{"id":738829,"date":"2026-01-27T04:13:00","date_gmt":"2026-01-27T04:13:00","guid":{"rendered":"https:\/\/www.ninjaone.com\/?page_id=738829"},"modified":"2026-02-02T13:28:55","modified_gmt":"2026-02-02T13:28:55","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/www.ninjaone.com\/fr\/gestion-de-la-documentation-informatique\/questions-frequentes\/","title":{"rendered":"Question fr\u00e9quentes sur la documentation informatique"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"738829\" class=\"elementor elementor-738829 elementor-592851\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b18b4c3 e-flex e-con-boxed e-con e-parent\" data-id=\"b18b4c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-578f541 elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"578f541\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43a6a8e p-no-margin elementor-widget elementor-widget-shortcode\" data-id=\"43a6a8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Accueil<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be3a9c0 e-con-full e-flex e-con e-child\" data-id=\"be3a9c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4725eb elementor-widget elementor-widget-heading\" data-id=\"e4725eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Question fr\u00e9quentes sur la documentation informatique<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ef0cec elementor-widget elementor-widget-text-editor\" data-id=\"3ef0cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cette page pr\u00e9sente une vue d&rsquo;ensemble de la documentation informatique, en mettant l&rsquo;accent sur les concepts cl\u00e9s et les bonnes pratiques. D\u00e9couvrez comment la solution NinjaOne peut am\u00e9liorer vos op\u00e9rations informatiques, la visibilit\u00e9 des terminaux et permettre une gestion proactive \u00e0 grande \u00e9chelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6861a3 elementor-widget elementor-widget-text-editor\" data-id=\"a6861a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDerni\u00e8re mise \u00e0 jour le <time itemprop=\"dateModified\" datetime=\"2026-02-02T13:28:55+00:00\">2 f\u00e9vrier 2026<\/time>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de5e337 e-flex e-con-boxed e-con e-parent\" data-id=\"de5e337\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e309c4d e-con-full e-flex e-con e-child\" data-id=\"e309c4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:140,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-js=\"faq-sticky-sidebar\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77433d3 elementor-widget elementor-widget-heading\" data-id=\"77433d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comprendre la documentation informatique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55ab7aa e-con-full e-flex e-con e-child\" data-id=\"55ab7aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-99cffeb e-con-full faq-row e-flex e-con e-child\" data-id=\"99cffeb\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-cdcc893 e-con-full e-flex e-con e-child\" data-id=\"cdcc893\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6a2f843 e-con-full e-flex e-con e-child\" data-id=\"6a2f843\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae0036f elementor-widget elementor-widget-heading\" data-id=\"ae0036f\" data-element_type=\"widget\" data-e-type=\"widget\" data-js=\"section-title\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Principes fondamentaux de la documentation informatique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-845e93f e-con-full e-flex e-con e-child\" data-id=\"845e93f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfeb9ce elementor-widget elementor-widget-html\" data-id=\"cfeb9ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher\n<\/button>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a669e29 elementor-widget elementor-widget-n-accordion\" data-id=\"a669e29\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1740\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1740\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qu'est-ce que la documentation informatique\u00a0?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1740\" class=\"elementor-element elementor-element-f82d16c e-con-full e-flex e-con e-child\" data-id=\"f82d16c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f0e244 elementor-widget elementor-widget-text-editor\" data-id=\"7f0e244\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La documentation informatique est l&rsquo;enregistrement structur\u00e9 et la mise \u00e0 jour des syst\u00e8mes informatiques, de l&rsquo;infrastructure, des processus et des connaissances op\u00e9rationnelles d&rsquo;une entreprise. Il comprend des d\u00e9tails tels que les configurations mat\u00e9rielles, les inventaires de logiciels, les diagrammes de r\u00e9seau, les proc\u00e9dures op\u00e9rationnelles standard (SOP), les informations d&rsquo;identification (s\u00e9curis\u00e9es), les flux de travail de l&rsquo;onboarding\/offboarding et les guides de d\u00e9pannage. Un cadre documentaire solide aide les \u00e9quipes \u00e0 \u00e9viter les \u00ab\u00a0connaissances tribales\u00a0\u00bb et garantit la coh\u00e9rence des op\u00e9rations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1741\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1741\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Pourquoi la documentation informatique est-elle essentielle pour les \u00e9quipes informatiques modernes ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1741\" class=\"elementor-element elementor-element-1393377 e-con-full e-flex e-con e-child\" data-id=\"1393377\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2f458d elementor-widget elementor-widget-text-editor\" data-id=\"c2f458d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sans une documentation \u00e0 jour, les \u00e9quipes risquent des d\u00e9lais de r\u00e9solution plus longs, des pratiques incoh\u00e9rentes et une perte de connaissances en cas de changement de personnel. Une documentation ad\u00e9quate permet d&rsquo;acc\u00e9l\u00e9rer l&rsquo;apprentissage, de r\u00e9duire le travail r\u00e9p\u00e9titif et de garantir que si quelqu&rsquo;un n&rsquo;est pas disponible, les autres peuvent quand m\u00eame agir en toute confiance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1742\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1742\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les avantages de la documentation informatique pour les MSP et les \u00e9quipes informatiques internes ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1742\" class=\"elementor-element elementor-element-993a3e4 e-con-full e-flex e-con e-child\" data-id=\"993a3e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34e2dba elementor-widget elementor-widget-text-editor\" data-id=\"34e2dba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour les MSP, la documentation permet une prestation de services \u00e9volutive : chaque