{"id":738831,"date":"2026-01-27T04:15:33","date_gmt":"2026-01-27T04:15:33","guid":{"rendered":"https:\/\/www.ninjaone.com\/?page_id=738831"},"modified":"2026-02-02T09:58:12","modified_gmt":"2026-02-02T09:58:12","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/www.ninjaone.com\/fr\/msp\/questions-frequentes\/","title":{"rendered":"Questions fr\u00e9quentes sur les fournisseurs de services g\u00e9r\u00e9s (MSP)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"738831\" class=\"elementor elementor-738831 elementor-590942\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b18b4c3 e-flex e-con-boxed e-con e-parent\" data-id=\"b18b4c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-578f541 elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"578f541\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43a6a8e p-no-margin elementor-widget elementor-widget-shortcode\" data-id=\"43a6a8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Accueil<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be3a9c0 e-con-full e-flex e-con e-child\" data-id=\"be3a9c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4725eb elementor-widget elementor-widget-heading\" data-id=\"e4725eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes sur les fournisseurs de services g\u00e9r\u00e9s<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ef0cec elementor-widget elementor-widget-text-editor\" data-id=\"3ef0cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCes questions fr\u00e9quentes couvrent les principes fondamentaux des fournisseurs de services g\u00e9r\u00e9s (MSP) et le mode de fonctionnement des MSP modernes. Vous trouverez des r\u00e9ponses claires sur les mod\u00e8les de services MSP, la tarification et le conditionnement, la prestation de services et l&rsquo;automatisation, les responsabilit\u00e9s en mati\u00e8re de s\u00e9curit\u00e9 et de conformit\u00e9, ainsi que les outils utilis\u00e9s par les MSP pour s&rsquo;adapter et se d\u00e9velopper efficacement.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc1f57a elementor-widget elementor-widget-text-editor\" data-id=\"cc1f57a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDerni\u00e8re mise \u00e0 jour le <time itemprop=\"dateModified\" datetime=\"2026-02-02T09:58:12+00:00\">2 f\u00e9vrier 2026<\/time>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de5e337 e-flex e-con-boxed e-con e-parent\" data-id=\"de5e337\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e309c4d e-con-full e-flex e-con e-child\" data-id=\"e309c4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:140,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-js=\"faq-sticky-sidebar\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77433d3 elementor-widget elementor-widget-heading\" data-id=\"77433d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comprendre les MSP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55ab7aa e-con-full e-flex e-con e-child\" data-id=\"55ab7aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-99cffeb e-con-full faq-row e-flex e-con e-child\" data-id=\"99cffeb\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-cdcc893 e-con-full e-flex e-con e-child\" data-id=\"cdcc893\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6a2f843 e-con-full e-flex e-con e-child\" data-id=\"6a2f843\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae0036f elementor-widget elementor-widget-heading\" data-id=\"ae0036f\" data-element_type=\"widget\" data-e-type=\"widget\" data-js=\"section-title\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Principes de base des MSP<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-845e93f e-con-full e-flex e-con e-child\" data-id=\"845e93f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfeb9ce elementor-widget elementor-widget-html\" data-id=\"cfeb9ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher\n<\/button>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a669e29 elementor-widget elementor-widget-n-accordion\" data-id=\"a669e29\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1740\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1740\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qu'est-ce qu'un fournisseur de services g\u00e9r\u00e9s (MSP) ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1740\" class=\"elementor-element elementor-element-f82d16c e-con-full e-flex e-con e-child\" data-id=\"f82d16c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f0e244 elementor-widget elementor-widget-text-editor\" data-id=\"7f0e244\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un MSP est une soci\u00e9t\u00e9 de services informatiques tierce qui g\u00e8re \u00e0 distance&nbsp;l&rsquo;infrastructure et les syst\u00e8mes informatiques d&rsquo;un client. Les services comprennent g\u00e9n\u00e9ralement la surveillance, l&rsquo;application de correctifs, la sauvegarde, le service d&rsquo;assistance, la cybers\u00e9curit\u00e9 et l&rsquo;automatisation, le tout fourni sur la base d&rsquo;un mod\u00e8le d&rsquo;abonnement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1741\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1741\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\">  En quoi un MSP diff\u00e8re-t-il d'une assistance informatique de type \"break\/fix\" ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1741\" class=\"elementor-element elementor-element-56a6ab9 e-con-full e-flex e-con e-child\" data-id=\"56a6ab9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c508e22 elementor-widget elementor-widget-text-editor\" data-id=\"c508e22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le mod\u00e8le break\/fix r\u00e9pond aux probl\u00e8mes apr\u00e8s qu&rsquo;ils se soient produits. Les MSP sont proactifs, ils surveillent et pr\u00e9viennent les probl\u00e8mes avant qu&rsquo;ils n&rsquo;entra\u00eenent des temps d&rsquo;arr\u00eat, tout en fournissant des services constants par le biais de contrats et d&rsquo;accords de niveau de service (SLA).