ITSM and UEM. Unified.

Name: NinjaOne
Brand: NinjaOne
Rating: 4.8 (184 reviews)

Deliver better IT service outcomes with seamlessly integrated IT service management and unified endpoint management solutions that drive efficiency and produce a better IT experience for everyone.

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Streamline IT operations with unified management

Better support through unified management

Seamlessly integrated ticketing, documentation, remote access, and endpoint management enable faster, more efficient support across end-users and devices.

See and support any user, anywhere

Built for today’s hybrid and distributed teams, NinjaOne makes it easy to get complete visibility into any endpoint and support any end-user anywhere in the world, even on the go – no VPN required.

Drive efficiency through automation

Automate time consuming and repetitive tasks commonly encountered in device management, ticketing, and documentation workflows to free up your agents for more strategic work.

Features
Why NinjaOne?
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Deliver a premium user and endpoint management experience thanks to seamlessly integrated ITSM and UEM

ITSM	ITSM + UEM	UEM
Problem & Incident Management Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.	Resolve issues without leaving the ticket Remediate endpoint issues without ever leaving the ticket with on-ticket actions like remote access, script deployment, software installation, and rebooting.	Centrally manage any device Monitor, manage, and secure any endpoint, anywhere in the world centrally and remotely – no VPN or expensive infrastructure required.
Workflow automation Enhance efficiency with customizable response templates, condition-based ticket creation rules, and event- and time-based ticket automations.	Detect endpoint incidents and create tickets Automatically detect endpoint issues and create context-rich tickets based on completely customizable rules.	Automate device management Automate key device management tasks including onboarding, monitoring, maintenance, patching, backup, and software deployment.
Built-in documentation Promote knowledge-sharing with integrated credential storage, customizable knowledge base templates, and in-depth process documentation.	Get an always up-to-date inventory Get a complete inventory of IT assets with live health and performance data for incident context and faster triage.	Provide outstanding 1:1 support Quickly and securely take control of individual devices for 1:1, hands-on support the drives down MTTR.

What Sets Us Apart

Built Exclusively for IT Teams

NinjaOne isn’t a generic solution molded to fit IT teams – it's built and optimized specifically for IT teams and workflows, influenced by their feedback, and centered around end-user and endpoint support.

IT force multiplier

Handle up to 100 extra endpoints per technician and drive massive improvements in technician efficiency through automation, one-click remediation, rich incident context, and end-user ticket volume reduction.

Quick deployment, Low TCO

As a 100% cloud-based solution, NinjaOne is quick to setup, requires minimal ongoing maintenance, and avoids costly on-premises infrastructure resulting in fast time-to-value and low total cost of ownership.

Top-Rated Onboarding and Support

Unlimited free onboarding, support, and training with hands-on technical support staff, an average incident first-response time of under 60 minutes, and a market-leading 98 CSAT score.