client dispose de mod\u00e8les, d&rsquo;onboardings, de configurations et de runbooks standardis\u00e9s, ce qui r\u00e9duit les frais g\u00e9n\u00e9raux li\u00e9s \u00e0 la personnalisation. Pour les \u00e9quipes informatiques internes, la documentation favorise la pr\u00e9paration \u00e0 l&rsquo;audit, la rapidit\u00e9 de l&rsquo;int\u00e9gration et la fiabilit\u00e9 op\u00e9rationnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1743\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1743\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels types de contenus sont g\u00e9n\u00e9ralement stock\u00e9s dans les plateformes de documentation informatique ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1743\" class=\"elementor-element elementor-element-ddcb670 e-con-full e-flex e-con e-child\" data-id=\"ddcb670\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76fb3d3 elementor-widget elementor-widget-text-editor\" data-id=\"76fb3d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le contenu comprend souvent des profils de clients\/d\u00e9partements, des inventaires de mat\u00e9riel\/logiciels, des cycles de vie des actifs, des configurations de r\u00e9seaux et de serveurs, des proc\u00e9dures op\u00e9rationnelles normalis\u00e9es, des check-lists pour l&rsquo;onboarding\/offboarding, des plans de reprise apr\u00e8s sinistre, des journaux de modifications et des registres d&rsquo;acc\u00e8s\/d&rsquo;accr\u00e9ditation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1744\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1744\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> En quoi la documentation informatique diff\u00e8re-t-elle d'une base de connaissances g\u00e9n\u00e9rique ou d'un wiki ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1744\" class=\"elementor-element elementor-element-6ffd189 e-con-full e-flex e-con e-child\" data-id=\"6ffd189\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45f1252 elementor-widget elementor-widget-text-editor\" data-id=\"45f1252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tandis que que les wikis ou les bases de connaissances se concentrent sur le contenu g\u00e9n\u00e9ral (articles, FAQ), les plateformes de documentation informatique sont con\u00e7ues pour les op\u00e9rations techniques, offrant des champs de donn\u00e9es structur\u00e9s, des mod\u00e8les pour les informations d&rsquo;identification, le marquage des actifs, l&rsquo;int\u00e9gration des flux de travail, le contr\u00f4le des versions et les journaux d&rsquo;audit.&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c2cf9e elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"0c2cf9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0504bf e-con-full faq-row e-flex e-con e-child\" data-id=\"c0504bf\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-1d3a2d0 e-con-full e-flex e-con e-child\" data-id=\"1d3a2d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f208aae e-con-full e-flex e-con e-child\" data-id=\"f208aae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59f60b6 elementor-widget elementor-widget-heading\" data-id=\"59f60b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pourquoi investir dans la documentation informatique ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b048f0 e-con-full e-flex e-con e-child\" data-id=\"2b048f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e954c elementor-widget elementor-widget-html\" data-id=\"f9e954c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher<\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d21ae elementor-widget elementor-widget-n-accordion\" data-id=\"a1d21ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1690\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1690\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment la documentation informatique permet-elle de r\u00e9duire le temps consacr\u00e9 \u00e0 la recherche d'informations ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1690\" class=\"elementor-element elementor-element-d3fa02c e-con-full e-flex e-con e-child\" data-id=\"d3fa02c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c483996 elementor-widget elementor-widget-text-editor\" data-id=\"c483996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En centralisant, indexant et structurant les connaissances, la documentation informatique permet aux techniciens de trouver rapidement l&rsquo;information, ce qui pouvait prendre des heures est r\u00e9duit \u00e0 quelques minutes. Certaines \u00e9tudes montrent que les \u00e9quipes perdent des heures par jour \u00e0 chercher un contexte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1691\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1691\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment la documentation soutient-elle l'onboarding des nouveaux employ\u00e9s ou techniciens ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1691\" class=\"elementor-element elementor-element-cc1fd56 e-con-full e-flex e-con e-child\" data-id=\"cc1fd56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-925ecd0 elementor-widget elementor-widget-text-editor\" data-id=\"925ecd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gr\u00e2ce \u00e0 une documentation claire et actualis\u00e9e, le nouveau personnel peut suivre les guides \u00e9tablis, r\u00e9duire le temps de mise en route, comprendre les syst\u00e8mes et commencer \u00e0 fournir de la valeur plus rapidement. Elle garantit \u00e9galement la continuit\u00e9 de la formation et du transfert de connaissances.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1692\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1692\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel est le retour sur investissement d'une documentation informatique appropri\u00e9e ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1692\" class=\"elementor-element elementor-element-c78b870 e-con-full e-flex e-con e-child\" data-id=\"c78b870\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf3770 elementor-widget elementor-widget-text-editor\" data-id=\"5bf3770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le retour sur investissement comprend des temps de r\u00e9solution plus rapides, moins d&rsquo;escalades, une r\u00e9duction de la d\u00e9pendance \u00e0 l&rsquo;\u00e9gard des connaissances personnelles, une am\u00e9lioration du temps de fonctionnement et une diminution du risque d&rsquo;erreur. De plus, elle permet de pr\u00e9parer les audits et de r\u00e9duire les co\u00fbts de mise en conformit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1693\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1693\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment la documentation att\u00e9nue-t-elle le risque de rotation du personnel ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1693\" class=\"elementor-element elementor-element-b21aeec e-con-full e-flex e-con e-child\" data-id=\"b21aeec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33bfc6f