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1742\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1742\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qui fait appel aux MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1742\" class=\"elementor-element elementor-element-283f7b9 e-con-full e-flex e-con e-child\" data-id=\"283f7b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec424a6 elementor-widget elementor-widget-text-editor\" data-id=\"ec424a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les petites et moyennes entreprises (PME), les entreprises dot\u00e9es d&rsquo;\u00e9quipes informatiques r\u00e9duites, les organisations \u00e0 but non lucratif, les \u00e9coles et m\u00eame les municipalit\u00e9s font appel aux MSP pour externaliser tout ou partie de leurs op\u00e9rations informatiques.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1743\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1743\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les services g\u00e9n\u00e9ralement fournis par les MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1743\" class=\"elementor-element elementor-element-93ffe11 e-con-full e-flex e-con e-child\" data-id=\"93ffe11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27786a6 elementor-widget elementor-widget-text-editor\" data-id=\"27786a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les services comprennent souvent la surveillance et la gestion \u00e0 distance (RMM), le service d&rsquo;assistance, la s\u00e9curit\u00e9 des terminaux, la sauvegarde et la reprise apr\u00e8s sinistre, les correctifs, la gestion du r\u00e9seau, les services cloud et la documentation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1744\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1744\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qu'est-ce que le RMM dans le contexte des MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1744\" class=\"elementor-element elementor-element-1852ed7 e-con-full e-flex e-con e-child\" data-id=\"1852ed7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92692d5 elementor-widget elementor-widget-text-editor\" data-id=\"92692d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les outils RMM permettent aux MSP de surveiller, de g\u00e9rer, de corriger et d&rsquo;automatiser les t\u00e2ches informatiques sur les terminaux des clients \u00e0 distance. C&rsquo;est le pilier op\u00e9rationnel de la plupart des MSP.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1745\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1745\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Pourquoi les revenus r\u00e9currents sont-ils importants pour les MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1745\" class=\"elementor-element elementor-element-f55ee7d e-con-full e-flex e-con e-child\" data-id=\"f55ee7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad09c15 elementor-widget elementor-widget-text-editor\" data-id=\"ad09c15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les revenus r\u00e9currents sont pr\u00e9visibles, \u00e9volutifs et augmentent la valeur de l&rsquo;entreprise. Il permet aux MSP de s&rsquo;\u00e9loigner des projets ponctuels pour se concentrer sur l&rsquo;excellence de la prestation de services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1746\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1746\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP g\u00e8rent-ils de multiples clients ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1746\" class=\"elementor-element elementor-element-84dea69 e-con-full e-flex e-con e-child\" data-id=\"84dea69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc8712f elementor-widget elementor-widget-text-editor\" data-id=\"fc8712f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec les plateformes de type multi-tenant, les MSP peuvent g\u00e9rer et isoler les environnements des clients en toute s\u00e9curit\u00e9, tout en utilisant des mod\u00e8les et l&rsquo;automatisation pour faire \u00e9voluer les op\u00e9rations de mani\u00e8re efficace.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1747\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1747\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelle est la taille moyenne des entreprises desservies par les MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1747\" class=\"elementor-element elementor-element-0ce4d57 e-con-full e-flex e-con e-child\" data-id=\"0ce4d57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a29d7dc elementor-widget elementor-widget-text-editor\" data-id=\"a29d7dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La plupart des MSP s&rsquo;adressent \u00e0 des entreprises ayant entre 10 et 250 terminaux, mais certains desservent \u00e9galement de grandes organisations ayant plusieurs sites ou des besoins sp\u00e9cifiques \u00e0 un secteur d&rsquo;activit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1748\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1748\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP effectuent l'onboarding des nouveaux clients ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1748\" class=\"elementor-element elementor-element-ec8d90a e-con-full e-flex e-con e-child\" data-id=\"ec8d90a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8ec0a elementor-widget elementor-widget-text-editor\" data-id=\"dc8ec0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00e9n\u00e9ralement, l&rsquo;onboarding comprend la d\u00e9couverte et la documentation, le d\u00e9ploiement d&rsquo;agents, la mise en place de politiques, la configuration des correctifs, la configuration des sauvegardes et la formation de l&rsquo;utilisateur final.