{"id":187113,"date":"2023-12-12T13:01:51","date_gmt":"2023-12-12T13:01:51","guid":{"rendered":"https:\/\/www.ninjaone.com\/?post_type=customer_stories&p=187113"},"modified":"2026-01-05T16:09:11","modified_gmt":"2026-01-05T16:09:11","slug":"abacus","status":"publish","type":"customer_stories","link":"https:\/\/www.ninjaone.com\/de\/kundenberichte\/abacus\/","title":{"rendered":"Abacus"},"content":{"rendered":"

Abacus <\/span><\/span><\/span>Systemberatung is a German systems integrator with over 30 <\/span><\/span>years of experience. <\/span><\/span>Its <\/span><\/span>15 employees <\/span><\/span>, 10 of whom work in technical departments <\/span><\/span>, <\/span><\/span>support <\/span><\/span>their <\/span><\/span>clients with consulting and <\/span><\/span>managed <\/span><\/span>services, including client management, monitoring <\/span><\/span>, information security <\/span><\/span><\/span>, <\/span><\/span><\/span>and data backup. We spoke with the managing director, Robert <\/span><\/span>K\u00fcrrmann <\/span><\/span>, who <\/span><\/span>took over the company at the beginning of 2022.\u00a0<\/span><\/span><\/span><\/span>\u00a0<\/span><\/p>\n

The <\/span><\/span><\/span>starting point: <\/span><\/span><\/span>How <\/span><\/span><\/span>Abacus <\/span><\/span><\/span>created <\/span><\/span><\/span>the <\/span><\/span><\/span>conditions <\/span><\/span><\/span>for scaling its <\/span><\/span><\/span>managed <\/span><\/span><\/span>services<\/span><\/span><\/span><\/span>\u00a0<\/span><\/h2>\n

Prior to <\/span><\/span><\/span> NinjaOne, <\/span><\/span><\/span> Abacus <\/span><\/span>Systemberatung <\/span><\/span>used <\/span><\/span><\/span>BMC <\/span><\/span><\/span>’s <\/span><\/span>patch management <\/span><\/span>.<\/span><\/span><\/span> <\/span>\u00a0<\/span><\/p>\n

\u201cBMC <\/span><\/span><\/span>is <\/span><\/span><\/span> extremely <\/span><\/span><\/span> powerful <\/span><\/span><\/span>, <\/span><\/span><\/span>but <\/span><\/span><\/span> also <\/span><\/span><\/span> extremely <\/span><\/span><\/span> complex <\/span><\/span><\/span>. Out of 10 <\/span><\/span><\/span>technicians , <\/span><\/span><\/span> only <\/span><\/span>2 <\/span><\/span>or <\/span><\/span>3 <\/span><\/span><\/span>could <\/span><\/span><\/span> really <\/span><\/span>use it <\/span><\/span>. <\/span><\/span>Even <\/span><\/span>after <\/span><\/span>intensive <\/span><\/span>training, <\/span><\/span>the <\/span><\/span>majority <\/span><\/span>of our <\/span><\/span>technicians <\/span><\/span>could <\/span><\/span>only <\/span><\/span>use <\/span><\/span>the <\/span><\/span>solution <\/span><\/span>in a rudimentary way <\/span><\/span>. <\/span><\/span>\u201d<\/span><\/span><\/span> <\/span><\/p><\/blockquote>\n

At that <\/span><\/span><\/span>point , the team had <\/span><\/span><\/span>conducted <\/span><\/span><\/span>initial market research , evaluating N- <\/span><\/span><\/span>able <\/span><\/span>RMM <\/span><\/span>, <\/span><\/span>Pulseway <\/span><\/span>, and <\/span><\/span>NinjaOne <\/span><\/span>. <\/span><\/span>NinjaOne’s <\/span><\/span>„look and <\/span><\/span>feel <\/span><\/span>“ was <\/span><\/span>the most appealing. <\/span><\/span>However, the project was put on hold. <\/span><\/span>When the COVID-19 crisis hit, the decision was made to go with <\/span><\/span>NinjaOne . „We did <\/span><\/span>n’t want to build <\/span><\/span>terminal <\/span><\/span>servers <\/span><\/span>from scratch <\/span><\/span>for our customers <\/span><\/span>,\u00a0 <\/span><\/span>“ <\/span><\/span>recalls <\/span><\/span>Robert <\/span><\/span>K\u00fcrrmann <\/span><\/span>.<\/span><\/span><\/span> <\/span>\u00a0<\/span><\/p>\n