elementor-widget elementor-widget-text-editor\" data-id=\"33bfc6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque la connaissance des syst\u00e8mes cl\u00e9s est consign\u00e9e dans des documents, la continuit\u00e9 de l&rsquo;activit\u00e9 est pr\u00e9serv\u00e9e m\u00eame si les employ\u00e9s quittent l&rsquo;entreprise. Cela permet de r\u00e9duire les temps d&rsquo;arr\u00eat, la perte de connaissances et la r\u00e9p\u00e9tition des op\u00e9rations de d\u00e9pannage lorsque de nouveaux employ\u00e9s remplacent ceux qui sont partis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1694\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1694\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> La documentation peut-elle aider \u00e0 soutenir les op\u00e9rations informatiques \u00e0 distance ou hybrides ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1694\" class=\"elementor-element elementor-element-bd9d0d2 e-con-full e-flex e-con e-child\" data-id=\"bd9d0d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d682517 elementor-widget elementor-widget-text-editor\" data-id=\"d682517\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Avec des \u00e9quipes r\u00e9parties, la documentation centralis\u00e9e garantit que chaque technicien, o\u00f9 qu&rsquo;il se trouve, a acc\u00e8s \u00e0 la m\u00eame intelligence op\u00e9rationnelle, aux m\u00eames flux de travail et aux m\u00eames protocoles d&rsquo;acc\u00e8s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fc020f elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"8fc020f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-644de98 e-con-full faq-row e-flex e-con e-child\" data-id=\"644de98\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-a54b14f e-con-full e-flex e-con e-child\" data-id=\"a54b14f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cb271c8 e-con-full e-flex e-con e-child\" data-id=\"cb271c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4719a32 elementor-widget elementor-widget-heading\" data-id=\"4719a32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quelles sont les principales fonctionnalit\u00e9s d'une plateforme de documentation informatique ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fbc494 e-con-full e-flex e-con e-child\" data-id=\"2fbc494\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bfd953 elementor-widget elementor-widget-html\" data-id=\"8bfd953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher<\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-948b325 elementor-widget elementor-widget-n-accordion\" data-id=\"948b325\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1550\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1550\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> L'outil de documentation informatique prend-il en charge le contr\u00f4le des versions et l'historique des modifications ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1550\" class=\"elementor-element elementor-element-49c5260 e-con-full e-flex e-con e-child\" data-id=\"49c5260\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-faa0124 elementor-widget elementor-widget-text-editor\" data-id=\"faa0124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Les plateformes performantes int\u00e8grent des fonctions de gestion des versions, d&rsquo;historique des r\u00e9visions, de retour en arri\u00e8re et de suivi des modifications afin que les \u00e9quipes puissent savoir ce qui a \u00e9t\u00e9 modifi\u00e9, \u00e0 quel moment et par qui.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1551\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1551\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les plateformes de documentation peuvent-elles structurer le contenu \u00e0 l'aide de mod\u00e8les et de champs standardis\u00e9s ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1551\" class=\"elementor-element elementor-element-6afe342 e-con-full e-flex e-con e-child\" data-id=\"6afe342\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0796128 elementor-widget elementor-widget-text-editor\" data-id=\"0796128\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tout \u00e0 fait. Les mod\u00e8les standardis\u00e9s garantissent la coh\u00e9rence entre les actifs, les clients et les processus, ce qui rend la documentation plus facile \u00e0 consulter et \u00e0 mettre \u00e0 jour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1552\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1552\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> La recherche en texte int\u00e9gral est-elle prise en charge dans le contenu de la documentation ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1552\" class=\"elementor-element elementor-element-902551a e-con-full e-flex e-con e-child\" data-id=\"902551a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90f0a73 elementor-widget elementor-widget-text-editor\" data-id=\"90f0a73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Les outils efficaces offrent une recherche puissante avec des filtres, des \u00e9tiquettes, des mots-cl\u00e9s et des m\u00e9tadonn\u00e9es afin que les techniciens trouvent rapidement le contenu pertinent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1553\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1553\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Puis-je restreindre l'acc\u00e8s \u00e0 une documentation sp\u00e9cifique en fonction du r\u00f4le ou de l'\u00e9quipe ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1553\" class=\"elementor-element elementor-element-c697284 e-con-full e-flex e-con e-child\" data-id=\"c697284\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-234e57b elementor-widget elementor-widget-text-editor\" data-id=\"234e57b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Le contr\u00f4le d&rsquo;acc\u00e8s bas\u00e9 sur les r\u00f4les garantit que les d\u00e9tails sensibles (mots de passe, sp\u00e9cifications de l&rsquo;infrastructure) ne sont accessibles qu&rsquo;au personnel autoris\u00e9, tandis que les SOP g\u00e9n\u00e9rales peuvent \u00eatre largement accessibles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1554\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1554\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> La plateforme s'int\u00e8gre-t-elle \u00e0 d'autres outils informatiques (RMM, PSA, ticketing) ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1554\" class=\"elementor-element elementor-element-207b659 e-con-full e-flex e-con e-child\" data-id=\"207b659\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c50f3df elementor-widget elementor-widget-text-editor\" data-id=\"c50f3df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>C&rsquo;est le cas de beaucoup d&rsquo;entre elles. Les int\u00e9grations permettent de relier la documentation aux tickets de service, aux syst\u00e8mes d&rsquo;alerte, aux flux de travail de connexion et d&rsquo;automatiser les mises \u00e0 jour lorsque les t\u00e2ches ou les appareils changent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1555\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1555\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les outils de documentation peuvent-ils int\u00e9grer des diagrammes, des organigrammes ou des cartes d'actifs ou \u00e9tablir des liens avec ceux-ci ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1555\" class=\"elementor-element elementor-element-a14fb89 e-con-full e-flex e-con e-child\" data-id=\"a14fb89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e96de66 elementor-widget elementor-widget-text-editor\" data-id=\"e96de66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Les plateformes de documentation modernes prennent en charge le contenu multim\u00e9dia, y compris les diagrammes, les cartes de r\u00e9seau, les images et les liens vers des syst\u00e8mes ou des tableaux de bord.