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1749\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1749\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les plus grands d\u00e9fis op\u00e9rationnels pour les MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1749\" class=\"elementor-element elementor-element-789f5cf e-con-full e-flex e-con e-child\" data-id=\"789f5cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a65eba elementor-widget elementor-widget-text-editor\" data-id=\"3a65eba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La gestion du temps des techniciens, la fatigue des alertes, la standardisation, les incidents de cybers\u00e9curit\u00e9, la perte de clients et l&rsquo;augmentation des marges de service sont des d\u00e9fis permanents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c2cf9e elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"0c2cf9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0504bf e-con-full faq-row e-flex e-con e-child\" data-id=\"c0504bf\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-1d3a2d0 e-con-full e-flex e-con e-child\" data-id=\"1d3a2d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f208aae e-con-full e-flex e-con e-child\" data-id=\"f208aae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59f60b6 elementor-widget elementor-widget-heading\" data-id=\"59f60b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ventes, tarification et offres<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b048f0 e-con-full e-flex e-con e-child\" data-id=\"2b048f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e954c elementor-widget elementor-widget-html\" data-id=\"f9e954c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher<\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d21ae elementor-widget elementor-widget-n-accordion\" data-id=\"a1d21ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1690\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1690\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP fixent-ils le prix de leurs services ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1690\" class=\"elementor-element elementor-element-d3fa02c e-con-full e-flex e-con e-child\" data-id=\"d3fa02c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c483996 elementor-widget elementor-widget-text-editor\" data-id=\"c483996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La tarification peut se faire par appareil, par utilisateur ou par niveau de service. De nombreux MSP proposent des tarifs fixes pour simplifier la facturation et am\u00e9liorer les marges.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1691\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1691\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Que comprend un contrat de service MSP (MSA) ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1691\" class=\"elementor-element elementor-element-fdc56ed e-con-full e-flex e-con e-child\" data-id=\"fdc56ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c85948a elementor-widget elementor-widget-text-editor\" data-id=\"c85948a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un MSA d\u00e9crit l&rsquo;\u00e9tendue des t\u00e2ches, les accords de niveau de service, la tarification, les d\u00e9lais de r\u00e9ponse, les limitations, les responsabilit\u00e9s et les conditions de renouvellement ou d&rsquo;annulation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1692\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1692\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP g\u00e8rent-ils la vente incitative et la vente crois\u00e9e ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1692\" class=\"elementor-element elementor-element-8db44a8 e-con-full e-flex e-con e-child\" data-id=\"8db44a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7992e01 elementor-widget elementor-widget-text-editor\" data-id=\"7992e01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les MSP augmentent leur chiffre d&rsquo;affaires en regroupant des services (par exemple, sauvegarde, EDR, s\u00e9curit\u00e9 du courrier \u00e9lectronique) dans des cat\u00e9gories sup\u00e9rieures ou en proposant de mani\u00e8re proactive des services de conseil bas\u00e9s sur des projets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1693\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1693\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les outils indispensables \u00e0 la croissance d'une entreprise MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1693\" class=\"elementor-element elementor-element-4e21e36 e-con-full e-flex e-con e-child\" data-id=\"4e21e36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-544cf3e elementor-widget elementor-widget-text-editor\" data-id=\"544cf3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une pile solide comprend le RMM, le PSA (ticketing\/facturation), documentation, sauvegarde, s\u00e9curit\u00e9 du courrier \u00e9lectronique, s\u00e9curit\u00e9 des terminaux et outils d&rsquo;automatisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1694\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1694\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP peuvent-ils se diff\u00e9rencier sur un march\u00e9 satur\u00e9 ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1694\" class=\"elementor-element elementor-element-3b3cc85 e-con-full e-flex e-con e-child\" data-id=\"3b3cc85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b06717 elementor-widget elementor-widget-text-editor\" data-id=\"8b06717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gr\u00e2ce \u00e0 la sp\u00e9cialisation verticale (par exemple, soins de sant\u00e9, droit), \u00e0 la qualit\u00e9 du service, \u00e0 la s\u00e9curit\u00e9 proactive, \u00e0 la formation des clients et \u00e0 des temps de r\u00e9ponse rapides.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1695\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1695\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les indicateurs cl\u00e9s de performance que les MSP doivent suivre ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1695\" class=\"elementor-element elementor-element-0b7a009 e-con-full e-flex e-con e-child\" data-id=\"0b7a009\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb68d3 elementor-widget elementor-widget-text-editor\" data-id=\"7cb68d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les mesures courantes comprennent le MRR, le taux de d\u00e9sabonnement, le temps de r\u00e9ponse\/r\u00e9solution moyen, les tickets par terminal, l&rsquo;utilisation des techniciens et les marges b\u00e9n\u00e9ficiaires.