{"id":105036,"date":"2022-06-24T10:49:04","date_gmt":"2022-06-24T10:49:04","guid":{"rendered":"https:\/\/www.ninjaone.com\/customer-stories\/comment-cherry-republic-a-ameliore-son-processus-d-assistance-aux-utilisateurs-finaux-grace-a-ninja\/"},"modified":"2025-01-09T16:55:07","modified_gmt":"2025-01-09T16:55:07","slug":"comment-cherry-republic-a-ameliore-son-processus-d-assistance-aux-utilisateurs-finaux-grace-a-ninja","status":"publish","type":"customer_stories","link":"https:\/\/www.ninjaone.com\/fr\/rapports-des-clients\/comment-cherry-republic-a-ameliore-son-processus-d-assistance-aux-utilisateurs-finaux-grace-a-ninja\/","title":{"rendered":"Cherry Republic"},"content":{"rendered":"<h2><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-282134\" src=\"https:\/\/www.ninjaone.com\/wp-content\/uploads\/2023\/08\/happy-technician.png\" alt=\"\" width=\"584\" height=\"362\" srcset=\"https:\/\/www.ninjaone.com\/wp-content\/uploads\/2023\/08\/happy-technician.png 584w, https:\/\/www.ninjaone.com\/wp-content\/uploads\/2023\/08\/happy-technician-300x186.png 300w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/><\/h2>\n<h2>Une meilleure assistance pour des clients plus satisfaits<\/h2>\n<p>\u00ab\u00a0Le r\u00e9sultat le plus important du passage \u00e0 NinjaOne est que nos utilisateurs finaux sont plus satisfaits\u00a0\u00bb, a d\u00e9clar\u00e9 M. Kindt. \u00ab\u00a0Nous disposons d&rsquo;un meilleur flux de travail pour l&rsquo;assistance aux utilisateurs finaux, ce qui a permis d&rsquo;am\u00e9liorer le temps moyen de r\u00e9solution des tickets et d&rsquo;augmenter de mani\u00e8re significative nos capacit\u00e9s d&rsquo;assistance.\u00a0\u00bb<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-282122\" src=\"https:\/\/www.ninjaone.com\/wp-content\/uploads\/2023\/08\/partnership.png\" alt=\"\" width=\"584\" height=\"362\" srcset=\"https:\/\/www.ninjaone.com\/wp-content\/uploads\/2023\/08\/partnership.png 584w, https:\/\/www.ninjaone.com\/wp-content\/uploads\/2023\/08\/partnership-300x186.png 300w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/><\/p>\n<h2>NinjaOne, une partie de votre \u00e9quipe<\/h2>\n<p>Apr\u00e8s avoir d\u00e9ploy\u00e9 NinjaOne dans l&rsquo;ensemble de l&rsquo;entreprise, l&rsquo;\u00e9quipe de M. Kindt dispose d&rsquo;une vue d&rsquo;ensemble de son r\u00e9seau. \u00ab\u00a0NinjaOne occupe un point central dans la fa\u00e7on dont nous g\u00e9rons notre infrastructure informatique. C&rsquo;est un peu comme si j&rsquo;avais un technicien suppl\u00e9mentaire dans mon \u00e9quipe\u00a0\u00bb, a d\u00e9clar\u00e9 M. Kindt.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-282192\" src=\"https:\/\/www.ninjaone.com\/wp-content\/uploads\/2024\/06\/ninjaone-dashboard-os-patching.png\" alt=\"\" width=\"584\" height=\"362\" srcset=\"https:\/\/www.ninjaone.com\/wp-content\/uploads\/2024\/06\/ninjaone-dashboard-os-patching.png 584w, https:\/\/www.ninjaone.com\/wp-content\/uploads\/2024\/06\/ninjaone-dashboard-os-patching-300x186.png 300w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/><\/p>\n<h2>Automatisations permettant de gagner en efficacit\u00e9<\/h2>\n<p>\u00ab\u00a0NinjaOne assure la s\u00e9curit\u00e9 de tous nos appareils gr\u00e2ce \u00e0 l&rsquo;automatisation des correctifs, ce qui repr\u00e9sente un gain de temps consid\u00e9rable\u00a0\u00bb, a d\u00e9clar\u00e9 M. Kindt. \u00ab\u00a0Nous avons \u00e9galement pu utiliser la fonctionnalit\u00e9 d&rsquo;automatisation de NinjaOne pour gagner du temps sur la configuration et le d\u00e9ploiement des appareils.\u00a0\u00bb<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une meilleure assistance pour des clients plus satisfaits \u00ab\u00a0Le r\u00e9sultat le plus important du passage \u00e0 NinjaOne est que nos utilisateurs finaux sont plus satisfaits\u00a0\u00bb, a d\u00e9clar\u00e9 M. Kindt. \u00ab\u00a0Nous disposons d&rsquo;un meilleur flux de travail pour l&rsquo;assistance aux utilisateurs finaux, ce qui a permis d&rsquo;am\u00e9liorer le temps moyen de r\u00e9solution des tickets et d&rsquo;augmenter [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":104250,"parent":0,"menu_order":289,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_lmt_disableupdate":"no","_lmt_disable":""},"story_country":[3758],"story_topics":[3783,3787,3786],"story_industry":[3881,3886],"story_previous_products":[4066],"cs-products-used":[11762,11737,11753],"story_type":[11772],"class_list":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/customer_stories\/105036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/customer_stories"}],"about":[{"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/types\/customer_stories"}],"author":[{"embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/users\/47"}],"version-history":[{"count":0,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/customer_stories\/105036\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/media\/104250"}],"wp:attachment":[{"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/media?parent=105036"}],"wp:term":[{"taxonomy":"story_country","embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/story_country?post=105036"},{"taxonomy":"story_topics","embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/story_topics?post=105036"},{"taxonomy":"story_industry","embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/story_industry?post=105036"},{"taxonomy":"story_previous_products","embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/story_previous_products?post=105036"},{"taxonomy":"cs-products-used","embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/cs-products-used?post=105036"},{"taxonomy":"story_type","embeddable":true,"href":"https:\/\/www.ninjaone.com\/fr\/wp-json\/wp\/v2\/story_type?post=105036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}