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1556\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1556\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les journaux d'audit et les rapports sont-ils pris en charge ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1556\" class=\"elementor-element elementor-element-9c55231 e-con-full e-flex e-con e-child\" data-id=\"9c55231\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcec569 elementor-widget elementor-widget-text-editor\" data-id=\"bcec569\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Les plateformes performantes enregistrent l&rsquo;acc\u00e8s aux documents, les modifications, les exportations et les changements afin de soutenir les audits internes, la conformit\u00e9 et les examens op\u00e9rationnels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1557\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1557\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Existe-t-il un support pour le multi-tenant ou la segmentation des clients ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1557\" class=\"elementor-element elementor-element-f643300 e-con-full e-flex e-con e-child\" data-id=\"f643300\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5e5d2f elementor-widget elementor-widget-text-editor\" data-id=\"f5e5d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour les MSP, oui. Les plateformes multi-tenant de documentation permettent de documenter des clients distincts tout en g\u00e9rant l&rsquo;acc\u00e8s de plusieurs clients \u00e0 partir d&rsquo;une seule console.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1558\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1558\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les documents peuvent-ils \u00eatre export\u00e9s ou utilis\u00e9s hors ligne ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1558\" class=\"elementor-element elementor-element-8d51214 e-con-full e-flex e-con e-child\" data-id=\"8d51214\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc670e6 elementor-widget elementor-widget-text-editor\" data-id=\"dc670e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De nombreuses plateformes permettent l&rsquo;exportation au format PDF, HTML, Word ou markdown afin que la documentation puisse \u00eatre partag\u00e9e ou conserv\u00e9e hors ligne \u00e0 des fins de r\u00e9f\u00e9rence ou d&rsquo;audit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1559\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1559\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment la redondance et la sauvegarde sont-elles int\u00e9gr\u00e9es dans les outils de documentation ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1559\" class=\"elementor-element elementor-element-cc82bd3 e-con-full e-flex e-con e-child\" data-id=\"cc82bd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e09887 elementor-widget elementor-widget-text-editor\" data-id=\"7e09887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les plateformes performantes de documentation comprennent des fonctions de sauvegarde, d&rsquo;historique des versions et d&rsquo;instantan\u00e9s afin de garantir que la documentation n&rsquo;est pas perdue ou corrompue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75f48f8 elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"75f48f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09c6a38 e-con-full faq-row e-flex e-con e-child\" data-id=\"09c6a38\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-dfbd22b e-con-full e-flex e-con e-child\" data-id=\"dfbd22b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e2cae66 e-con-full e-flex e-con e-child\" data-id=\"e2cae66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b30660 elementor-widget elementor-widget-heading\" data-id=\"3b30660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cas d'utilisation et bonnes pratiques<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-372880c e-con-full e-flex e-con e-child\" data-id=\"372880c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-939064d elementor-widget elementor-widget-html\" data-id=\"939064d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher<\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26c73c4 elementor-widget elementor-widget-n-accordion\" data-id=\"26c73c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4060\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4060\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les types de cas d'utilisation de l'informatique interne qui tirent parti de la documentation ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4060\" class=\"elementor-element elementor-element-6caecce e-con-full e-flex e-con e-child\" data-id=\"6caecce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6df1bf elementor-widget elementor-widget-text-editor\" data-id=\"b6df1bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les cas d&rsquo;utilisation comprennent les guides d&rsquo;onboarding\/offboarding, les proc\u00e9dures de gestion du changement, les manuels de r\u00e9ponse aux incidents, les r\u00e9f\u00e9rences de mots de passe et d&rsquo;informations d&rsquo;identification, les \u00e9tapes de reprise apr\u00e8s sinistre, les flux de travail relatifs au cycle de vie des actifs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4061\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4061\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les MSP utilisent-ils la documentation pour servir leurs clients ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4061\" class=\"elementor-element elementor-element-61af233 e-con-full e-flex e-con e-child\" data-id=\"61af233\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c19f9fa elementor-widget elementor-widget-text-editor\" data-id=\"c19f9fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les MSP \u00e9tablissent des profils de clients, des diagrammes de r\u00e9seau, des inventaires d&rsquo;actifs, des SOP et des runbooks par client, ce qui permet de standardiser les services, de r\u00e9duire les doublons et d&rsquo;augmenter les marges.