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1696\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1696\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP cr\u00e9ent-ils des catalogues de services ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1696\" class=\"elementor-element elementor-element-7321804 e-con-full e-flex e-con e-child\" data-id=\"7321804\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62c7634 elementor-widget elementor-widget-text-editor\" data-id=\"62c7634\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les MSP proposent souvent des formules standardis\u00e9es (par exemple, Bronze\/Argent\/Or) et d\u00e9finissent les services en fonction de la couverture, des accords de niveau de service et des niveaux d&rsquo;acc\u00e8s inclus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1697\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1697\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel est l'impact de la satisfaction client sur la croissance des MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1697\" class=\"elementor-element elementor-element-5d2cc13 e-con-full e-flex e-con e-child\" data-id=\"5d2cc13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-094000d elementor-widget elementor-widget-text-editor\" data-id=\"094000d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une satisfaction \u00e9lev\u00e9e r\u00e9duit le taux de d\u00e9sabonnement, augmente les recommandations et aide \u00e0 la cr\u00e9ation d&rsquo;\u00e9tudes de cas, ce qui alimente les efforts de croissance organique et payante.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1698\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1698\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les fournisseurs de services de gestion gagnent-ils de nouveaux march\u00e9s ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1698\" class=\"elementor-element elementor-element-2edf312 e-con-full e-flex e-con e-child\" data-id=\"2edf312\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb1f351 elementor-widget elementor-widget-text-editor\" data-id=\"bb1f351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La g\u00e9n\u00e9ration de leads provient g\u00e9n\u00e9ralement de r\u00e9f\u00e9rences, du marketing de contenu, de LinkedIn, de partenariats locaux et de r\u00e9seaux sp\u00e9cifiques \u00e0 l&rsquo;industrie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1699\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1699\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les MSP peuvent-ils op\u00e9rer enti\u00e8rement \u00e0 distance ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1699\" class=\"elementor-element elementor-element-58790b1 e-con-full e-flex e-con e-child\" data-id=\"58790b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef2ab01 elementor-widget elementor-widget-text-editor\" data-id=\"ef2ab01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Gr\u00e2ce \u00e0 la gestion des ressources cloud, \u00e0 l&rsquo;acc\u00e8s \u00e0 distance et \u00e0 la voix sur IP (VoIP), de nombreux MSP op\u00e8rent \u00e0 distance, en particulier apr\u00e8s la pand\u00e9mie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fc020f elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"8fc020f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-644de98 e-con-full faq-row e-flex e-con e-child\" data-id=\"644de98\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-a54b14f e-con-full e-flex e-con e-child\" data-id=\"a54b14f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cb271c8 e-con-full e-flex e-con e-child\" data-id=\"cb271c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4719a32 elementor-widget elementor-widget-heading\" data-id=\"4719a32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Prestation de services et automatisation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fbc494 e-con-full e-flex e-con e-child\" data-id=\"2fbc494\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bfd953 elementor-widget elementor-widget-html\" data-id=\"8bfd953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher<\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-948b325 elementor-widget elementor-widget-n-accordion\" data-id=\"948b325\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1550\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1550\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel est le r\u00f4le de l'automatisation dans une entreprise MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1550\" class=\"elementor-element elementor-element-49c5260 e-con-full e-flex e-con e-child\" data-id=\"49c5260\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-faa0124 elementor-widget elementor-widget-text-editor\" data-id=\"faa0124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;automatisation r\u00e9duit les t\u00e2ches manuelles telles que les correctifs, les r\u00e9ponses aux alertes, l&rsquo;int\u00e9gration et la cr\u00e9ation de rapports, ce qui permet aux techniciens de gagner du temps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1551\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1551\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP standardisent-ils leurs services pour tous leurs clients ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1551\" class=\"elementor-element elementor-element-0c4b43a e-con-full e-flex e-con e-child\" data-id=\"0c4b43a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73f1b5b elementor-widget elementor-widget-text-editor\" data-id=\"73f1b5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gr\u00e2ce \u00e0 l&rsquo;utilisation de politiques globales, de biblioth\u00e8ques de scripts, de mod\u00e8les d&rsquo;int\u00e9gration r\u00e9utilisables, de normes de documentation et de conventions de marquage des actifs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1552\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1552\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP g\u00e8rent-ils la gestion des correctifs ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1552\" class=\"elementor-element elementor-element-0b5c7c9 e-con-full e-flex e-con e-child\" data-id=\"0b5c7c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd6b631 elementor-widget elementor-widget-text-editor\" data-id=\"dd6b631\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gr\u00e2ce \u00e0 la planification automatis\u00e9e des correctifs, aux politiques de test, aux alertes en cas d&rsquo;\u00e9chec et aux rapports, les mises \u00e0 jour des syst\u00e8mes d&rsquo;exploitation et des terminaux sont appliqu\u00e9es r\u00e9guli\u00e8rement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1553\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1553\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelle est la meilleure fa\u00e7on de g\u00e9rer la documentation des clients ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1553\" class=\"elementor-element elementor-element-08eb9e6 e-con-full e-flex e-con e-child\" data-id=\"08eb9e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4baee4c elementor-widget elementor-widget-text-editor\" data-id=\"4baee4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilisez une plateforme de documentation informatique con\u00e7ue \u00e0 cet effet pour centraliser les SOP, les mots de passe, les d\u00e9tails du r\u00e9seau, les inventaires de logiciels et les configurations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1554\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1554\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP g\u00e8rent-ils les sauvegardes pour plusieurs clients ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1554\" class=\"elementor-element elementor-element-f249c97 e-con-full e-flex e-con e-child\" data-id=\"f249c97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d69266e elementor-widget elementor-widget-text-editor\" data-id=\"d69266e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec des tableaux de bord de sauvegarde centralis\u00e9s, des alertes en cas de t\u00e2ches manqu\u00e9es, des politiques de conservation d\u00e9finies et l&rsquo;automatisation des tests et des restaurations pour assurer la conformit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1555\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1555\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP peuvent-ils \u00e9voluer sans embaucher davantage de techniciens ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1555\" class=\"elementor-element elementor-element-c668ece e-con-full e-flex e-con e-child\" data-id=\"c668ece\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a79f9 elementor-widget elementor-widget-text-editor\" data-id=\"16a79f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En tirant parti de l&rsquo;automatisation, en normalisant la prestation de services, en externalisant le support L1 et en utilisant l&rsquo;IA pour trier les tickets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1556\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1556\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP pr\u00e9viennent-ils la fatigue des alertes ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1556\" class=\"elementor-element elementor-element-ca360e6 e-con-full e-flex e-con e-child\" data-id=\"ca360e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ed8952 elementor-widget elementor-widget-text-editor\" data-id=\"2ed8952\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gr\u00e2ce au r\u00e9glage des seuils, \u00e0 la suppression des alertes, \u00e0 la hi\u00e9rarchisation intelligente des priorit\u00e9s et au filtrage du bruit par une logique d&rsquo;automatisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1557\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1557\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel est le ratio id\u00e9al entre le nombre de techniciens et le nombre de terminaux ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1557\" class=\"elementor-element elementor-element-58a2d9b e-con-full e-flex e-con e-child\" data-id=\"58a2d9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f15f62f elementor-widget elementor-widget-text-editor\" data-id=\"f15f62f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cela varie, mais les MSP matures peuvent prendre en charge 250 \u00e0 400 terminaux par technicien lorsqu&rsquo;ils utilisent l&rsquo;automatisation et la documentation de mani\u00e8re efficace.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1558\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1558\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP g\u00e8rent-ils les accords de niveau de service entre plusieurs clients ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1558\" class=\"elementor-element elementor-element-8b0a3d2 e-con-full e-flex e-con e-child\" data-id=\"8b0a3d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bd28f7 elementor-widget elementor-widget-text-editor\" data-id=\"9bd28f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Via le suivi des accords de niveau de service dans les plateformes de ticketing (PSA), avec des r\u00e8gles d&rsquo;auto-escalade et des d\u00e9lais de r\u00e9ponse\/r\u00e9solution li\u00e9s aux contrats.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1559\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1559\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP peuvent-ils automatiser l'onboarding des utilisateurs finaux ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1559\" class=\"elementor-element elementor-element-ac714ce e-con-full e-flex e-con e-child\" data-id=\"ac714ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b8f6d8 elementor-widget elementor-widget-text-editor\" data-id=\"9b8f6d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Par le provisionnement de logiciels, d&rsquo;informations d&rsquo;identification, d&rsquo;appartenance \u00e0 des groupes et l&rsquo;activation de sauvegardes d\u00e9clench\u00e9e par des \u00e9v\u00e9nements RH\/de ticketing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75f48f8 elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"75f48f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09c6a38 e-con-full faq-row e-flex e-con e-child\" data-id=\"09c6a38\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-dfbd22b e-con-full e-flex e-con e-child\" data-id=\"dfbd22b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e2cae66 e-con-full e-flex e-con e-child\" data-id=\"e2cae66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b30660 elementor-widget elementor-widget-heading\" data-id=\"3b30660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">S\u00e9curit\u00e9, conformit\u00e9 et