\u201cThe collaboration with NinjaOne has been fantastic from the start. The acceptance within our team is phenomenal. Everyone in the team, from engineering to sales, works with the solution every day!\u201d<\/span><\/span><\/p><\/blockquote>\n

\u00a0<\/span>NinjaOne, <\/span><\/span><\/span>with its <\/span><\/span><\/span>documentation, becomes a platform for inventory and automation.<\/span><\/span><\/span><\/span>\u00a0<\/span><\/h2>\n

The degree of automation plays a crucial role in <\/span><\/span><\/span>accurate customer billing. That’s why <\/span><\/span><\/span>Aba <\/span><\/span>cus <\/span><\/span><\/span>relies <\/span><\/span><\/span>on <\/span><\/span>NinjaOne’s <\/span><\/span>granular API to <\/span><\/span>make all important <\/span><\/span>customer and device information usable in the inventory management system <\/span><\/span>and to create invoices as easily as possible.\u00a0<\/span><\/span><\/span><\/span>\u00a0<\/span><\/p>\n

The <\/span><\/span><\/span>NinjaOne <\/span><\/span><\/span>Agent <\/span><\/span><\/span>natively <\/span><\/span><\/span>provides <\/span><\/span><\/span> a <\/span><\/span>wide <\/span><\/span>range of <\/span><\/span>information <\/span><\/span>. <\/span><\/span>In <\/span><\/span>addition <\/span><\/span>, <\/span><\/span>it <\/span><\/span>automatically <\/span><\/span>executes <\/span><\/span>PowerShell <\/span><\/span>scripts <\/span><\/span>that <\/span><\/span>read <\/span><\/span>further <\/span><\/span>information <\/span><\/span>such as <\/span><\/span>monitor, mouse, <\/span><\/span>keyboard <\/span><\/span>, and <\/span><\/span>local <\/span><\/span>printers <\/span><\/span>via WMI <\/span><\/span>and <\/span><\/span>write this <\/span><\/span>data <\/span><\/span>directly <\/span><\/span>to <\/span><\/span>NinjaOne’s <\/span><\/span>documentation <\/span><\/span><\/span> <\/span>. <\/span><\/span><\/span>Furthermore <\/span><\/span><\/span>, this data is also shared with <\/span><\/span><\/span>Abacus <\/span><\/span><\/span>‚ central documentation via an <\/span><\/span><\/span>interface <\/span><\/span><\/span>.<\/span><\/span><\/span><\/span>\u00a0<\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n

NinjaOne has <\/span><\/span>reduced <\/span><\/span>the onboarding time for new devices <\/span><\/span><\/span>for both existing and new customers <\/span><\/span><\/span>from an average of two hours per device to just a few minutes. <\/span><\/span>All <\/span><\/span>playbooks <\/span><\/span>for software distribution, <\/span><\/span>patching <\/span><\/span>, and <\/span><\/span>configuration are <\/span><\/span>integrated\u00a0 into <\/span><\/span>NinjaOne .<\/span><\/span><\/span><\/span>\u00a0<\/span><\/p>\n

\u201c <\/span><\/span><\/span>Since we <\/span><\/span><\/span>implemented <\/span><\/span><\/span>NinjaOne over three years ago, we haven\u2019t had a single unplanned deployment. <\/span><\/span><\/span>\u2018Firefighting\u2019 calls are practically nonexistent. <\/span><\/span>Furthermore, our first-level support is much better utilized <\/span><\/span>because they can proactively respond to <\/span><\/span>alerts <\/span><\/span>and no longer have to wait for a call <\/span><\/span>, <\/span><\/span>\u201d <\/span><\/span>summarizes Robert <\/span><\/span>K\u00fcrmann <\/span><\/span>.<\/span><\/span><\/span><\/span><\/p><\/blockquote>\n

NinjaOne <\/span><\/span><\/span>Backup as <\/span><\/span><\/span>a strong element in a multi-vendor strategy<\/span><\/span><\/span><\/span>\u00a0<\/span><\/h2>\n