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4062\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4062\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelles sont les bonnes pratiques en mati\u00e8re de conception de documentation ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4062\" class=\"elementor-element elementor-element-556898e e-con-full e-flex e-con e-child\" data-id=\"556898e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7c36d elementor-widget elementor-widget-text-editor\" data-id=\"2f7c36d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les bonnes pratiques comprennent une r\u00e9daction claire et concise, une mise en forme coh\u00e9rente, des informations actualis\u00e9es, une organisation logique, la gestion des versions, une fonctionnalit\u00e9 de recherche accessible et des r\u00e9visions r\u00e9guli\u00e8res.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4063\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4063\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00c0 quelle fr\u00e9quence la documentation informatique doit-elle \u00eatre r\u00e9vis\u00e9e ou mise \u00e0 jour ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4063\" class=\"elementor-element elementor-element-626eb70 e-con-full e-flex e-con e-child\" data-id=\"626eb70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4701121 elementor-widget elementor-widget-text-editor\" data-id=\"4701121\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Elle doit \u00eatre revue au moins une fois par trimestre ou \u00e0 chaque fois qu&rsquo;un syst\u00e8me ou un processus est modifi\u00e9. Une documentation obsol\u00e8te est source d&rsquo;erreurs, de confusion et de perte de temps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4064\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4064\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Que se passe-t-il si la documentation n'est pas tenue \u00e0 jour ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4064\" class=\"elementor-element elementor-element-caff1e4 e-con-full e-flex e-con e-child\" data-id=\"caff1e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79941f5 elementor-widget elementor-widget-text-editor\" data-id=\"79941f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une documentation obsol\u00e8te ou manquante entra\u00eene une r\u00e9solution plus lente, des processus incoh\u00e9rents, des lacunes dans les connaissances, une augmentation des remont\u00e9es de tickets et un risque op\u00e9rationnel plus \u00e9lev\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4065\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4065\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> La documentation peut-elle soutenir la reprise apr\u00e8s sinistre et la continuit\u00e9 des activit\u00e9s ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4065\" class=\"elementor-element elementor-element-8e7c73a e-con-full e-flex e-con e-child\" data-id=\"8e7c73a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-763cf8f elementor-widget elementor-widget-text-editor\" data-id=\"763cf8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Le fait de disposer d&rsquo;un plan de reprise apr\u00e8s sinistre document\u00e9 et accessible signifie que les \u00e9quipes peuvent agir m\u00eame en cas de panne majeure ou lorsque le personnel cl\u00e9 n&rsquo;est pas disponible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4066\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4066\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment la documentation peut-elle \u00eatre utilis\u00e9e lors des audits ou des \u00e9valuations de conformit\u00e9 ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4066\" class=\"elementor-element elementor-element-d3c5270 e-con-full e-flex e-con e-child\" data-id=\"d3c5270\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c05cfc7 elementor-widget elementor-widget-text-editor\" data-id=\"c05cfc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La documentation fournit des preuves des contr\u00f4les de processus, des journaux de modifications, des inventaires d&rsquo;actifs et des proc\u00e9dures de s\u00e9curit\u00e9, ce qui aide les services informatiques \u00e0 prouver leur conformit\u00e9 aux auditeurs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4067\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4067\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel est le r\u00f4le de la documentation dans la gestion du changement ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4067\" class=\"elementor-element elementor-element-7921e81 e-con-full e-flex e-con e-child\" data-id=\"7921e81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca317b1 elementor-widget elementor-widget-text-editor\" data-id=\"ca317b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La documentation permet de standardiser les processus de changement, de saisir les flux d&rsquo;approbation, d&rsquo;enregistrer les changements et de s&rsquo;assurer que les techniciens suivent les m\u00eames \u00e9tapes, ce qui r\u00e9duit les erreurs et les temps d&rsquo;arr\u00eat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4068\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4068\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment la documentation peut-elle am\u00e9liorer la collaboration entre les \u00e9quipes ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4068\" class=\"elementor-element elementor-element-df5d063 e-con-full e-flex e-con e-child\" data-id=\"df5d063\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecb23dd elementor-widget elementor-widget-text-editor\" data-id=\"ecb23dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En fournissant une source unifi\u00e9e de r\u00e9f\u00e9rence, la documentation am\u00e9liore la collaboration entre les \u00e9quipes, r\u00e9duit les doublons et garantit que tout le monde a acc\u00e8s \u00e0 des informations actualis\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4069\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4069\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment la documentation favorise-t-elle le transfert de connaissances ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4069\" class=\"elementor-element elementor-element-7a32299 e-con-full e-flex e-con e-child\" data-id=\"7a32299\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-332a685 elementor-widget elementor-widget-text-editor\" data-id=\"332a685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La documentation capture les connaissances tribales, permettant au nouveau personnel d&rsquo;acc\u00e9der au contexte historique, aux flux de travail et aux d\u00e9tails techniques, r\u00e9duisant ainsi le temps de mise en route et le taux d&rsquo;erreur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea4ddfb elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"ea4ddfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8424cc e-con-full