gestion des risques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-372880c e-con-full e-flex e-con e-child\" data-id=\"372880c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-939064d elementor-widget elementor-widget-html\" data-id=\"939064d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher<\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26c73c4 elementor-widget elementor-widget-n-accordion\" data-id=\"26c73c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4060\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4060\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP assurent-ils la s\u00e9curit\u00e9 des terminaux ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4060\" class=\"elementor-element elementor-element-6caecce e-con-full e-flex e-con e-child\" data-id=\"6caecce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6df1bf elementor-widget elementor-widget-text-editor\" data-id=\"b6df1bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les MSP utilisent la d\u00e9tection et la r\u00e9ponse des terminaux (EDR), les antivirus, les pare-feu, la gestion des correctifs et le contr\u00f4le USB, souvent dans le cadre d&rsquo;un service de protection des terminaux group\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4061\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4061\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP s\u00e9curisent-ils l'acc\u00e8s \u00e0 distance aux syst\u00e8mes de leurs clients ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4061\" class=\"elementor-element elementor-element-c894403 e-con-full e-flex e-con e-child\" data-id=\"c894403\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5c06c0 elementor-widget elementor-widget-text-editor\" data-id=\"c5c06c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avec l&rsquo;authentification multifactorielle (MFA), l&rsquo;acc\u00e8s de moindre privil\u00e8ge, l&rsquo;enregistrement des sessions et le tunneling s\u00e9curis\u00e9 \u00e0 travers les plateformes RMM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4062\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4062\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel est le r\u00f4le du MSP dans la mise en conformit\u00e9 des clients (HIPAA, RGPD, etc.) ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4062\" class=\"elementor-element elementor-element-e27951b e-con-full e-flex e-con e-child\" data-id=\"e27951b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-630ca9d elementor-widget elementor-widget-text-editor\" data-id=\"630ca9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les MSP soutiennent la conformit\u00e9 en appliquant les politiques de protection des donn\u00e9es, en documentant les contr\u00f4les de s\u00e9curit\u00e9 et en fournissant des journaux d&rsquo;audit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4063\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4063\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP g\u00e8rent-ils les probl\u00e8mes de confidentialit\u00e9 des donn\u00e9es ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4063\" class=\"elementor-element elementor-element-a9dd746 e-con-full e-flex e-con e-child\" data-id=\"a9dd746\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f6b658 elementor-widget elementor-widget-text-editor\" data-id=\"0f6b658\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En mettant en \u0153uvre un acc\u00e8s bas\u00e9 sur les r\u00f4les, le chiffrement, l&rsquo;audit des utilisateurs et des pratiques de communication s\u00e9curis\u00e9es lors de l&rsquo;acc\u00e8s aux donn\u00e9es des clients ou de leur stockage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4064\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4064\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les MSP sont-ils responsables de la perte de donn\u00e9es de leurs clients ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4064\" class=\"elementor-element elementor-element-1d5e38f e-con-full e-flex e-con e-child\" data-id=\"1d5e38f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00f5901 elementor-widget elementor-widget-text-editor\" data-id=\"00f5901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cela d\u00e9pend du MSA. Les clients assument souvent le risque, \u00e0 moins que les MSP ne soient explicitement charg\u00e9s des responsabilit\u00e9s en mati\u00e8re de sauvegarde et de reprise apr\u00e8s sinistre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4065\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4065\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP g\u00e8rent-ils la s\u00e9curit\u00e9 des mots de passe ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4065\" class=\"elementor-element elementor-element-043316a e-con-full e-flex e-con e-child\" data-id=\"043316a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eeb96cb elementor-widget elementor-widget-text-editor\" data-id=\"eeb96cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilisez des gestionnaires de mots de passe s\u00e9curis\u00e9s int\u00e9gr\u00e9s \u00e0 des outils de documentation qui prennent en charge la MFA, l&rsquo;audit d&rsquo;acc\u00e8s et l&rsquo;historique des versions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4066\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4066\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les MSP peuvent-ils proposer des \u00e9valuations de la cybers\u00e9curit\u00e9 ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4066\" class=\"elementor-element elementor-element-d83af1f e-con-full e-flex e-con e-child\" data-id=\"d83af1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99b2c66 elementor-widget elementor-widget-text-editor\" data-id=\"99b2c66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. De nombreux MSP incluent l&rsquo;\u00e9valuation de la posture de s\u00e9curit\u00e9, l&rsquo;analyse de la vuln\u00e9rabilit\u00e9 ou l&rsquo;examen de la conformit\u00e9 dans le cadre d&rsquo;un projet ou \u00e0 titre de valeur ajout\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4067\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4067\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP peuvent-ils r\u00e9agir \u00e0 une attaque de ransomware ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4067\" class=\"elementor-element elementor-element-c7489d5 e-con-full e-flex e-con e-child\" data-id=\"c7489d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36e85b6 elementor-widget elementor-widget-text-editor\" data-id=\"36e85b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En isolant les syst\u00e8mes affect\u00e9s, en les restaurant \u00e0 partir de sauvegardes connues, en avertissant les clients et en examinant les journaux pour comprendre les vecteurs d&rsquo;entr\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4068\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4068\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelles sont les bonnees pratiques en mati\u00e8re de gestion des risques pour les MSP ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4068\" class=\"elementor-element elementor-element-ebddcb9 e-con-full e-flex e-con e-child\" data-id=\"ebddcb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8729acc elementor-widget elementor-widget-text-editor\" data-id=\"8729acc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9finissez les responsabilit\u00e9s dans les contrats, recourez \u00e0 la cyberassurance, appliquez une hygi\u00e8ne de s\u00e9curit\u00e9 en interne et revoyez r\u00e9guli\u00e8rement les politiques d&rsquo;acc\u00e8s des clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4069\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4069\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP \u00e9vitent-ils les conflits d'int\u00e9r\u00eats ou la responsabilit\u00e9 ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4069\" class=\"elementor-element elementor-element-28b4b67 e-con-full e-flex e-con e-child\" data-id=\"28b4b67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90e65ad elementor-widget elementor-widget-text-editor\" data-id=\"90e65ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La clart\u00e9 des accords de services (MSA), la transparence de la communication et les processus document\u00e9s de contr\u00f4le des changements permettent d&rsquo;\u00e9viter les litiges ou les reproches injustifi\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea4ddfb elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"ea4ddfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8424cc e-con-full faq-row e-flex e-con e-child\" data-id=\"f8424cc\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-7446f0c e-con-full e-flex e-con e-child\" data-id=\"7446f0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2ed3634 e-con-full e-flex e-con e-child\" data-id=\"2ed3634\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51ebc0c elementor-widget elementor-widget-heading\" data-id=\"51ebc0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Plateforme, outils et croissance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24cd862 e-con-full e-flex e-con e-child\" data-id=\"24cd862\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1fe448 elementor-widget elementor-widget-html\" data-id=\"e1fe448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher<\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ecd9b3 elementor-widget elementor-widget-n-accordion\" data-id=\"2ecd9b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4900\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4900\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelles sont les caract\u00e9ristiques d'une plateforme RMM pour MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4900\" class=\"elementor-element elementor-element-33a1d71 e-con-full e-flex e-con e-child\" data-id=\"33a1d71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad71496 elementor-widget elementor-widget-text-editor\" data-id=\"ad71496\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Surveillance en temps r\u00e9el, acc\u00e8s \u00e0 distance, correctifs, d\u00e9ploiement de logiciels, alertes, rapports, automatisation de scripts et int\u00e9grations tierces.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4901\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4901\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les MSP doivent-ils cr\u00e9er leurs propres outils ou utiliser des logiciels commerciaux ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4901\" class=\"elementor-element elementor-element-6e93fc9 e-con-full e-flex e-con e-child\" data-id=\"6e93fc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed974b0 elementor-widget elementor-widget-text-editor\" data-id=\"ed974b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La plupart d&rsquo;entre eux utilisent des logiciels commerciaux pour gagner du temps et b\u00e9n\u00e9ficier d&rsquo;une meilleure assistance, mais ils peuvent combler les lacunes \u00e0 l&rsquo;aide d&rsquo;API ou d&rsquo;int\u00e9grations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4902\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4902\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP \u00e9valuent-ils les nouveaux fournisseurs ou les nouvelles plateformes ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4902\" class=\"elementor-element elementor-element-54dfd71 e-con-full e-flex e-con e-child\" data-id=\"54dfd71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa3dba elementor-widget elementor-widget-text-editor\" data-id=\"6fa3dba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En proc\u00e9dant \u00e0 des essais, en comparant les fonctionnalit\u00e9s, en confirmant l&rsquo;ad\u00e9quation de l&rsquo;int\u00e9gration, en v\u00e9rifiant l&rsquo;alignement de la feuille de route et en lisant les \u00e9valuations des pairs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4903\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4903\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel est le r\u00f4le de la documentation dans les activit\u00e9s des MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4903\" class=\"elementor-element elementor-element-6d94636 e-con-full e-flex e-con e-child\" data-id=\"6d94636\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-931b4da elementor-widget