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A Day in the Life of a Helpdesk Ninja

(Webinar On-Demand)

Watch the Webinar

About the Webinar

Ninja’s unified IT management platform gives help desk teams and technicians a suite of tools to resolve tickets faster, provide a better end-user experience, and automate away manual tasks. Join us in this webinar as we walk through how actual Ninja partners use Ninja tools day-to-day to improve help desk operations.

We’ll explore:

  • How device data, situational context, and a live device inventory reduce reliance on end-users to remediate issues
  • How you can use remote management tools to remediate tickets without interrupting end-users
  • How to use proactive monitoring and alerting to provide more stability and reliability to end-users
  • The importance of secure, one-click remote access
  • How end-user self service reduces load on your agents
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