Two years ago, <\/span><\/span><\/span>Abacus <\/span><\/span>strategically <\/span><\/span><\/span>opted <\/span><\/span><\/span>for a multi-vendor strategy <\/span><\/span>in the area of \u200b\u200bbackup.<\/span><\/span><\/span> <\/span>\u00a0<\/span><\/p>\n

\u201cThe decision against a single-vendor approach for backups <\/span><\/span><\/span>was a conscious one. Setting up <\/span><\/span><\/span>NinjaOne <\/span><\/span><\/span>’s cloud backup <\/span><\/span><\/span>is so easy, which is why it’s so well-received by the team. Today, <\/span><\/span>we spend <\/span><\/span>up to 30% less time <\/span><\/span>on backup monitoring <\/span><\/span>than <\/span><\/span>we did <\/span><\/span>when we used Veeam alone <\/span><\/span>.\u201d<\/span><\/span><\/span> <\/span>\u00a0<\/span><\/p><\/blockquote>\n

Local backups are performed with Veeam <\/span><\/span><\/span>because Veeam’s technology, <\/span><\/span><\/span>with its complexity, covers a wide range of use cases . <\/span><\/span><\/span>An additional cloud backup is performed <\/span><\/span><\/span>with <\/span><\/span><\/span>NinjaOne . <\/span><\/span><\/span>Abacus is increasingly <\/span><\/span>relying <\/span><\/span>on <\/span><\/span>NinjaOne Backup, <\/span><\/span>especially for smaller clients, <\/span><\/span>due <\/span><\/span>to its ease of setup and <\/span><\/span>use <\/span><\/span>.\u00a0<\/span><\/span><\/span><\/span>\u00a0<\/span><\/p>\n

\u201cLocal backup for small clients is <\/span><\/span><\/span>like using a sledgehammer to crack a nut. They <\/span><\/span><\/span>need <\/span><\/span><\/span>a local server or at least a <\/span><\/span><\/span>NAS device <\/span><\/span><\/span>. <\/span><\/span><\/span> A network has to <\/span><\/span><\/span>be <\/span><\/span><\/span>set up <\/span><\/span>. <\/span><\/span>The <\/span><\/span>NAS has to be located in a separate fire-protected area <\/span><\/span>. <\/span><\/span>USB hard drives are needed for an additional <\/span><\/span>off- <\/span><\/span>site <\/span><\/span>copy <\/span><\/span>. Everything has to be regularly maintained. Something gets forgotten, <\/span><\/span>and then <\/span><\/span>Murphy’s <\/span><\/span>Law kicks in and you end up with a Trojan. <\/span><\/span>NinjaOne Backup <\/span><\/span>, <\/span><\/span>on the other hand, is simply set and forget! <\/span><\/span>\u201d<\/span><\/span><\/span> <\/span>\u00a0<\/span><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Abacus Systemberatung is a German systems integrator with over 30 years of experience. Its 15 employees , 10 of whom work in technical departments , support their clients with consulting and managed services, including client management, monitoring , information security , and data backup. We spoke with the managing director, Robert K\u00fcrrmann , who took […]<\/p>\n","protected":false},"author":35,"featured_media":191976,"parent":0,"menu_order":264,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_lmt_disableupdate":"no","_lmt_disable":""},"story_country":[3696],"story_topics":[3795,3796,3799,3794],"story_industry":[3846],"story_previous_products":[4161],"cs-products-used":[11728,11752,11719],"story_type":[11771],"class_list":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/customer_stories\/187113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/customer_stories"}],"about":[{"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/types\/customer_stories"}],"author":[{"embeddable":true,"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/users\/35"}],"version-history":[{"count":0,"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/customer_stories\/187113\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/media\/191976"}],"wp:attachment":[{"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/media?parent=187113"}],"wp:term":[{"taxonomy":"story_country","embeddable":true,"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/story_country?post=187113"},{"taxonomy":"story_topics","embeddable":true,"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/story_topics?post=187113"},{"taxonomy":"story_industry","embeddable":true,"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/story_industry?post=187113"},{"taxonomy":"story_previous_products","embeddable":true,"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/story_previous_products?post=187113"},{"taxonomy":"cs-products-used","embeddable":true,"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/cs-products-used?post=187113"},{"taxonomy":"story_type","embeddable":true,"href":"https:\/\/www.ninjaone.com\/de\/wp-json\/wp\/v2\/story_type?post=187113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}