elementor-widget-text-editor\" data-id=\"931b4da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La documentation r\u00e9duit le travail r\u00e9p\u00e9titif, aide \u00e0 l&rsquo;int\u00e9gration des techniciens, pr\u00e9vient l&rsquo;escalade et assure la constance des services au sein des \u00e9quipes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4904\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4904\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les MSP peuvent-ils cr\u00e9er une marque autour de l'excellence op\u00e9rationnelle ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4904\" class=\"elementor-element elementor-element-2547576 e-con-full e-flex e-con e-child\" data-id=\"2547576\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21ae0f6 elementor-widget elementor-widget-text-editor\" data-id=\"21ae0f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Les MSP qui standardisent, fournissent une assistance rapide et font preuve de visibilit\u00e9 (par exemple, gr\u00e2ce \u00e0 des rapports mensuels), conservent souvent leurs clients plus longtemps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4905\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4905\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelle est la valeur des rapports et des tableaux de bord pour les MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4905\" class=\"elementor-element elementor-element-0003c8a e-con-full e-flex e-con e-child\" data-id=\"0003c8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06d8388 elementor-widget elementor-widget-text-editor\" data-id=\"06d8388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les rapports montrent aux clients la valeur des services fournis (tels que les correctifs appliqu\u00e9s, les menaces bloqu\u00e9es et le temps de fonctionnement maintenu) ce qui favorise la fid\u00e9lisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4906\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4906\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP suivent-ils les performances des techniciens ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4906\" class=\"elementor-element elementor-element-e015a70 e-con-full e-flex e-con e-child\" data-id=\"e015a70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54721f3 elementor-widget elementor-widget-text-editor\" data-id=\"54721f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Via les indicateurs de performance des tickets (temps de r\u00e9ponse\/r\u00e9solution), les enqu\u00eates CSAT, le volume des t\u00e2ches, les violations des accords de niveau de service (SLA) et l&rsquo;utilisation de la documentation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4907\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4907\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP d\u00e9cident-ils de se s\u00e9parer d'un client ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4907\" class=\"elementor-element elementor-element-d6c81e5 e-con-full e-flex e-con e-child\" data-id=\"d6c81e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd385a elementor-widget elementor-widget-text-editor\" data-id=\"bbd385a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si le client refuse de suivre les politiques de s\u00e9curit\u00e9, s&rsquo;il est abusif, non rentable ou s&rsquo;il pr\u00e9sente trop de risques, il est parfois n\u00e9cessaire de se s\u00e9parer de lui.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4908\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4908\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP peuvent-ils utiliser l'IA dans leurs activit\u00e9s quotidiennes ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4908\" class=\"elementor-element elementor-element-ddb4ff8 e-con-full e-flex e-con e-child\" data-id=\"ddb4ff8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9efcb59 elementor-widget elementor-widget-text-editor\" data-id=\"9efcb59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour le triage des tickets, les recommandations de scripts, la g\u00e9n\u00e9ration de documentation, les r\u00e9sum\u00e9s de rapports et les interfaces conversationnelles RMM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4909\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4909\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel est l'avenir du mod\u00e8le \u00e9conomique des MSP ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4909\" class=\"elementor-element elementor-element-69fb686 e-con-full e-flex e-con e-child\" data-id=\"69fb686\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37f5ee9 elementor-widget elementor-widget-text-editor\" data-id=\"37f5ee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La consolidation, la sp\u00e9cialisation verticale, l&rsquo;unification des plateformes, la cybers\u00e9curit\u00e9 en tant que service et l&rsquo;assistance assist\u00e9e par l&rsquo;IA fa\u00e7onnent la prochaine g\u00e9n\u00e9ration de MSP.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26bae31 elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"26bae31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentes sur les fournisseurs de services g\u00e9r\u00e9s Ces questions fr\u00e9quentes couvrent les principes fondamentaux des fournisseurs de services g\u00e9r\u00e9s (MSP) et le mode de fonctionnement des MSP modernes. Vous trouverez des r\u00e9ponses claires sur les mod\u00e8les de services MSP, la tarification et le conditionnement, la prestation de services et l&rsquo;automatisation, les responsabilit\u00e9s en mati\u00e8re [&hellip;]<\/p>\n","protected":false},"author":199,"featured_media":0,"parent":546006,"menu_order":252,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-738831","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/pages\/738831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/users\/199"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/comments?post=738831"}],"version-history":[{"count":0,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/pages\/738831\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/pages\/546006"}],"wp:attachment":[{"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/media?parent=738831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}