\u304d\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u3069\u306e\u3088\u3046\u306b\u7d71\u5408\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u3068\u6574\u5408\u3055\u305b\u308b\u306e\u304b\u3001\u4e8b\u524d\u306b\u6226\u7565\u3092\u7b56\u5b9a\u3059\u308b\u3053\u3068\u3092\u63a8\u5968\u3057\u307e\u3059\u3002<\/p>\n<h2>ITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u6d3b\u7528\u3057\u3066IT\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a<\/h2>\n<p>\u3069\u306eITSM\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63a1\u7528\u3059\u308b\u5834\u5408\u3067\u3082\u3001NinjaOne\u306f<a href=\"https:\/\/www.ninjaone.com\/itsm\/\">ITSM\u7ba1\u7406\u3068\u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u7ba1\u7406<\/a>\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u512a\u308c\u305fIT\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a\u6a5f\u80fd\u3084\u6642\u9593\u306e\u304b\u304b\u308b\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u306e\u81ea\u52d5\u5316\u306b\u3088\u308a\u52b9\u7387\u7684\u306b\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u3068\u3068\u3082\u306b\u3001 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