faq-row e-flex e-con e-child\" data-id=\"f8424cc\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-7446f0c e-con-full e-flex e-con e-child\" data-id=\"7446f0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2ed3634 e-con-full e-flex e-con e-child\" data-id=\"2ed3634\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51ebc0c elementor-widget elementor-widget-heading\" data-id=\"51ebc0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Impl\u00e9mentation et strat\u00e9gie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24cd862 e-con-full e-flex e-con e-child\" data-id=\"24cd862\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1fe448 elementor-widget elementor-widget-html\" data-id=\"e1fe448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher<\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ecd9b3 elementor-widget elementor-widget-n-accordion\" data-id=\"2ecd9b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4900\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4900\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment choisir le bon outil de documentation informatique ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4900\" class=\"elementor-element elementor-element-33a1d71 e-con-full e-flex e-con e-child\" data-id=\"33a1d71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad71496 elementor-widget elementor-widget-text-editor\" data-id=\"ad71496\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9valuez les fonctionnalit\u00e9s telles que la capacit\u00e9 de recherche, les mod\u00e8les, le contr\u00f4le des versions, les int\u00e9grations (RMM\/PSA), les contr\u00f4les de s\u00e9curit\u00e9, l&rsquo;exp\u00e9rience utilisateur et les prix.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4901\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4901\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment mettre en place une structure documentaire ou une taxonomie ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4901\" class=\"elementor-element elementor-element-3fab5d9 e-con-full e-flex e-con e-child\" data-id=\"3fab5d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b22580 elementor-widget elementor-widget-text-editor\" data-id=\"3b22580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Commencez par des cat\u00e9gories de haut niveau (clients, actifs, proc\u00e9dures op\u00e9rationnelles standardis\u00e9es, informations d&rsquo;identification), puis d\u00e9finissez des conventions de d\u00e9nomination, des \u00e9tiquettes, des mod\u00e8les et des autorisations. Une structure coh\u00e9rente permet de trouver le contenu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4902\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4902\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel est le flux de travail id\u00e9al pour la cr\u00e9ation et la mise \u00e0 jour de la documentation ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4902\" class=\"elementor-element elementor-element-050b86c e-con-full e-flex e-con e-child\" data-id=\"050b86c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24be145 elementor-widget elementor-widget-text-editor\" data-id=\"24be145\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilisez un flux de travail dans lequel les modifications d\u00e9clenchent une r\u00e9vision, une mise \u00e0 jour de la version, une mise \u00e0 jour des \u00e9tiquettes\/m\u00e9tadonn\u00e9es et une publication. Attribuez la propri\u00e9t\u00e9 pour vous assurer que chaque document ait une personne responsable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4903\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4903\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment inciter les techniciens \u00e0 utiliser correctement la documentation ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4903\" class=\"elementor-element elementor-element-e635efb e-con-full e-flex e-con e-child\" data-id=\"e635efb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46e63d1 elementor-widget elementor-widget-text-editor\" data-id=\"46e63d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Proposez des formations, int\u00e9grez des liens dans les plateformes de ticketing, cr\u00e9ez des cartes de r\u00e9f\u00e9rence rapide et incitez \u00e0 l&rsquo;utilisation en montrant comment la documentation permet de gagner du temps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4904\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4904\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> La documentation doit-elle \u00eatre int\u00e9gr\u00e9e dans les tickets et les alertes ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4904\" class=\"elementor-element elementor-element-b1f82e1 e-con-full e-flex e-con e-child\" data-id=\"b1f82e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-144b5d3 elementor-widget elementor-widget-text-editor\" data-id=\"144b5d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. L&rsquo;\u00e9tablissement d&rsquo;un lien entre les tickets et la documentation permet d&rsquo;am\u00e9liorer le temps de r\u00e9solution. Par exemple, lorsqu&rsquo;une alerte sp\u00e9cifique se d\u00e9clenche, un lien vers le runbook correspondant doit \u00eatre pr\u00e9sent\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4905\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4905\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment puis-je mesurer l'efficacit\u00e9 de ma documentation ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4905\" class=\"elementor-element elementor-element-49c9dc8 e-con-full e-flex e-con e-child\" data-id=\"49c9dc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-941b4a1 elementor-widget elementor-widget-text-editor\" data-id=\"941b4a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilisez des mesures telles que le temps de r\u00e9solution, le taux de r\u00e9solution d\u00e8s la premi\u00e8re intervention, le retour d&rsquo;information des techniciens, l&rsquo;utilisation d&rsquo;articles de documentation et la r\u00e9duction de la quantit\u00e9 de demandes escalad\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4906\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4906\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> L'automatisation peut-elle contribuer \u00e0 maintenir la documentation \u00e0 jour ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4906\" class=\"elementor-element elementor-element-6de2b74 e-con-full e-flex e-con e-child\" data-id=\"6de2b74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f6bdae elementor-widget elementor-widget-text-editor\" data-id=\"1f6bdae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Les d\u00e9clencheurs de RMM\/PSA peuvent notifier ou pousser des mises \u00e0 jour de la documentation lorsque les actifs changent, ou des scripts peuvent v\u00e9rifier automatiquement l&rsquo;actualit\u00e9 de la documentation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4907\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4907\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment s\u00e9curiser le contenu de la documentation et les informations d'identification ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4907\" class=\"elementor-element elementor-element-e6e248f e-con-full e-flex e-con e-child\" data-id=\"e6e248f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a072b7a elementor-widget elementor-widget-text-editor\" data-id=\"a072b7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilisez l&rsquo;acc\u00e8s bas\u00e9 sur les r\u00f4les, le chiffrement au repos, les journaux d&rsquo;audit, les jetons en lecture seule et l&rsquo;int\u00e9gration coffre-fort pour les informations d&rsquo;identification. Veiller \u00e0 ce que les donn\u00e9es sensibles ne soient visibles que par les personnes autoris\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4908\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4908\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment g\u00e9rer la gestion des informations d'identification dans la documentation ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4908\" class=\"elementor-element elementor-element-c3850fe e-con-full e-flex e-con e-child\" data-id=\"c3850fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b65fd0 elementor-widget elementor-widget-text-editor\" data-id=\"5b65fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilisez des coffres-forts s\u00e9curis\u00e9s ou des int\u00e9grations de gestionnaires de mots de passe, s\u00e9parez les informations d&rsquo;identification \u00e0 haut risque de la documentation standard et proc\u00e9dez \u00e0 une rotation p\u00e9riodique des informations d&rsquo;identification avec des pistes d&rsquo;audit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4909\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4909\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quel est le r\u00f4le de l'acc\u00e8s mobile ou \u00e0 distance \u00e0 la documentation ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4909\" class=\"elementor-element elementor-element-1e61822 e-con-full e-flex e-con e-child\" data-id=\"1e61822\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a6d56 elementor-widget elementor-widget-text-editor\" data-id=\"b7a6d56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les \u00e9quipes distantes ont besoin d&rsquo;une documentation accessible \u00e0 partir d&rsquo;un t\u00e9l\u00e9phone portable ou d&rsquo;un navigateur. Le cache hors ligne ou les affichages adapt\u00e9s aux mobiles sont utiles lors des voyages ou des visites de sites.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26bae31 elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"26bae31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c33e11e e-con-full faq-row e-flex e-con e-child\" data-id=\"c33e11e\" data-element_type=\"container\" data-e-type=\"container\" data-js=\"faq-section\">\n\t\t<div class=\"elementor-element elementor-element-d4770d7 e-con-full e-flex e-con e-child\" data-id=\"d4770d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f65583c e-con-full e-flex e-con e-child\" data-id=\"f65583c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe846fb elementor-widget elementor-widget-heading\" data-id=\"fe846fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conformit\u00e9, s\u00e9curit\u00e9 et gouvernance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17d2ca3 e-con-full e-flex e-con e-child\" data-id=\"17d2ca3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe92502 elementor-widget elementor-widget-html\" data-id=\"fe92502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button data-js=\"faq-toggle-btn\" data-toggle-state=\"collapse\">Tout afficher<\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed38240 elementor-widget elementor-widget-n-accordion\" data-id=\"ed38240\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2480\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2480\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> La documentation est-elle pr\u00eate \u00e0 \u00eatre audit\u00e9e pour r\u00e9pondre aux normes de conformit\u00e9 ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2480\" class=\"elementor-element elementor-element-56d7c08 e-con-full e-flex e-con e-child\" data-id=\"56d7c08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edab2ea elementor-widget elementor-widget-text-editor\" data-id=\"edab2ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Les plateformes de documentation appropri\u00e9es comprennent des journaux d&rsquo;audit, un historique des versions, des enregistrements d&rsquo;acc\u00e8s et des rapports exportables, ce qui est essentiel pour les normes telles que ISO 27001, SOC 2 ou HIPAA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2481\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2481\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment puis-je m'assurer que la documentation r\u00e9pond aux exigences r\u00e9glementaires ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2481\" class=\"elementor-element elementor-element-cf47c37 e-con-full e-flex e-con e-child\" data-id=\"cf47c37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d76087 elementor-widget elementor-widget-text-editor\" data-id=\"8d76087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En saisissant les processus, les contr\u00f4les, les listes d&rsquo;actifs, les \u00e9tapes de r\u00e9ponse aux incidents et en enregistrant tous les changements, vous cr\u00e9ez un dossier qui s&rsquo;aligne sur les cadres r\u00e9glementaires.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2482\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2482\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les outils de documentation peuvent-ils mettre en \u0153uvre des politiques de conservation ou de r\u00e9vision ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2482\" class=\"elementor-element elementor-element-209e9c2 e-con-full e-flex e-con e-child\" data-id=\"209e9c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7208038 elementor-widget elementor-widget-text-editor\" data-id=\"7208038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. De nombreuses plateformes prennent en charge l&rsquo;archivage automatique, les rappels de r\u00e9vision ou l&rsquo;expiration des contenus obsol\u00e8tes conform\u00e9ment \u00e0 la politique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2483\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2483\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les informations d'identification et les informations sensibles sont-elles prot\u00e9g\u00e9es ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2483\" class=\"elementor-element elementor-element-5d35b8e e-con-full e-flex e-con e-child\" data-id=\"5d35b8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e05f46 elementor-widget elementor-widget-text-editor\" data-id=\"3e05f46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les documents sensibles doivent \u00eatre conserv\u00e9s dans des coffres-forts s\u00e9curis\u00e9s, et non dans des fichiers ordinaires. L&rsquo;acc\u00e8s devrait \u00eatre consign\u00e9 et n\u00e9cessiter des autorisations \u00e9lev\u00e9es; les versions devraient \u00eatre conserv\u00e9es \u00e0 des fins d&rsquo;audit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2484\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2484\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment la documentation s'int\u00e8gre-t-elle \u00e0 la r\u00e9ponse aux incidents et aux op\u00e9rations de s\u00e9curit\u00e9 ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2484\" class=\"elementor-element elementor-element-910fbd3 e-con-full e-flex e-con e-child\" data-id=\"910fbd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-722472c elementor-widget elementor-widget-text-editor\" data-id=\"722472c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La documentation soutient la s\u00e9curit\u00e9 en fournissant des manuels de jeu, des journaux d&rsquo;incidents, des \u00e9tapes de r\u00e9cup\u00e9ration, des voies d&rsquo;escalade et des int\u00e9grations avec des syst\u00e8mes SIEM et des syst\u00e8mes de ticketing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2485\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2485\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> La documentation peut-elle contribuer \u00e0 valider la conformit\u00e9 dans les portails des clients ou des auditeurs ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2485\" class=\"elementor-element elementor-element-2e7e60e e-con-full e-flex e-con e-child\" data-id=\"2e7e60e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1086aff elementor-widget elementor-widget-text-editor\" data-id=\"1086aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui. Les journaux, les proc\u00e9dures op\u00e9ratoires standardis\u00e9es et les preuves du contr\u00f4le des processus peuvent \u00eatre export\u00e9s ou partag\u00e9s dans le cadre de dossiers d&rsquo;audit ou d&rsquo;\u00e9l\u00e9ments livrables pour les clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2486\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2486\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quelle gouvernance est n\u00e9cessaire pour les plateformes de documentation ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2486\" class=\"elementor-element elementor-element-f9becaf e-con-full e-flex e-con e-child\" data-id=\"f9becaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a07f060 elementor-widget elementor-widget-text-editor\" data-id=\"a07f060\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9finissez des politiques concernant la propri\u00e9t\u00e9, les cycles de r\u00e9vision, les autorisations, les proc\u00e9dures de modification, les conventions de d\u00e9nomination, les v\u00e9rifications des \u00e9tats nuls et l&rsquo;archivage des documents obsol\u00e8tes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2487\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2487\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment prot\u00e9ger la documentation contre la perte ou la corruption de donn\u00e9es ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2487\" class=\"elementor-element elementor-element-84aba9e e-con-full e-flex e-con e-child\" data-id=\"84aba9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e205335 elementor-widget elementor-widget-text-editor\" data-id=\"e205335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Assurez-vous que la plateforme propose des sauvegardes, une redondance et des versions. V\u00e9rifiez les contr\u00f4les op\u00e9rationnels et les accords de niveau de service du fournisseur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2488\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2488\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment puis-je contr\u00f4ler qui \u00e9dite ou publie la documentation ?  <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2488\" class=\"elementor-element elementor-element-f130a2d e-con-full e-flex e-con e-child\" data-id=\"f130a2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cd7831 elementor-widget elementor-widget-text-editor\" data-id=\"4cd7831\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Impl\u00e9mentez des approbations de flux de travail, des demandes de modification, des pistes d&rsquo;audit et des contr\u00f4les de publication bas\u00e9s sur les r\u00f4les afin de maintenir l&rsquo;int\u00e9grit\u00e9 et d&#8217;emp\u00eacher les modifications non autoris\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2489\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2489\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Pourquoi la documentation informatique constitue-t-elle un avantage concurrentiel pour les MSP et les \u00e9quipes informatiques internes ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"2\" viewBox=\"0 0 14 2\" fill=\"none\"><path d=\"M1.25 1L13.25 1\" stroke=\"#00AA5F\" stroke-width=\"1.5\" stroke-linecap=\"round\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.50006 13C6.50006 13.4142 6.83585 13.75 7.25006 13.75C7.66427 13.75 8.00006 13.4142 8.00006 13V7.75H13.25C13.6642 7.75 14 7.41421 14 7C14 6.58579 13.6642 6.25 13.25 6.25H8.00006V1C8.00006 0.585787 7.66427 0.25 7.25006 0.25C6.83584 0.25 6.50006 0.585787 6.50006 1V6.25H1.25C0.835786 6.25 0.5 6.58579 0.5 7C0.5 7.41421 0.835786 7.75 1.25 7.75H6.50006V13Z\" fill=\"#00AA5F\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2489\" class=\"elementor-element elementor-element-0c46c78 e-con-full e-flex e-con e-child\" data-id=\"0c46c78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f954d9b elementor-widget elementor-widget-text-editor\" data-id=\"f954d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les \u00e9quipes disposant d&rsquo;une excellente documentation r\u00e9solvent les probl\u00e8mes plus rapidement, s&rsquo;adaptent sans augmenter les effectifs, r\u00e9duisent le risque de perte de connaissances et assurent une meilleure fiabilit\u00e9 des services, ce qui les rend plus efficaces et plus rentables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b03cd82 elementor-button-text elementor-align-right back-to-top elementor-widget elementor-widget-button\" data-id=\"b03cd82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#content\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revenir en haut de la page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Question fr\u00e9quentes sur la documentation informatique Cette page pr\u00e9sente une vue d&rsquo;ensemble de la documentation informatique, en mettant l&rsquo;accent sur les concepts cl\u00e9s et les bonnes pratiques. D\u00e9couvrez comment la solution NinjaOne peut am\u00e9liorer vos op\u00e9rations informatiques, la visibilit\u00e9 des terminaux et permettre une gestion proactive \u00e0 grande \u00e9chelle. 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